Maplecrest Ford Lincoln of Union

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2800 Springfield Ave, Vauxhall, NJ 07088 - Map & Directions

Sales: (908) 964-7708

Service: (908) 964-7708

Today 9:00am - 9:00pm
(Open Now)
show business hours
Apr 10, 2016
Told them I am no longer interested in buying a Hyundai and I have decided I would rather purchase a used Toyota Corolla. They said they have other cars in my price range and will call me back Monday.
Apr 5, 2016
Good!
Mar 18, 2016
Car not available

Response from Maplecrest Ford Lincoln of Union:

Hi Eddie,

We'd like to learn more about your recent review at our dealership so that we may understand more about your experience. Please give me a call to discuss further.

Jen Miller
Head of Brand Transformation and Consumer Experience
908-964-7700
Jan 8, 2016
dealer followed up, went to dealership but did not see a vehicle that interest me

Response from Maplecrest Ford Lincoln of Union:

Hi Victoria,

Thank you so much for writing a 5 Star review of Maplecrest Ford Lincoln. It's not often that a customer will take the time to write a review even when a fit didn't occur. We're so sorry to hear that things did not work out the first time and we'd certainly like for you to give us another shot.

Again, thank you for taking the time to write your review.

Regards,

Jen Miller
908-964-7700
Dec 31, 2015
put down $600 then ,financed it the rest. bought a 2yr/24k warrenty ($1,500). total financed amount is $6000. paid more than expected but its a great car.

Response from Maplecrest Ford Lincoln of Union:

Hi Tony,

Thanks for your review of Maplecrest Ford Lincoln. We appreciate the time you took to write the review and thank you for your business. We're so happy to hear that you're happy with your car and look forward to seeing you at your regularly scheduled maintenance appointment.

Regards,

Jen Miller
908-964-7700
Dec 9, 2015
They return your call

Response from Maplecrest Ford Lincoln of Union:

Hi Dom,

Thank you for your 5-star review of Maplecrest Ford Lincoln. We do appreciate the time you took to write this review as we strive everyday to please our customers.

Regards,

Jen Miller
908-964-7700
Dec 8, 2015
They display a truck but they don't have this is second time they display a truck and they don't have.

Response from Maplecrest Ford Lincoln of Union:

Emerson,

Please contact us directly to discuss your concerns. While we understand this may be frustrating to you, I will personally look into the matter for you with more information.

Regards,

Jen Miller
908-964-7700
Nov 11, 2015
They are great they work with you the service you are given a thumbs up

Response from Maplecrest Ford Lincoln of Union:

Hi Juan,

Thank you for this awesome review of Maplecrest Ford Lincoln. We're happy to hear that your experience was great.

We look forward to seeing you at your next, regularly schedule maintenance visit.

Regards,

Jen Miller
908-964-7700
Oct 17, 2015
Contacted 10/02/2015 was told truck in stock via email and to call for appointment to test drive. Called on 10/03/2015 for information on truck and to set up test drive. Got the run around. It took 3 days and several phone call to be told truck was sold. It's hard to believe that a salesman is unaware that a vehicle has been sold when this person is your point of contact for information on vehicle. Trying to contact management is a nightmare, no one is in calls are sent to voice mail with a promise to return you call. Maplecrest claims You are a valued customer. Looks like I'm a zero.

Response from Maplecrest Ford Lincoln of Union:

Cornell,

You are not a zero and clearly we dropped the ball on you. I personally apologize for that as I bear the responsibility for not responding to this review in a timely manner. This is a new service and we haven't gotten the kinks out of receiving alerts.

With that said, on behalf of the dealership, I also apologize that you did not receive the level of service that you expected. You are correct that we pride ourselves on great customer service and, unfortunately, we let you down. We constantly review and evaluate internal processes and systems but sometimes they don't work as qui
 More ...
Sep 2, 2015
The dealership responded to our inquiry. Me and my sister went to the dealership by appointment. When we got there we were left sitting in the showroom for over thirty minutes before a salesperson assisted us. We only got help after complaining to the sales person who initially spoke to us on the phone and greeted us when we got to Maplecrest. We felt overlooked since the person who was supposed to be showing us the car ignored us since we weren't spending in excess of at least five thousand dollars. I also felt that they were not very organized. Based upon how I was treated initially and how I was basically forgotten about, when I am ready to buy a new car I will probably look elsewhere.

Response from Maplecrest Ford Lincoln of Union:

Hi Sharon,

We let you down and that is something that doesn't sit well as we strive at all times to create a comfortable and pleasurable experience for all of our customers. Since you wrote this review, we have changed many of our processes and implemented new ways of attending to our customers. If you choose to give us another try, I expect your experience to be quick different.

Regards,

Jen Miller
908-964-7700
Aug 26, 2015
Traveled over a hour car was in much worse shape then expected salesman seemed completely disinterested
Aug 10, 2015
Did not appear to be interested in my ideal purchase and or my plans to come into the dealership within the next month.
May 11, 2015
I had an appointment to buy a car , when I get to the dealer they told me that the car was sold an hour earlier before I get there. They're liars over there.
May 2, 2015
Initially they answered my email but when I answered 2 days later with additional questions, they have not responded.. I've sent 2 additional emails, no response. Was asking for a CarFax on the car a problem? Or just poor customer service?
Aug 30, 2014
Responsive but already had a truck in my sights
Jun 6, 2014
Slow response

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