Ford Country

While many establishments aim for service with a smile, Ford Country seems to aim for service with a price.
After my Explorer broke down, I naturally figured the right place to have it towed was Ford Country, but that choice proved to be the wrong one.
We were quoted $125 on the phone for one procedure and $100 for another. What were these expensive repairs? They wanted to charge $125 to change the battery and $100 just for the diagnostic to determine what was actually wrong with the car.
Infuriated, we decided immediately to seek a repair elsewhere. While forgoing the most expensive battery change in history, we were still stuck with the $100 diagnostic.
Except it proved to not be a mere $100 diagnostic. A $20 “technician labor” and a $27 fee for a “battery charge” was added for a total of $147. When I confronted a manager on why we were quoted an outrageous-enough $100 to just find out what needed to be fixed and charged $147, the most I could get were several “I’m sorry” cries. Don’t be sorry when you know you’re ripping me off.
When the nightmare seemed to be nearly over, I then found out as the tow arrived that they had lost the keys, provoking me to wonder if I was about to be charged a “find the keys we lost” fee.
I have yet to shop Ford Country for a car, but if their conniving service department is any indication, I wouldn’t want to.