2012 Cadillac Escalade in San Antonio, TX

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http://static.cargurus.com/images/forsale/2015/08/01/17/28/2013_cadillac_escalade-pic-1092571302733205291-152x114.jpeg

2013 Cadillac Escalade Premium AWD Used Cars in Selma, TX 78154

Good Deal

Price: $51,903

Mileage: 23,012

Location: Selma, TX 78154

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Raven Description: Used 2013 Cadillac Escalade Premium AWD for sale - $51,903, 23,012 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Navigation System
Avg. Dealer Rating: (13 reviews) "They were very friendly and patient with me..it was a nice and smooth transaction "
http://static.cargurus.com/images/forsale/2015/06/06/23/34/2011_cadillac_escalade-pic-7293155786371757746-152x114.jpeg

2011 Cadillac Escalade Premium AWD Used Cars in New Braunfels, TX 78132

Fair Deal

Price: $35,495

Mileage: 76,073

Location: New Braunfels, TX 78132

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2011 Cadillac Escalade Premium AWD for sale - $35,495, 76,073 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
Avg. Dealer Rating: (33 reviews) ""Take it or leave it" attitude. I left it."
http://static.cargurus.com/images/forsale/2015/08/03/03/32/2013_cadillac_escalade-pic-1211474255719747272-152x114.jpeg

2013 Cadillac Escalade Platinum Edition Used Cars in San Antonio, TX 78201

Price: Negotiable

Mileage: 46,390

Location: San Antonio, TX 78201

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Red Description: Used 2013 Cadillac Escalade Platinum Edition for sale , 46,390 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Tow Package, Alloy Wheels
Avg. Dealer Rating: (1 review) "Bought the car"
http://static.cargurus.com/images/forsale/2015/08/01/17/28/2013_cadillac_escalade-pic-4718715145361920955-152x114.jpeg

2013 Cadillac Escalade Premium Used Cars in Selma, TX 78154

Fair Deal

Price: $50,901

Mileage: 29,528

Location: Selma, TX 78154

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Raven Description: Used 2013 Cadillac Escalade Premium for sale - $50,901, 29,528 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Navigation System
Avg. Dealer Rating: (13 reviews) "Marcial is the best salesperson In San Antonio. He did an extraordinary Job. Thanks for taking care about every detail."
http://static.cargurus.com/images/forsale/2015/07/16/13/56/2011_cadillac_escalade-pic-201820857505027085-152x114.jpeg

2011 Cadillac Escalade Premium AWD Used Cars in Boerne, TX 78006

Fair Deal

Price: $41,991

Mileage: 50,276

Location: Boerne, TX 78006

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: White Diamond Tricoat Description: Used 2011 Cadillac Escalade Premium AWD for sale - $41,991, 50,276 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Chrome Wheels
Avg. Dealer Rating: (16 reviews) "This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. Proof can be provided. I first went to their dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. Payment about $100 less. He calls me back the next day saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. He said he ran my credit again to check. I don't know if that is even legal or common practice in the industry. But it was shocking to me that he could and would do that. My wife did not like the color of the one I had found in Seguin, so I decided I would go up to their dealership to get the Lucerne on their lot, but by pass Bob and try to get the price somewhere close to the other Lucerne. Test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that. Four days later I had to call Brian to get the lender information as he had only given me the warranty information. He never returned my calls. Just mailed my contract. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that can be allowed. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, their cameras do not pick up sound. Maybe, because there would be recorded proof of lying. While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. And it is still popping. I had told the salesman I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors. Trying to get this whole thing resolved, I went out to speak the GM Shawn (owners son) and was deflected. I was introduced to Chris (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to the dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in their industry these sort of tactics are commended in the name of profit. Probably hi-fiving each other for every misleading deal. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given their dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. Honesty and integrity are worth far more. When I refused, Shawn, the owners son, threatened me if I wrote a bad review. I couldn't stand myself not warning other consumers about my experience with their dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM (Shawn)is the owners son. General Sales Manager is the son-in-law(Chris). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop. Speaks volumes for a dealership when they have to have a full-time employee just to handle complaints."
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2013 Cadillac Escalade Premium Used Cars in San Antonio, TX 78216

High Price

Price: $46,995

Mileage: 59,481

Location: San Antonio, TX 78216

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gold Description: Used 2013 Cadillac Escalade Premium for sale - $46,995, 59,481 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Navigation System
Avg. Dealer Rating: (13 reviews) "Rey was our salesman. He did an outstanding job making sure we got what we were looking for. He gave us $2500 above any other dealership for our trade in. Excellent customer service, and the finance department took care of us without any problems. Great overall experience. Will definitely use them again."
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