Volkswagen Dealers Washington, DC

"Distance to the dealership was too far to work with them, so an adequate rating is not possible. They responded immediately to the inquiry and followed up with additional emails i sent them."

"Very helpful, not pushy at all. I didn't end up purchasing here but it was an excellent experience."

"The salesman was very easy to work with on the phone and in person, and had our vehicle ready for a test drive before we arrived . The whole process was very professional with no pressure or hassels. We bought a used CR-V from start to finish in less than 1 and half hours, for the price we wanted without any drama. Great experience."

"Worked with Charles Nguyen--stayed in contact with frequent emails to encourage me to come view the truck. Ultimately purchased elsewhere but was not the result of anything the dealer or salesman did/did not do. "

"the dealer responded to my contact with the information that I requested. Thanks J.M."

"Larry was very helpful but didn't like the dealership (Management) plus this vehicle is totally overpriced "

"Initially was impressed with the follow up from the internet sales rep. After arriving at Sheehy to test drive and possibly purchase, was passed onto a far less knowledgeable sales rep who had a difficult time communicating in general, much less information about the car and options available. The entire experience with him was a huge turnoff. After trying to leave, the manager came in and started wheeling and dealing, trying to close the deal. After finally settling on a number that WE thought included all taxes (because we had specifically asked), we got the contract reflecting an amount $2k over what we expected to pay. We asked the manager about the discrepancy, who quickly said that was what we had been discussing the whole time. Another huge turnoff. The financial department and tags/title departments also had a hard time communicating, and after multiple calls was finally able to get an extension on temporary plates (almost a week after they had expired) while the permanent tags were being processed. If I hadn't made contact with them about the temporary tags expiring and the need for an extension, I would probably still be driving around with expired tags. Doesn't seem like something the customer should be responsible for. Overall, was not impressed with this dealership. "