Toyota Dealers Baltimore, MD

"Couldn't come to an agreement on a price but nice people that tried to make it happen."

"Great correspondence, just haven't found the right vehicle yet."

"phone and email professional"

"They were responsive, friendly and helpful. Worked with me. Let me take the car home before purchase. and I ended up buying a 2010 highlander from them."

"Deceptive internet sales practices. Specifically, at the time I was searching, Toyota was offering 0% financing on new Plug-in Prius vehicles that included a $3,000 "Toyota Cash" incentive, and the federal tax credit on Plug-in Priuses (new) was still $2,500. The dealer was listing a surprisingly low price, so I asked if it already took into account the $3,000 Toyota financing incentive. Their answer was that yes, it did (not abnormal), and that it ALSO included the tax credit! The federal tax credit doesn't come back to buyers until they file their tax returns in April, and since it is a "non-refundable" tax credit, many buyers who have low tax liability will not even get the tax credit. We are middle class, but even we don't have sufficient liability this year to get a single dollar of the federal tax credit. When I asked about this, the salesperson said it was normal practice in Maryland to include the tax credit in the advertised price. That seems to be false, since I also checked with about 5 other dealers in Maryland who were selling these cars, and all of them included only the Toyota cash incentive, not the tax credit. Most of them were even good about saying that I should speak with my tax accountant to see how much of the credit I'm likely to receive. Not R&H! I will never do business with these folks."

"I purchased a used 2009 Cadillac from Koons Toyota ,The price was OK ,I was not impressed with the salesperson, I realized I was not buying a new car ,The sales person was very Blunt, He Did not want to lower or even discuss a little lower price .Other than the lack of the sales person it was not bad."

"Tried to slip MANY things into the contract, including upping the APR. Maintenance done on the car was fabricated."

"Salesperson responded and she was very helpful. when I went in to buy the car, the sales mgr had no personality and refused to budge from his offer. I pointed out that their internet offer was $600 less the day before when I saw the ad, you what he offered me. His attitude was basically take it or leave it. Also, I put in a bid for another car there and like the first, they were not budging from the sticker price which the asst mgr said is a good deal, but after my research, their prices were at high retail. They, like many used car dealers, always have the same line; "We're not making money on this deal", or "Their offer is everything they have into the car". As a former car broker who has dealt with hundreds of dealerships in the past, I know that nobody buys cars from auctions, trade-ins, or other dealers at retail. I question the integrity of this dealership. The saleslady was very good and pleasant to work with, but the mgrs not so. "

"price of vehicles is firm no room for wiggle room they are aggessively priced"