Al Hendrickson Toyota

For New Vehicles, Call (954) 545-6528

5201 W Sample Rd
Pompano Beach, FL 33073
Mapa e indicaciones

Ventas: (954) 880-3107 Servicio: (954) 957-2533

Hoy 8:00 A M - 11:00 P M (Abierto ahora)
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Ver Concesionario

Al Hendrickson Toyota

162 reviews
Hoy 8:00 A M - 11:00 P M (Abierto ahora)
5201 W Sample Rd
Pompano Beach, FL 33073

Evaluaciones del concesionario

Todas las evaluaciones son de visitas verificadas al concesionario. – Más información
12 ene. 2020
The dealer contacted me immediately and several times, but I had to leave home in a hurry, I'll definitely contact them again when I'm back.
¿Te resultó útil este(a) review? | No
14 ene. 2020
Respuesta del concesionario actual:
Thank you for leaving the team at Al Hendrickson Toyota a five-star review! We look forward to hearing from you soon.
5 ene. 2020
Could never arrange the time to visit. They responded very early.
¿Te resultó útil este(a) review? | No
8 ene. 2020
Respuesta del concesionario actual:
Thank you, Vincent. If there is anything further we can do to assist you, please let us know.
2 ene. 2020
Good!
¿Te resultó útil este(a) review? | No
7 ene. 2020
Respuesta del concesionario actual:
We’re glad we could deliver a 5-star experience, Lavarshia! The team at Al Hendrickson Toyota looks forward to seeing you again sometime!
2 ene. 2020
Dealer charges $1000 "dealer fee" plus $600 "electronic processing fee" When added in, their great deal doesn't look so great anymore
A 8 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 ene. 2020
Respuesta del concesionario actual:
Brian - we do strive to provide great value for our customers, and I am sorry to hear that you are unsatisfied with our prices.
Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
21 dic. 2019
Very pleasant experience with Pueblo
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
24 dic. 2019
Respuesta del concesionario actual:
Peter, thank you for the kind review! We are so happy to hear that you enjoyed working with Pueblo and our team at Al Hendrickson Toyota. We hope to see you again!
18 dic. 2019
Great buying experience.
¿Te resultó útil este(a) review? | No
23 dic. 2019
Respuesta del concesionario actual:
Raphael, thank you for stopping by to leave us a wonderful review! The team at Al Hendrickson Toyota is happy to hear that you enjoyed working with us.
15 dic. 2019
Dealer answered all questions.
¿Te resultó útil este(a) review? | No
17 dic. 2019
Respuesta del concesionario actual:
Thanks for the great review! We are happy to hear that our team at Al Hendrickson Toyota was able to answer your questions.
14 dic. 2019
I didn't meet with this dealer. Stars for communication.
¿Te resultó útil este(a) review? | No
16 dic. 2019
Respuesta del concesionario actual:
Lewis, thank you for taking the time to leave us a 5 star review! It means a lot to all of us here at Al Hendrickson Toyota, even if we didn't earn your business this time. We are looking forward to seeing you in the future!
8 dic. 2019
Very good customer service and offered good options and price.
¿Te resultó útil este(a) review? | No
9 dic. 2019
Respuesta del concesionario actual:
Thank you for stopping by Al Hendrickson Toyota! We appreciate the opportunity to earn your business.
2 dic. 2019
Dealership responded to me. Found a car I preferred elsewhere, however.
¿Te resultó útil este(a) review? | No
3 dic. 2019
Respuesta del concesionario actual:
Brad, thank you so much for your 5-star review of Al Hendrickson Toyota! Congrats on your new car and we hope to have the chance to earn your business in the future!
25 nov. 2019
Excellent experience: salesman was very informative. Manager was very helpful Highly recommended
¿Te resultó útil este(a) review? | No
25 nov. 2019
Respuesta del concesionario actual:
Thank you for the review, Michelle! We are so proud to have earned your recommendation. Informative customer service is important to us here at Al Hendrickson Toyota, and we couldn't be more pleased to hear that we provided that for you.
22 nov. 2019
Speedy response and call backs. I only found one closer to home, Georgia. I appreciate the customer service.
¿Te resultó útil este(a) review? | No
25 nov. 2019
Respuesta del concesionario actual:
Samantha, thank you so much for the 5 stars! Even if we didn't get your business this time, it means a lot to all of us here at Al Hendrickson Toyota that you took the time to write this review.
11 nov. 2019
Responsive
¿Te resultó útil este(a) review? | No
11 nov. 2019
Respuesta del concesionario actual:
Tim, thank you for stopping by to leave us a wonderful review!
7 nov. 2019
It was perfect
¿Te resultó útil este(a) review? | No
8 nov. 2019
Respuesta del concesionario actual:
We can't ask for better feedback than this! Thank you for coming to Al Hendrickson Toyota.
7 nov. 2019
I purchased from them. They are honest and professional. Highly recommended!
¿Te resultó útil este(a) review? | No
7 nov. 2019
Respuesta del concesionario actual:
We’re glad we could deliver a 5 star experience Lynda! Thank you for the kind words about our service. We hope you are loving your new vehicle.
5 nov. 2019
When I got to the dealer they told me this truck was sold. 5 days later the truck had a price drop online. They tried to sell me a different truck than I was looking at .
A 7 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 nov. 2019
Respuesta del concesionario actual:
Hi Phil - This isn't at all the impression we want to leave on our guests. I sincerely apologize for this disappointing experience. I will look further into this and if you are still trying to purchase the truck please give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
2 nov. 2019
The price went up 4k with their fees and also rude customer service along with no ability to work with out of state customers. You cant put a hold or talk numbers about the car until you are IN their dealership. They wanted me to go from va to Florida just to see the car and the also dont want to give you numbers because they will change the price by a few thousand dollars once you are in their dealership.
A 10 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 nov. 2019
Respuesta del concesionario actual:
Syed - It's our goal to make the car-buying process as easy as possible and I'm very sorry that this didn't come through during your experience. We certainly would never want our customers to be treated with rude service and I appreciate you bringing this concern to our attention so we can address it. If there is anything I can do to help here, please give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
1 nov. 2019
they sold me a car that they said had blind spot electronics. It did not. After taking possession on Friday night, I realized I could not turn it on. I notified the sales lady and she gave me directions to turn it on. Obviously difficult if was not there. I told them in the beginning I needed it and would not buy a car without it. There effort was to be non responsive They did suggest I can come in and trade it back and incur all the fees again. Be very careful buying a car from them I give them a minus 5 stars
A 9 de cada 9 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 nov. 2019
Respuesta del concesionario actual:
Harris - This is not how we strive to run our business. I'd like to help make things right here but can't locate your contact information from this review. Would you please give me a call at your earliest convenience? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
27 oct. 2019
Great
¿Te resultó útil este(a) review? | No
28 oct. 2019
Respuesta del concesionario actual:
Earl, thanks so much for the 5 star review!
16 oct. 2019
The Sales Associate was not very knowledgeable about the vehicle . The vehicle has issue, very sluggish After a test drive of less than a half a mile, there was a burning odor from the engine
A 9 de cada 9 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 oct. 2019
Respuesta del concesionario actual:
Hi Phil - I'm very sorry that you didn't have a better experience with us. This isn't at all what we intend for our guests and I apologize. I understand that we let you down, but I would be happy to assist with your car search. If you're interested, don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
15 oct. 2019
Very unhelpful, unfriendly to out of town buyers. Not willing to help you buy their vehicles AT ALL... poor customer service and completely unwilling to accommodate
A 8 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
17 oct. 2019
Respuesta del concesionario actual:
Todd - We expect so much more for our guests than what you've described here and it's hard to see this feedback. I sincerely apologize if you received anything less than five-star service. If you are still interested, I would be happy to help with your car search. Don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
12 oct. 2019
Told the manager on numerous occasions I will pay cash and he is trying to force me to finance. I leave and did not do the transaction.
A 8 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 oct. 2019
Respuesta del concesionario actual:
Shorawan - I'd like to hear more about your visit so we can learn from this experience. If you're willing to give me a call, I would appreciate it. Thank you, Joseph Callejo,  Executive Sales Director,  (954) 972-1100
12 oct. 2019
Terrible, the amount in the web is not real, they said it could be 1000, but after make me wait for 2 hour there, they ask me for 4500$ that’s crazy and the guy laugh when I tell him the monthly payment the they put in the web page, so it was all lie and lack of respect.
A 11 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 oct. 2019
Respuesta del concesionario actual:
Desiree - I need to better understand what happened here. Would you be willing to call me so we can discuss?  Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
10 oct. 2019
Lack customer service!!! Not willing to provide the basics (full tank of gas and two keys). Based on the reviews I should’ve expected anything else. Just like one of the reviews they offer great pricing but price is not everything! Thanks but no thanks!!
A 6 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 oct. 2019
Respuesta del concesionario actual:
Kimberly, I'm sorry to see that we didn't impress you. We do take our customer's feedback seriously so I appreciate you sharing this. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
8 oct. 2019
Didn’t buy the exact car but I did get a car they have a huge lot and so many options great team and financing for a first time buyer
¿Te resultó útil este(a) review? | No
9 oct. 2019
Respuesta del concesionario actual:
Julia - We are so glad to hear that you found a great car at Al Hendrickson Toyota! Thank you for your five stars. We wish you safe and happy driving.
4 oct. 2019
Great experience. They got me financed, and on the road with the car of my choice. Thanks, Trevor and Mr. France. I would definitely recommend this dealership!
¿Te resultó útil este(a) review? | No
4 oct. 2019
Respuesta del concesionario actual:
Hi Robert! Thank you for your 5-star review of Al Hendrickson Toyota. We are delighted you had a wonderful experience buying a car with our sales team and your kind recommendation is truly appreciated. Have a great day and happy driving!
4 oct. 2019
Reply the same day thanks
¿Te resultó útil este(a) review? | No
4 oct. 2019
Respuesta del concesionario actual:
We’re delighted to get your 5-star review, Danuta. Thanks! The Al Hendrickson Toyota Team
1 oct. 2019
Just had a call from the dealership but they offered all the information I required. Thanks
¿Te resultó útil este(a) review? | No
1 oct. 2019
Respuesta del concesionario actual:
We are glad to help! Please let us know if there is anything else we can do to assist with your car search.
27 sep. 2019
They have amazing customer service
¿Te resultó útil este(a) review? | No
30 sep. 2019
Respuesta del concesionario actual:
Dallas, thanks for the awesome review of Al Hendrickson Toyota!
25 sep. 2019
Run. Went here to look at this vehicle. They take forever just to pull up the vehicle. The worst dealer I’ve ever been to. From the moment on the lot to the moment I walked out of there when they told me my trade in car had a DIRTY CARFAX and offered me $4500 less than another dealer for it. My vehicle is a CLEAN CARFAX 1 owner, certified pre owned car with 60k miles on it and no accidents. They didn’t even have the print out of my carfax with them! I questioned her and she had nothing to say. Couldn’t have walked out of there faster. I can’t imagine what they try to pull with fees and financing. Don’t waste your time.
A 12 de cada 12 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 sep. 2019
Respuesta del concesionario actual:
Kevin - We run our business to provide honest service so this is very surprising to read. I understand that you're frustrated, but I would appreciate the opportunity to discuss this with you further so I can take the appropriate actions. Would you consider giving me a call? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
24 sep. 2019
very helpful
¿Te resultó útil este(a) review? | No
24 sep. 2019
Respuesta del concesionario actual:
Thanks for the excellent review Raynol!
22 sep. 2019
Excellent attention
¿Te resultó útil este(a) review? | No
23 sep. 2019
Respuesta del concesionario actual:
Laureli, we are so thankful for your business and your review! See you next time! - The Al Hendrickson Toyota Team
22 sep. 2019
Good
¿Te resultó útil este(a) review? | No
23 sep. 2019
Respuesta del concesionario actual:
We look forward to serving you next time Scott, thanks!
21 sep. 2019
Very attentive and friendly
¿Te resultó útil este(a) review? | No
23 sep. 2019
Respuesta del concesionario actual:
This is a fantastic review!  Thanks from the entire team at Al Hendrickson Toyota!
14 sep. 2019
Carmine was really good to work with. There was a small discrepancy, but everything turned out to be okay and I enjoy my car.
¿Te resultó útil este(a) review? | No
16 sep. 2019
Respuesta del concesionario actual:
Hi DeAndre! Thank you for your review of Al Hendrickson Toyota. We are happy to read Carmine demonstrated excellent customer service to you while you were our guest and we are delighted you are enjoying your car. Have a great day and happy driving!  
14 sep. 2019
I am not available to buy, so I can’t really give them 5 stars...but the a quick responders.
¿Te resultó útil este(a) review? | No
14 sep. 2019
Respuesta del concesionario actual:
Hi Jacqueline.  Thanks for taking the time to leave us a review! We appreciate your support and when it is time for you to buy a car, we hope you will consider us in the future. Have a great day! The Al Hendrickson Toyota Team
13 sep. 2019
Good service
¿Te resultó útil este(a) review? | No
13 sep. 2019
Respuesta del concesionario actual:
Thank you for the five-star review of Al Hendrickson Toyota, Esteban!
7 sep. 2019
I contacted this dealer 3 different times for a week. Twice through email & once through online chat with very detailed communications on what I needed. All I ever received in return were form emails that they obviously send to everyone asking when I can come in. As do not live close by, I wanted to be further along in the process than “just looking around “ before I made the drive. I explained this in my last email & still no answer. I am giving them a 2 star rating because in my mind, a one would indicate dishonesty. They have not been dishonest, only unresponsive.
A 7 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 sep. 2019
Respuesta del concesionario actual:
Deana, I'm sorry to read that your emails haven't been responded to in detail. I'd be happy to personally answer any questions you have and can be reached directly at (954) 972-1100. Thank you for your feedback, Joseph Callejo - Executive Sales Director
5 sep. 2019
Informative
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 sep. 2019
Respuesta del concesionario actual:
Hi Ruth. We appreciate you taking the time to leave Al Hendrickson Toyota a review, thank you!
4 sep. 2019
They have been very responsive to me and my requirements for the vehicle I am seeking. Thank You!
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 sep. 2019
Respuesta del concesionario actual:
Here at Al Hendrickson Toyota we always value and appreciate our customers’ feedback. Thank you Jerriann!
2 sep. 2019
Contacted me right away. Test drove car. This car was nice but above my budget. We couldn’t make a deal.
¿Te resultó útil este(a) review? | No
2 sep. 2019
Respuesta del concesionario actual:
Sorry we couldn't make it work, Ahmad!  We'll be here at Al Hendrickson Toyota when you're ready.
31 ago. 2019
Had a good experience - saw the vehicle on CarGuru, dealer had a different price. Told them what the price was on CarGurus and they said, no problem, we'll honor that price. After the customary dealer fees, which seemed reasonable, and added taxes, I bought the vehicle. Did seem a little anxious to do the deal, but then again its why they are in business. Very Fair, listened to my concerns, changed the numbers to make it all fit.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
3 sep. 2019
Respuesta del concesionario actual:
Dana, we appreciate the opportunity to work with you. Thank you for choosing Al Hendrickson Toyota to purchase your new vehicle. We appreciate you taking the time to give us your feedback and five-star review.
30 ago. 2019
Very Good, Went there and made the purchase, that simple!
¿Te resultó útil este(a) review? | No
30 ago. 2019
Respuesta del concesionario actual:
Thank you for taking the time to write this great five-star review, Gary. We're thankful to have your business and to know you enjoyed your car buying experience with us here at Al Hendrickson Toyota!
28 ago. 2019
These guys were knowledgeable . We want to thank them for all their help and when we buy a car it will be through them. Thank you!
¿Te resultó útil este(a) review? | No
28 ago. 2019
Respuesta del concesionario actual:
It was our pleasure to assist you, Kevin! We can't wait to work with you in the future. Thanks so much.
23 ago. 2019
Not a good experience at all. The car was up front but the car was quite dirty. The salesperson quoted a price that was $4,000 different than the advertised offer. bought the car they did not explain everything. The car air conditioning went out one day later. I brought the car back the next day they had to change the air conditioning compressor and the dryer. Two days off from work just because of the car. And then I asked for another key they told me I had to buy it. I saw a vehicle on your listing that I want to purchase for myself but because of the service I will not. I was there I'm in the car for my daughter.
A 8 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 ago. 2019
Respuesta del concesionario actual:
Ashley - This sounds like a very disappointing experience. I apologize for the issues you experienced with your vehicle as well as if our service was anything less than five-star quality. We are going to review this feedback with our team so we can address these concerns. If there is anything further you would like to discuss, please give me a call. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
18 ago. 2019
Same issue..dealer very willing to help but was out of the area I live in since I am in Texas .and dealer is in Florida
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 ago. 2019
Respuesta del concesionario actual:
Hi Sergio! Thank you for your feedback about Al Hendrickson Toyota. We wish we could help you out further, but, thank you for your 5-stars anyway. Hope you have a great day!
15 ago. 2019
Bait and switch on prices advertised - $2500+/- added for basics but much higher than necessary. Was bowled over by their purchase order total. "Well, we gotta pay the people upstairs," was the salesman's reply. Totally immersed in hounding prospective buyers, almost (OK, NOT almost) to the point of spamming on e-mail, phone & text after contact. Gimme outta here!!! ..... plus test drive vehicle was stinky.
A 9 de cada 9 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
21 ago. 2019
Respuesta del concesionario actual:
Hi Rick - I'm very sorry to see that you weren't satisfied with your experience. We strive to be straightforward about our prices but I apologize if we were at all unclear here. I also apologize for the unwanted emails you've been receiving. I would be happy to remove your contact information from our system, just give me a call. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
15 ago. 2019
Al Hendrickson has contacted me over 100 times (literally) via phone, email, and text, despite me having told them I am not interested in a new car. I have asked them many times to take me off their contact list, and they keep calling. I went to visit them after setting up an appointment and was made to wait 45 minutes to meet the rep, after which they misrepresented the situation and continued to try to sell me. This is the worst car buying experience I have ever had.
A 7 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 ago. 2019
Respuesta del concesionario actual:
Jim - This is not at all what we intend for our guests. I sincerely apologize for the unwanted calls and emails you've been receiving. I'm going to look into this for you so I can remove your contact information from our system. Thank you for your feedback, Joseph Callejo - Executive Sales Director - (954) 972-1100
14 ago. 2019
Lisa was very friendly and helpful We bought the velar!! Thanks
¿Te resultó útil este(a) review? | No
14 ago. 2019
Respuesta del concesionario actual:
Thank you, Leo. We look forward to seeing you again at Al Hendrickson Toyota and hope you enjoy your new car. Have a great day!
13 ago. 2019
Very responsive, very professional, seemed very interested in earning my business.
¿Te resultó útil este(a) review? | No
14 ago. 2019
Respuesta del concesionario actual:
David, thank you for taking the time to review Al Hendrickson Toyota! It really means a lot to us that you had a great visit at our dealership and we appreciate your support, too. Hope to see you again and have a great day!
12 ago. 2019
they added 2500 in add on fees. they overcharged for the title , the plates, and many extra the extra addon fees . Told me they did not neogiate fees. so even though the car was 500 cheaper to begin with, afterward they were 2000 higher than other dealers.
A 11 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 ago. 2019
Respuesta del concesionario actual:
Hi Jim - I'm very sorry to hear that we lost your business. We strive to be straightforward about our fees and prices but if we were at all unclear I do apologize. If you would like to discuss this further, please give me a call. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
12 ago. 2019
Sterling givens was a great person to deal with willing to help find out information we needed on car.
¿Te resultó útil este(a) review? | No
13 ago. 2019
Respuesta del concesionario actual:
Thank you for your kind review of Sterling, Bill! If there is anything else we can do to assist you, please let us know.
4 ago. 2019
Love my car!
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 ago. 2019
Respuesta del concesionario actual:
This is what we love to hear, Roseline! Congratulations from the Al Hendrickson Toyota team.
3 ago. 2019
Good purchasing experience
¿Te resultó útil este(a) review? | No
5 ago. 2019
Respuesta del concesionario actual:
Eduardo, thank you for your business and your kind review! - Al Hendrickson Toyota Team
2 ago. 2019
Terrible service. Waited outside in the heat for 30 minutes for a vehicle to be brought around. Then they told us that the vehicle needed gas and they would bring it around in a few minutes. Waited another 15 minutes before leaving. No further follow up from dealership.
A 6 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 ago. 2019
Respuesta del concesionario actual:
Kim, I can see why this would be frustrating and I'd like to apologize for our mistake. Thank you for bringing this to our attention so that we can improve our process. I'd like to make sure you receive the follow up you are waiting on and will look up your contact information. In case I'm unable to locate it, please feel free to call me directly. Thank you again, Joseph Callejo - Executive Sales Director - (954) 972-1100
27 jul. 2019
Avoid this dealer. Deceptive practices. First he didn't want to honor Cargurus quote but eventually accepted when shown e-mail I had received from cargurus. The dreaded old fashion haggling with manager turn me off. He told me he lowered the price to get customer in the showroom but had to recoup his money with dealer fees which in my opinion were exorbitant. From $11927 the final price jumped to $14500. I left the showroom mad for the waste of time and resources. Avoid this dealer, I gave him a 1 star rating only because the 0 star rating doesn't exist.
A 10 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 jul. 2019
Respuesta del concesionario actual:
Linda - I apologize if we delivered anything less than a five-star experience. We strive to keep our prices competitive but I'm sorry that you were not satisfied. I'm going to pass along your review to my team so that we can use your feedback to learn and improve. Don't hesitate to call me if I can be of assistance. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
27 jul. 2019
Nice, professional. And helpful
¿Te resultó útil este(a) review? | No
29 jul. 2019
Respuesta del concesionario actual:
All words we love to read! Thank you so much, Mahmud.
25 jul. 2019
They won't stop calling, everyday someone new calls off a different line.
A 5 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 jul. 2019
Respuesta del concesionario actual:
Jonnisha, I'm sorry to read you are receiving unwanted calls from us. I would like to get that taken care of, however,  I do need more contact information from you. Would you please call me at your convenience? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
18 jul. 2019
I was contacted by the dealer but decided to go with another brand
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 jul. 2019
Respuesta del concesionario actual:
Thank you for your feedback, Jose. We would love the chance to work with you in the future!
15 jul. 2019
Fast efficient and professional
¿Te resultó útil este(a) review? | No
15 jul. 2019
Respuesta del concesionario actual:
Joe, it was our pleasure to assist you. Thank you from all of us here at Al Hendrickson Toyota!
15 jul. 2019
This was a very big and busy dealership. The pre-owned cars were well-maintained and all looked brand new. The price quoted on the Internet was the price they charged, and I am happy with my purchase.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 jul. 2019
Respuesta del concesionario actual:
Hi Diane! Thank you for your review of Al Hendrickson Toyota. I'm happy to read about your recent visit to our dealership and that you are happy with your recent car purchase. We look forward to working with you in the future and I hope you have a great day!  
14 jul. 2019
Very nice people working here and easy to work with. I bought the truck.
¿Te resultó útil este(a) review? | No
15 jul. 2019
Respuesta del concesionario actual:
Eric, thanks for the awesome review of Al Hendrickson Toyota! Congratulations on your new Toyota truck and I hope we see you again soon. Have a great day!
10 jul. 2019
I di purchase a vehicle here but the car I was interested in was not at the dealership. It wasn't until I wasted 1/2 day that I was informed it was a demo. I did ultimately buy the car, but the follow-up prior to the purchase was very disorganized and I would give them a grade of a C+, They knew I was coming in 5 hours before I arrived and the car was very dirty.
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
10 jul. 2019
Respuesta del concesionario actual:
Mike, customer service is so important to us and I'm sorry to see that we disappointed you. I would like to talk with you to see if there is anything I can do to make this right. Would you be willing to give me a call? I don't have your full name available to look up your contact information in our system. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
8 jul. 2019
Received what seemed to be 2 auto generated emails. I responded to both though did not get a response to either email.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 jul. 2019
Respuesta del concesionario actual:
Pete - I'm so sorry that your emails went unanswered. We would be grateful for your business and do apologize for dropping the ball here. I'd like to see what I can do to help with your car search - would you consider giving me a call? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
8 jul. 2019
They were friendly
¿Te resultó útil este(a) review? | No
9 jul. 2019
Respuesta del concesionario actual:
Thanks for the great review, Odine!
8 jul. 2019
Responded right away
¿Te resultó útil este(a) review? | No
9 jul. 2019
Respuesta del concesionario actual:
Thank you for the positive feedback about your recent experience with Al Hendrickson Toyota, Lisa!
2 jul. 2019
Mauricio used car manager very profecional , we close the deal of 42,500 cash in no time.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 jul. 2019
Respuesta del concesionario actual:
George, thanks from the entire team at Al Hendrickson Toyota! I hope we see you again soon and thank you for your business.
1 jul. 2019
Very quick to respond and they service our Toyota Sienna, so I will definitely check the lot out when I’m back in town.
¿Te resultó útil este(a) review? | No
1 jul. 2019
Respuesta del concesionario actual:
So glad we delivered a 5-star experience, Anna! We appreciate your kind words about our service department and I'm glad we were able to get you and your Toyota Sienna back on the road quickly. Thank you for your business! -The Al Hendrickson Toyota Team.
27 jun. 2019
Yes the first person was helpful in calling me and informing me the car I was interested in was gone(can you say Bait and Switch). Then the next car he tried to show us was a manual transmission, we were not interested. Since his call I have received no less than 8+ follow up calls from the dealership, absolute waste of man power, waste of my time and ridiculous cold call tactic. I think they finally got the message the last person who called me
A 5 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 jun. 2019
Respuesta del concesionario actual:
Frank, I'm sorry to see this low-rating review and I apologize for the communication from our end. I will share this feedback with our team so that we can use it to improve our services. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
25 jun. 2019
Good
¿Te resultó útil este(a) review? | No
25 jun. 2019
Respuesta del concesionario actual:
Thank you for the 5 star review of Al Hendrickson Toyota!
24 jun. 2019
Very nice people
¿Te resultó útil este(a) review? | No
24 jun. 2019
Respuesta del concesionario actual:
We are grateful to have you as an Al Hendrickson Toyota customer. Thank you, Patrick!
23 jun. 2019
Great experience. Smooth transaction!
¿Te resultó útil este(a) review? | No
24 jun. 2019
Respuesta del concesionario actual:
Salomon, thank you for leaving Al Hendrickson Toyota your positive feedback! I hope we see you again soon and we appreciate your support.
23 jun. 2019
They were great - followed up with me right away and even were up front with vehicle costs.
¿Te resultó útil este(a) review? | No
24 jun. 2019
Respuesta del concesionario actual:
Thank you, Holly, for your 5-star review. We look forward to seeing you again at Al Hendrickson Toyota and we appreciate your business.
12 jun. 2019
when I came in to the appointment they had already sold the car I was looking for and when I asked them they told me they didn’t know what I was talking
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 jun. 2019
Respuesta del concesionario actual:
Martin - Clearly there was some miscommunication on our end and I truly apologize. It was never our intention to inconvenience you and I'm very sorry. While I understand your frustration, I hope you consider giving us another chance to impress you. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
12 jun. 2019
They kept in close contact with me
¿Te resultó útil este(a) review? | No
12 jun. 2019
Respuesta del concesionario actual:
We appreciate your business and your review! Thanks from the Al Hendrickson Toyota Team
11 jun. 2019
I utilized Car Gurus to help me find the best deal possible on a used car, a 2018 Mustang GT Convert. Al Hendrickson Toyota had a huge selection & very good prices! On 3/11/2019, after signing all the paperwork to buy the car, as I was walking out the front door w/ my wife, we were informed that they only had 1 key. I attempted to argue the car originally came w/ two keys & that this is industry standard, & that this is the 1st time that we've been told that they only have 1 key. Additionally, when I got in my "new" car and started it up, immediately a warning came up "8 Miles to Empty". It was late & I decided to address these issues via email the next day. I emailed the dealership my displeasure about only getting 1 key, and the empty gas tank & they've never done anything to correct these grievances. In response, I was told that dealership policy is to only provide 1 key & the only solution that was offered was paying someone else to make me a key. Bad Customer Service!
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 jun. 2019
Respuesta del concesionario actual:
We strive to deliver a five-star experience and it sounds like we let you down here. We are grateful for your business and would like to see if there is anything we can do to help here. I understand that you've written this review to remain anonymous, but would you consider giving me a call? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
10 jun. 2019
Luther was amazing! He made my family very comfortable and happy. I will be referring my friends and family to Luther for sure.
¿Te resultó útil este(a) review? | No
10 jun. 2019
Respuesta del concesionario actual:
We love happy customers! Thank you so much for referring your friends to Luther and Al Hendrickson Toyota.
9 jun. 2019
I thought I had done all I needed to do to get the right rate for my budget. I was prequalified for loan, I got my trade in value before going to this dealer. When I left there I felt scammed. The trade in value for my car was 2000 they fixed some numbers to make it look like I was getting the same deal. They told me they were putting it towards the taxes. With stress I was under I accepted it when it should of gone to the principal payment to make my loan amount less. They kept telling me it was all the same! The 1000 I put down out of pocket went I don’t know where. Watch out for Al Hendrickson Toyota they will do what it takes to make the sale and make you think you’re getting the best deal. I am incredibly unhappy! Oh and to make themselves feel better they gave me 3 years of service. Make sure any money you put down goes to the principal. Don’t make the same mistake I did!
A 5 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 jun. 2019
Respuesta del concesionario actual:
Grace - We would never intentionally mislead our customers so this is concerning to read. I would really like to discuss this with you further to see if there is anything I can do to improve your experience. Would you consider giving me a call at your convenience? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
3 jun. 2019
My time at AH went as expected.
¿Te resultó útil este(a) review? | No
3 jun. 2019
Respuesta del concesionario actual:
Hi Keith! Thank you for your review of Al Hendrickson Toyota and hope to see you again soon!
2 jun. 2019
Would not give out the price thru email. Typical sales tactics yo get you in the door without answering direct questions.
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 jun. 2019
Respuesta del concesionario actual:
Mike - We strive to be so much more than a typical dealership and I hate to see that we let you down. If there is anything I can assist you, don't hesitate to give me a call. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
31 may. 2019
Went on a holiday weekend which was probably a mistake. They were very busy. The car we looked at had not been prepped very well and was very dirty inside. Came back midweek with my daughter to look at another vehicle for her and had a much different experience. More positive experience this time, but the two star rating is for the first experience over the weekend with the poorly prepped vehicle.
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 jun. 2019
Respuesta del concesionario actual:
Roy - You're right, we had a very busy weekend and it sounds like we were not properly prepared for your visit. While I'm happy that you and your daughter had a better experience the second time around, I do apologize for the poor first impression. If there is anything I can do to assist with her car search, don't hesitate to give me a call. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
28 may. 2019
I’ve haven’t really had time to reply to them but, they have been faithful in trying to get in touch with me. I do appreciate them.
¿Te resultó útil este(a) review? | No
29 may. 2019
Respuesta del concesionario actual:
Hi Deja! We will be here for you when you are ready to shop for a car. Thanks for your review of Al Hendrickson Toyota and hope to meet you soon.
21 may. 2019
Great price with no hassles. Good service from Pablo. Highly recommend this dealership. Very happy with our "new" used car.
¿Te resultó útil este(a) review? | No
22 may. 2019
Respuesta del concesionario actual:
Thank you, Neal! We are thrilled that Pablo made it easy for you to get into your new-to-you car. Safe driving!
19 may. 2019
great sales staff but hiccups in the finance room and at delivery prevents getting a 5 star rating. will still recommend to my clients
¿Te resultó útil este(a) review? | No
19 may. 2019
Awesome experience here - I highly recommend them!
¿Te resultó útil este(a) review? | No
21 may. 2019
Respuesta del concesionario actual:
Thank you for your confidence in Al Hendrickson Toyota, and for your business. We are thankful to have you as a customer.
10
18 may. 2019
Too pushy. 4 people calling at different times and no one knows another salesman is working with you. Interest rates are too high. 20k loan with 30k being paid. 30% intrest?
A 3 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 jun. 2019
Respuesta del concesionario actual:
Craig - This is very surprising for me to read and I would like to apologize for letting you down. I understand that you had a frustrating experience, but I would appreciate the chance to make things right for you. Would you consider giving me a call? Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
14 may. 2019
Great customer service, fast and efficient thru entire process
¿Te resultó útil este(a) review? | No
17 may. 2019
Respuesta del concesionario actual:
It's great to hear that from start to finish you received five-star service from the Al Hendrickson Toyota team! Thank you for your business.
10 may. 2019
Terrible...will never do business with this dealer. I had at least 5 different salesperson call me about every day, even though I told the first sales rep I wasn’t interested in the vehicle due to no moon roof. I told the theirs sales rep that called me that I already was not interested and told him to tell the rest of their team to not call me about this since the vehicle didn’t fit our needs. Next morning got another call from a different rep and then another rep. They won’t stop calling. This dealer needs to talk internally with each other. Bad customer experience. Will never inquire about another vehicle from this dealer.
A 9 de cada 9 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 jun. 2019
Respuesta del concesionario actual:
I'm so sorry for the calls you've been receiving. We should have removed your contact information sooner and I'm disappointed that we dropped the ball here. Would you please call me at your convenience? I'd like to take care of this for you. Thank you, Joseph Callejo - Executive Sales Director - (954) 972-1100
9 may. 2019
They did follow up
¿Te resultó útil este(a) review? | No
14 may. 2019
Respuesta del concesionario actual:
We are so happy our Al Hendrickson Toyota team earned your five stars, thanks Ralph!
8 may. 2019
It was a great experience it felt great to buy my own car with my own money
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 may. 2019
Respuesta del concesionario actual:
Congratulations Andreea!  Enjoy that beautiful vehicle, we'll see you next time at Al Hendrickson Toyota!
2 may. 2019
Bought a Nissian Rogue from them.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 may. 2019
Respuesta del concesionario actual:
Rick, thank you for purchasing your Nissan Rogue with us. We are thankful to have you as a customer. If there is anything we can do to improve your experience to 5 stars, we are here to help. Thank you!
30 abr. 2019
Great experience!
¿Te resultó útil este(a) review? | No
6 may. 2019
Respuesta del concesionario actual:
We are honored to receive your support, Irina. Thank you! - Al Hendrickson Toyota Team
29 abr. 2019
Our salesman was great.knowledgable...sweet and not pushy
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 may. 2019
Respuesta del concesionario actual:
We really appreciate you taking the time to leave Al Hendrickson Toyota this awesome review, thank you!
27 abr. 2019
I purchased the vehicle.
¿Te resultó útil este(a) review? | No
1 may. 2019
Respuesta del concesionario actual:
Thank you for your business, Xavier!
22 abr. 2019
After two days of dealing with multiple people at this dealer, driving over an hour to look at the vehicle and being lied to about financing. I was fed nothing but lies. I was told the first person I spoke with was a fake person who didnt even work there. That was a lie. The employees I dealt with on site were nothing but scammers. I was even told the person that I was working with the night before who guaranteed I was approved for financing was fired that day Which was a COMPLETE LIE. Then they ran my credit AGAIN the next day without my permissiom I called back for additional information and spoke with the person I was told was fired. This started on a Friday and I was still getting calls on Monday from different people. Management should be ashamed of the way their employees behave I am 100% buying a new vehicle I wasn't just browsing but it definitely will not be from these LIARS I hope this is looked into further by management.
A 33 de cada 33 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 abr. 2019
I certainly would not recommend this establishment to any of my friends or coworkers. During the discussion of the final agreed price for the vehicle, the Pre-owned dealership manager sat down with us in an effort, I guess, to help 'close the deal' since my wife and I indicated that we wanted to check another vehicle that I had previously arranged to see at a nearby dealership. He indicated that the quoted price we had just agreed upon would no longer be valid once we left your property even if we returned in a couple of hours to purchase the vehicle. I am trying to reconcile that particular tactic with what is listed under the dealership's VP's signature on his emails which says "All quotes valid for 24 hours within same calender month". If this approach is this company's standard approved practice then all I can say is "BUYER BEWARE!!".
A 24 de cada 26 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 abr. 2019
Excellent people to dealt with. Very very upscale treatment.
A 1 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 abr. 2019
Responsive
A 2 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 abr. 2019
Manager very nice and polite.
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 abr. 2019
Fast and professional
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 abr. 2019
Yes I went to see that car but for some reason they couldn't show me that one and I looked at other car and I bought it the same day
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
10 abr. 2019
They answers my questions
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 abr. 2019
We drove 2 hours to see the car, The car was not all clean when we got there. We decided to keep shopping and the dealer had multiple people still texting and calling us for days even tho I said multiple times we weren’t interested. On a positive note, the former owner came around and said hello and thanked us for stopping In, that was nice.
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 abr. 2019
Sales person was great. He was going to get operated the day after. He told me to call the next day to get the second key for my vehicle. Kept getting transferred and no one picked up. Also the tank was super empty. Still waiting for my gas refund.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 abr. 2019
Excellent
A 1 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 abr. 2019
I was contacted immediately by a salesperson, answered all my questions in a professional way
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
27 mar. 2019
Responded back immediately.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 mar. 2019
Very helpful group of people! From the beginning to end and even after purchase they were very kind and professional. Was having some issues with my bank and they helped me all the way through ,very patient. Good prices !
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 mar. 2019
Salesman with was very helpful and very kind
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
22 mar. 2019
They embarrassed themselves when they showed me kbb trade value, said my vehicle was in great shape then offered me half of trade value. They are looking out for their pockets only and to take advantage of everyone walking in the door. The woman working the front counter was bragging to a salesman that he just made 6500 profit off the last customer.
A 17 de cada 17 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
21 mar. 2019
I never got to actually see the truck. Initially they called me right away to schedule a viewing. The viewing was scheduled they said they’d send a text confirmation I never received it. When I texted back to change the appointment I never got a response. I got a call on the day of the appointment that I no longer wanted asking if I would still make it. We finally got the date and time sorted. I got a call the morning of the appointment to confirm. Showed up and waited more than half an hour. I never spoke to a dealer or saw the truck. The place was swamped to be honest but I tried texting and calling while at the dealership never got a reply.
A 10 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
19 mar. 2019
Great experience
A 1 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 mar. 2019
They were EXTREMELY AGRESSIVE and the car they showed me was filthy. 5 different people called me, it was extremely annoying. No other dealer has been like that, but honestly I almost expect it from South Florida dealerships. Awful!!
A 17 de cada 20 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 mar. 2019
Excellence service. Not too car sales-y. No pressure to purchase anything. The salesman Will made sure I was comfortable with the car and had all the things I needed. Jay jay the finance manager was awesome as well. Great team! Great cars! I love my 2018 maxima sv! I’ll be going back to al Hendrickson for my next car!
A 3 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 mar. 2019
Full service from tag, title, and insurances. Stag was SUPER accommodating and friendly! HIGHLY HIGHLY RECOMMENDED
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 mar. 2019
Great sales personnel and manager. The sales men that helped me were great. They let you take your time to look around without any pressure of being followed around. When it came to finance, they worked with you to get you to a comfortable payment you wanted.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 mar. 2019
Great place to buy a car. Very friendly and professional individuals.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 mar. 2019
Service was great. They were busy but still got us through the process fairly quickly. Will give a 4 star because i keep getting calls from sales reps asking if i am still interested in the car that i already bought.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 mar. 2019
They will stick to the internet price when you are there, but will drop it $298.00 thirty minutes after you leave and call the previous price a mistaken listing. Then after emailing and texting you the next day, they will tell you that they will call you back in 5 minutes on being $398.00 apart from making a sale, but they don't. You as a customer are nothing but a number, and based on volume selling, do they even care? I've worked for Fortune 100 companies in sales for over 25 years, I cannot recall an arrogant stance as this. One of the Managers told me that I am unhappy because I did not get what I want, BUT they forget: I am the CUSTOMER, and I can spend my money anywhere I want, since car sales is a very competitive field. P.S.:They bumped the price back up $298.00 Just sayin'
A 23 de cada 24 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 feb. 2019
Nice enough guys. We’re comminicative but never even made it to the dealership. Called about vehicle and was told it was in stock and had the key feature I needed. Then they called back saying it’s not in, and that it didn’t have the feature nor any of the others. Disappointing and misinformed at first, but at least saved me the trip in a friendly manner. 4 stars for friendliness and not being overly pushy
A 4 de cada 5 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 feb. 2019
called , was told three different vehicles were in stock and available, we drove two hours to get there -- two were sold ,one was in the shop. BAIT AND SWITCH
A 20 de cada 21 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 feb. 2019
Respuesta del concesionario actual:
Hi Joseph here, I'm the Executive Sales Director at Al Hendrickson Toyota. Daphne unfortunately we are a high volume store and we sell over 100 cars per weekend. We do not bait and switch here. I apologize for the inconvenience. What can i do to make up for the drive. Please call me I did leave you a message. 954-545-6504
10 feb. 2019
No manners, no way how to talk to someone. Came all the way from fort Myers but these people are very rude and mannerless. Next day on the phone GM brian call me and i overheard him call me an idiot, shows a lot what kind of people they hire. Although i was never rude at any moment neither there was a moment i had any argument with anyone. I don't know what else they might be talking behind. But definitely unprofessional, inefficient and dirty Business
A 23 de cada 23 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 feb. 2019
Respuesta del concesionario actual:
I would like to personally see what I can do to make the situation better. How can I help bring you back to Al Hendrickson Toyota and win your business back? It seems at some point we did not exceed your expectations.

Bryan is not our General Manager. He is our Internet Sales Associate. Please call me I would like to make this right. I left you a voice mail just now. 954-545-5604
9 feb. 2019
Fast and friendly.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 feb. 2019
Best Price! Saved Thousands under the Delray Beach and WPB dealers! Negotiated price was way below price shown! They will beat the competition!
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 feb. 2019
Respuesta del concesionario actual:
Thank you so much Dan. We really appreciate the positive feed back.
3 feb. 2019
Super aggressive. I had a total of 16 phone calls in less than a week from the dealer’s sales team asking me to go see the same SUV we bought??The truck was excellent but we only gat 1 key. Excellent financial service and program. Our agent was very knowledgeable and pleasant.
A 6 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 feb. 2019
Respuesta del concesionario actual:
Hello Joseph here I am the Executive Sales Director. So sorry you felt that the team called you to much. I think 16 phone calls is excessive. I do also believe they wanted to assure you where being helped. Sometime technology does work against us.  Thank you for the feedback and we will continue to get better here.
3 feb. 2019
Overall pleasant experience. Took a very long time to find the key because they guy I spoke to on the phone never informed sales I was coming and to have car ready. The process took a long time but all parties involved were friendly and helpful.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 feb. 2019
Excellent, they are very helpful.
¿Te resultó útil este(a) review? | No
18 ene. 2019
Luther assisted as the salesman. Jenna and Fernando assisted with the finances. All worked very hard with me to come to an agreement that I was happy with. I appreciated the focused effort and amount of time they all were willing to put in in order to close the deal. I would definitely recommend them as a place from which to purchase a car.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 ene. 2019
Immediate follow up by different employees same day. Made sure vehicle was there on day I went to view it and reserved keys. Vehicle was not detailed yet after giving a few days to prepare. Employees were friendly. Hidden fees.. I did not buy but would go back in the future.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 feb. 2019
Respuesta del concesionario actual:
Hello Jonathan Joseph here, Executive Sales Director. I would like to personally reach out and see how i can earn your business. We now have over 1000 Pre-owned cars. How may I assist?
12 ene. 2019
Very helpful
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 ene. 2019
The people were nice and I would have bought the car instantly, but you overlooked the factor that it did not have the full warranty backed by Kia!!!!! Should have been included and the car would be off your lot now!!!
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 feb. 2019
Respuesta del concesionario actual:
Hello Jeff, Joseph here, Executive Sales Director. I would like to personally reach out and see how I can earn your business. We now have over 1000 Pre-owned cars. How may I assist? The warranty is from the factory not the dealership. We do not have the power nor does Kia. Kia's 10 year warranty even if you buy at a Kia store is only for the first owner. It then switches to a 5 year 60k mile power terrain
23 dic. 2018
Very informative. Nice car. Person was very polite. I would refer people I know to this dealership.
¿Te resultó útil este(a) review? | No
20 dic. 2018
Excellent
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
17 dic. 2018
They were very helpful and accommodating
¿Te resultó útil este(a) review? | No
9 dic. 2018
This dealer has good pricing the only reason I did not purchase here didn't find the right color of car that I was looking for
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
27 oct. 2018
I would never buy a car from them. I called and asked for the person who emailed me. The person who answered wanted to know what car I was calling about then told me that person wasn’t there. Very rude and aggressive.
A 6 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 ene. 2019
Respuesta del concesionario actual:
Hello my name is Joseph the Executive Sales Director here. I would like to personally see what I can do to make the situation better. How can I help bring you back to Al Hendrickson Toyota and win your business back? It seems at some point we did not exceed your expectations.
26 oct. 2018
I did not like the way they spoke to me and they only wanted to give me information about the vehicle if I went to the dealer knowing that I told them that I lived far away and that they could not give me information on the internet about the car.
A 8 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 ene. 2019
Respuesta del concesionario actual:
Hello Juan my name is Joseph the Executive Sales Director here. I would like to personally see what I can do to make the situation better. How can I help bring you back to Al Hendrickson Toyota and win your business back? It seems at some point we did not exceed your expectations.
17 oct. 2018
They responded and made an appointment with me and then called to say the car was already sold. The ad is still posted on your site!
A 4 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 ene. 2019
Respuesta del concesionario actual:
Hello Nancy my name is Joseph the Executive Sales Director here. I would like to personally see what I can do to make the situation better. How can I help bring you back to Al Hendrickson Toyota and win your business back? It seems at some point we did not exceed your expectations.
9 oct. 2018
Great dealership and selection
¿Te resultó útil este(a) review? | No
6 oct. 2018
Fast response very professional.
¿Te resultó útil este(a) review? | No
30 sep. 2018
Excellent
¿Te resultó útil este(a) review? | No
21 sep. 2018
Carlos, Elias and Evans were on top of their game from start to finish.
¿Te resultó útil este(a) review? | No
8 sep. 2018
Had an great experience with my salesman. I would use CarGurus again to purchase my next car.
¿Te resultó útil este(a) review? | No
5 sep. 2018
This dealership almost got my business...very helpful and professional...
¿Te resultó útil este(a) review? | No
27 ago. 2018
Long and a bit aggressive. People were nice but will tell you anything to make a sale. How about if you get an extended warranty I can get you a better rate. If I had not went to several different places prior I probably would have walked out. I know one has to do whatever to make a sale . Obviously they have been in business for a long time and are doing something right. I was not happy that my car gas was not filled and they did not wash the car before I took. Other than that I absolutely love my car and am pleased with my selection.
A 3 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5
18 ago. 2018
Promptly contacted me = eager to help me and earn my business. Efficient and very friendly. Flexible & accomodating sales staff. Bought my first choice Toyota 4Runner here! Very happy with my purchase and was a great experience!!!!!
¿Te resultó útil este(a) review? | No
30 jul. 2018
Not an easy negotiation but very satisfied at the end. I completed transaction.
¿Te resultó útil este(a) review? | No
3 jul. 2018
We promptly received all the information we requested. Attractive alternative cars were also offered. Great dealership and staff! The cars we were shown were among the best available.
¿Te resultó útil este(a) review? | No
28 jun. 2018
Very good
¿Te resultó útil este(a) review? | No
26 jun. 2018
Experience dealer 5 star
¿Te resultó útil este(a) review? | No
23 jun. 2018
They're very helpful and understanding. Even though I haven't checked them out yet. They keep on checking on see if you're still interested. I like it and thank you for being very helpful.
¿Te resultó útil este(a) review? | No
5 jun. 2018
Went with this dealer. Ecstatic.
¿Te resultó útil este(a) review? | No
1 jun. 2018
got back to me fast about the vehicle but still car browsing an doing more research
¿Te resultó útil este(a) review? | No
30 may. 2018
Normal good guys
¿Te resultó útil este(a) review? | No
27 may. 2018
This was a bait and switch - they kept us there for 45 minutes telling us the car was on the lot and during that time tried to switch us to several other vehicles. Finally, a different salesman told us the Porsche had been sold several weeks earlier. We will never do business with this dealership.
A 15 de cada 15 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 ene. 2019
Respuesta del concesionario actual:
Hello my name is Joseph the Executive Sales Director here. I would like to personally see what I can do to make the situation better. How can I help bring you back to Al Hendrickson Toyota and win your business back? It seems at some point we did not exceed your expectations.
6 may. 2018
Was not happy one bit I got to the dealership and they told me the car was sold the day before but the morning I was coming he told me that it was there for me to see he was lying was not happy one bit absolutely awful
A 12 de cada 12 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 ene. 2019
Respuesta del concesionario actual:
Hello my name is Joseph the Executive Sales Director here. I would like to personally see what I can do to make the situation better. How can I help bring you back to Al Hendrickson Toyota and win your business back? It seems at some point we did not exceed your expectations.
29 abr. 2018
prompt and courteous.
¿Te resultó útil este(a) review? | No
29 abr. 2018
My experience with your Internet sales , my car salesman Jorden and Joe the finance gentman was excellent!.I was contacted frim Two different salesman .Steven and Tim . Alsi i must add for a young man in car sales Jorden was enthusiatic,charasmatic,dutifull,, very personable amd honest answering all of my questions.I was immediately told the vehicle I was interested in was thousand less over the phone and when I arrived to look at the vehicle than I saw on the internet. I phoned back to let your dealership know I was reading in my vehicle a 14 Malibu. I feel it was a fair offer. that's where we made a deal and I went hone with my dream SUV. the grand 2018 Cheromee.Laredo . I WILL GLADLY AND HIGHLY RECOMMEND AL HENDRICKSIN TOYOTA
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 abr. 2018
Very good, very responsive and professional
¿Te resultó útil este(a) review? | No
14 abr. 2018
I didn’t bought the car but they were really nice and the call me at the next day
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 abr. 2018
I gave them five star rating because they respond to my questions fast and gave all the information that I asked. I made a deal on price even before I went there. Also the sales person was really nice and tried to explained everything. The person I dealt with was Devon and he is a cool guy.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 feb. 2018
Straight nonsense at this place. Don't take me for a fool. I don't appreciate it. I went to see this SUV and was told there was no budge in this price. It was 44900 at the time. I was told no. I said get me down to 40-41 and we can talk cause this car brand new it 54 retail. Drive off the lot in a new car and it’s now worth 7-10k less. So am I really going to pay 45 for a used Jeep with 2,200 miles on it that is a 17? No way. I managed to get an 18 brand new for 48900 at a Jeep dealership. So let's see, am I going to buy a used 17 suv for 4k less than a brand new one. Am I dumb? And yet 4 days later they drop the price to 41,977. Ain't that something. I thought there was no budge on price. This car drops 20 percent the second it leaves the lot as a new car. Don't take people for fools. You lost a potential customer cause of it. But that’s how it is.
A 31 de cada 34 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 nov. 2017
After continuously calling the dealer and emailing. I finally contacted them again only to speak with someone who wasn't at all helpful. I was told someone would contact me which no-one EVER did. For someone trying to purchase a car, you would think they would do a better job of customer service. However, I discovered another problem when the salesman I spoke with asked if I wanted to do financing with them and he figured I was a cash buyer through our conversation, so he couldn't make any extra money off of me. He stated "we treat cash buyers just the same as those who finance with us" . Where did that come from??? For him to make that statement, I already drew a negative sign and I NEVER heard back from him again! The salesman was quick to explain the $3500 fees upfront and stated they make their money through the fees since their prices are the best. However, it seems that you pay more. for a 47,700..(the price it should be after doing my research of other vehicles alike), by the time you add 3500, I would have been paying more for this car than others alike. No thanks to this dealership. Go to Yelp and look at the other reviews! I should have known.
A 25 de cada 25 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
29 nov. 2017
Great dealership and the car was absolutely gorgeous. Price out the door was more than what we expected
A 3 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 oct. 2017
The answered immediately
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 oct. 2017
Great
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 oct. 2017
Responded appropriately
A 0 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
10 oct. 2017
Quick response from the dealer. About 3 different people have contacted me
A 0 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 oct. 2017
Horrible experience ! Absolute feeling that they try to rip you off, charge crazy fees, the car was $10.977 and after fees the price went up to over $14.800 and that included traid in! They told us that was their final price. We left and next morning the car went down $1000 on their web site! Ridiculous!
A 26 de cada 28 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 may. 2017
Good feedback
A 0 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 may. 2017
When you pull up they run that you like vultures and they're so misleading they tell you to come in that they can get your deal done when they know that they can't they just called to tell you to come in it's like bait and switch I would never go back to this Dr very unprofessional don't go there you're wasting your time
A 22 de cada 23 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
3 may. 2017
Too many hidden add on fees..high pressure. .not willing to negotiate. .won't go back or recommend. .
A 32 de cada 33 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 may. 2017
Frank was a big help.
A 0 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 may. 2017
Deceiving advertisement price published in deceiving. They charge high dealer fees, "inspection" fees, added cost of new tires, plus mandatory sales tax, tag, registration... several thousands on top of "asking" price... it is a waste of time!!!
A 27 de cada 28 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 abr. 2017
Outrageous dealer fees. Over 3000 dollars worth!!!
A 27 de cada 28 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5
20 abr. 2017
Dealer says upfront, "we have a $3000 in dealer fees on this car". I said, "who buys cars from you with those exorbitantly high fees?" He says, "we are the number 3 Toyota dealer in the US." I said, "WOW!! people must be stupid!" he said, "I take it you're no longer interested." Me -hung up the phone.
A 40 de cada 40 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
15 abr. 2017
Wasn't helpful with my search, pushy, and overpriced (once they add up all the fees).
A 23 de cada 23 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 abr. 2017
Asked for pics of vehicle since the one advertised was a different color in the description. Never got them. Was contacted by email but It was the same email over and over again. I think this may have been a bait and switch type thing.
A 18 de cada 18 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 abr. 2017
Contacted by several members of the staff. However, they were not aware that I was being contacted by the other. Not willing to negotiate price and lowball offer on trade.
A 19 de cada 19 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 abr. 2017
Great experience! I bought my car there!
A 0 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 abr. 2017
Good sales contact from the dealer, but decided on another make and model of car at another dealership.
A 1 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
24 mar. 2017
Good sales people,great inventory,Hidden fees too much.
A 9 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
22 mar. 2017
Two initial emails but both never responded regarding question about their rip off title fees, dealer fees and unnecessary nitrogen tires. the true car price is several thousand dollars more with all these fees.
A 15 de cada 15 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
21 mar. 2017
Terrible experience. The vehicle was listed at $16,977.00 they agreed to sell it to me at that price and when I sat down to pay for it they had added thousands in dealer fees. After dealing with the salesman and sales manager we left without the vehicle. Later the same day I bought the same vehicle at another dealership.
A 34 de cada 34 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 mar. 2017
Approximately $2000 in dealer fees that wasn't explained up front; had to drive 40 miles to be surprised with that information
A 30 de cada 30 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 feb. 2017
Added almost 3000.00 in closing costs that were never disclosed untill the deal was finalized. I walked out. Waste of my time to deal with a company that is not up front. they low ball online pricing to get you in then stick you with the extra costs that they make up.
A 40 de cada 40 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 feb. 2017
The car was advertised for $9900 on web They don't tell you the are going to inflate the coso by over $3000. YOU need to read the paper they are presenting to you towards the end so you can read the extra fees they add without even telling you first: $800 for nitrogen in tires $1200 for e- filing AND on top of that the dealer fees. VERY DECEIVING PEOPLE! They didn't want to take the extra charges off so I left without a purchase. Thank you for wasting my time Al Hendrickson Toyota. Bad business.
A 43 de cada 43 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
9 feb. 2017
From the first moment I spoke with the Sales person, they were fully engaged with Me. This Sales Team went above and beyond my expectations to assist Me in every single way. Great group of individuals! Always polite, Professional & courteous. Kudos to Nicole for solidifying the Deal!! I will certainly recommend my Family & Friends to Al Hendrickson Toyota.
A 3 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 feb. 2017
Everyone was friendly and knowledgeable. They were honest and treated you like family.
A 0 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 ene. 2017
They did not have the car advertised and never directly addressed my questions.
A 22 de cada 22 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
24 ene. 2017
drove a hour to see car, arrived at 7:50 car was out front, looked at car talked to 2 sales men and 1 manager. left info with sales man. called next day to find out about sale, was informed somebody was in finance office to buy. they would call if deal fell through. I guess a sale is a sale
A 28 de cada 29 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 ene. 2017
Drive over to look at the vehicle. When I got there the internet manager came out and greet and turn me over to sale person who showed me the vehicle. I look at the vehicle and and fell in love with so I said to to the sales person to run the numbers to see what my trade was worth . He said if that if I wasn't serious he couldn't run the numbers . I was stunned as I just told him I like the vehicle. He walked away from me as I was a bother to him .
A 41 de cada 42 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 ene. 2017
Car price is a teaser, you contact them and find out their dealer fee is almost 50% of the car's asking price. Ridiculous.
A 55 de cada 55 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 ene. 2017
Excellent
A 0 de cada 13 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 dic. 2016
Nice
A 1 de cada 16 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 dic. 2016
Good follow up
A 1 de cada 14 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 dic. 2016
Horrible dealership, Erik never responds after the 1st email. They have low selling price but when you ask for price after taxes and fees,they add back 3k to the price. Scammers. A Rolando there isn't much better, texted me to offer help and when I texted back, now nothing. I think they all suck there!
A 51 de cada 51 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 nov. 2016
Fees 2800$!!!!
A 54 de cada 56 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 nov. 2016
They were sheisty, shady crooks. They dropped $4K off the car I looked at in Internet deal, but since I had never bought a car before ( & they knew it..).... they stacked 5,000 back onto car in dealer fees an tax was calculated wrong as well. In the end, they shuffled me around from person to person only interested in getting your money "right then and there"....and tried to sell me on car $4000 higher than we started at.
A 56 de cada 56 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 nov. 2016
The dealer called, but he was mixed up on the name. I asked if it was still available, he said yes. I went down there and there was a sold tag on the dash, but the salesman said it wasn't sold. I drove it, really liked it, and made an offer. After about 15 minutes, a manager came to me and said it was already sold. They wasted a ton of my time. They do not have their act together at all.
A 45 de cada 45 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 oct. 2016
original sales person unavailable but did talk to a very helpful and friendly sales person, did purchase this vehicle although did feel somewhat pressured into purchasing extra products.
A 12 de cada 16 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
19 oct. 2016
I asked for information no less then 3 times and got the same reply about coming in. Got car from another dealer that answered questions.
A 28 de cada 28 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 oct. 2016
We see another car no this and the price was tu much for us, but the salesman was polite.
A 2 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
12 oct. 2016
Sales person informative and helpful. Answered questions and provided additional insight
A 3 de cada 12 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 sep. 2016
excellent
A 1 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 sep. 2016
Salesperson wrote arrogant email; take it or leave it attitude.
A 29 de cada 29 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 jul. 2016
They listened to our needs, worked with us, overall good experience
A 2 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 jun. 2016
Dealer took several days to respond my question.when they finally responded back i ask a simple question,the sales person told me he was going to ask his manager and call me back within five mins and he never returned my call.
A 25 de cada 26 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 jun. 2016
I had a very good experience both manager and salesman. I got a good deal and purchased the car.
A 3 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
27 abr. 2016
I bought the car and happy
A 2 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 abr. 2016
They wanted me to get a different type of vehicle no thanks
A 16 de cada 17 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 abr. 2016
They advertised one price and when I went there it was another price. Felt lied to and waste of an afternoon.
A 21 de cada 21 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 abr. 2016
Dealer couldn't drive stick and stalled the car out and scraped it on the parking stub. And he had no idea what he was talking about.
A 15 de cada 15 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
24 mar. 2016
No further follow-up or call back regarding my inquiry to schedule an appointment for viewing and test driving their vans in stock. They never confirmed their available up to date inventory before going there.
A 13 de cada 14 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 mar. 2016
Courteous, but watch out for the total fees. $1800 in my case - $800 dealer fee + $1000 dealer filing fee...
A 19 de cada 19 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 mar. 2016
Fantasticg
A 0 de cada 8 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 feb. 2016
I got one call to see the vehicle. Once I ask questions about there fee's I got no response. I sent 3 emails and no response. I will be shopping else where.
A 18 de cada 18 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
16 ene. 2016
One of my best car buying experiences I have ever had and Iv'e been buying cars for 44 years!!
A 2 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 dic. 2015
I didn't get expected color and they increased the price from my internet price
A 8 de cada 11 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
21 dic. 2015
Good
A 0 de cada 6 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 nov. 2015
'Business manager' wouldn't lower the crazy dealer fee and then as we were about to leave he said he could change the price at any time...that's when we decided not to come back. Watch out for their 'fees' ;)
A 24 de cada 24 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 nov. 2015
Great
A 0 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 sep. 2015
Didn't end up getting a Toyota, but Davon was very helpful.
A 0 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
19 ago. 2015
If I can rate a 0 I would. I had read the ratings on them before heading over and they were all negative but I thought I would give them a chance. I went with my family and my fiancée because he is a mechanic. Since the moment we arrived to the moment we left all of the staff was extremely rude and unprofessional. When we got there 4 sales associate's were slauching on a bench, they didn't even budge as they saw us coming instead they they started cracking jokes to us across the parking lot. As we aproched to the door that is when one of the men turned of their cigarette on the bench and ran to meet us. I honestly would have bought a car that day cash but because of the staff and the managers behavior I did not, not even Lower deal would have changed my mind.
A 19 de cada 19 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 ago. 2015
Horrible customer service and very unprofessional. They have $2,000 in fees so you end up paying more than $3,000 including taxes. Avoid this dealer!
A 22 de cada 22 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 ago. 2015
They give you a low figure, then they add on all kinds of charges on paperwork. You can do much better elsewhere.
A 17 de cada 17 personas les resultó útil este(a) review.
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5 jul. 2015
Prices are way different whats shown on carguru...
A 17 de cada 17 personas les resultó útil este(a) review.
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9 mar. 2015
Its great
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10 oct. 2014
I have been a loyal customer with Al Hendrickson Toyota since the early 90's along with 12 members of my family. I only purchase vehicle from this dealership. Why? Because of their professionalism, courtesy, customer service skills a 10, atomsphere is like family. I have not had a rude person or experience from this dealership. They work with you. The owner's Hendrickson Sr. & Jr. I meet once. The courtesy drivers caters to your needs as well as the salesman. The Financial dept have some great guys as well. My latest experience was June 2014 wherein I accompanied an associate to purchase a vehicle, Wesner (finance dept) was really great. I just appreciate the whole experience, and I am not the one to take things so lightly when or if I am being treated out of order. I will seek the attention of the TOP person in charge...CEO. However, there is no need for that. The Hendrickson runs a smooth business. I am speaking solely about my experiences. If you contact this dealership by phone or email........ I guarantee you will get a response with 3-5 minutes. Just speaking soley by experiences. This company truly is a great place to purchase a vehicle.
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5 oct. 2014
A place you can trust to buy a car from. We bought a 2013 Chevy Impala LT. Great price! Great looking car! Great salesman -- Bob Retterer. Bob answered ALL our questions. Ask for him when you come in ... Al Hendrickson has a reliable, trustworthy salesman to really assist you when you are looking for a car.
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14 ago. 2014
BUYER BEWARE!! I have never been so mistreated by a dealership ever!! The price of the used car I purchased drew me in. However, I have been dealing with their financing scam ever since. Not only do they charge the highest dealership fees (over $2500) they fraudulently charged me for an extended service contract for $849 that I never agreed to purchase. Almost a month later and I have yet to be reimbursed. Not to mention, they sent in the payoff for my trade in that was short. I have continued to try and contact them about rectifying the situation and have been transferred around over and over and blatantly ignored by the finance manager. Please don't let this happen to you. Look elsewhere, I'm sure you will find what you are looking for without being taken advantage of. Absolute nightmare!!!
A 1 de cada 2 personas les resultó útil este(a) review.
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31 jul. 2014
We were contacted immediately by salesman, who was courteous and professional. Unfortunately the dealer fees and extras that have been talked about in other reviews (about 2k total) are real. To his credit, the salesman did talk about these fees up front. At the end of the day, the reduced advertised price was no better than other dealers. for this reason, we decided to purchase our car locally rather than make the 86 mile trip.
A 1 de cada 1 personas les resultó útil este(a) review.
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17 jul. 2014
I was called back immediately. The salesman was very professional and understanding.
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15 jul. 2014
Nice people. Quik respond
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30 jun. 2014
They responded fairly quickly and were very kind.
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17 jun. 2014
Ridiculous dealer fees! Salesman was very helpful and tried hard to make the deal happen, but used car management had other intentions of maximizing profits over outrageous dealer fees! Buyers beware!!
A 1 de cada 1 personas les resultó útil este(a) review.
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18 may. 2014
We had a great experience with the sales department. They were very honest and very helpful. I will recommend this dealership if you are planning on purchasing a vehicle in the coming future.
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29 abr. 2014
I had a very positive experience at hendrickson toyota. the people were upfront and honest about the whole transaction. i would definitely go there again.
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13 mar. 2014
They provided me the information that I request on time
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3 feb. 2014
ok
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24 dic. 2013
Oz was friendly and big Jim was a great guy bt thanks to a mistake on there end I got the price 1k lowered then they posted it for but overall was great
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24 dic. 2013
I didn't buy the car but the sale people were pretty decent.
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7 nov. 2013
Would definitely recommend for future vehicle purchases. I purchased the vehicle I initially saw on Car Gurus that was available at Al Hendrickison. I'm extremely happy.
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24 mar. 2013
Very bad. Car mentioned in the ad is just to pull customers into the dealership, they have exorbitant prices, customer service is ok but can't make up for too many mistakes.
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9 mar. 2013
Dealer tells you things that are not true.
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11 ene. 2013
They cost too much and will not work with you.
A 1 de cada 1 personas les resultó útil este(a) review.
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29 nov. 2012
responded
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24 nov. 2012
Purchased the 2011 Genesis for $19,995 w/32000 + miles good deal but less satisfied with 2008 toyota tundra excellent condition only offered $11,000 finally.
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21 nov. 2012
have $1000 plus fees
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28 oct. 2012
Nice cars Seemingly great prices They tack on 1000.00 dealership fee and 475 internet filing fee. This is added to the sales price . Florida dealers are the only dealers I had worked with that charge this type of fee. Just the way they do business
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16 oct. 2012
Does not respond and is avoiding the questions i ask about there fees.had to call and still got the run around.just be honest with your customers and they will come do business.
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18 sep. 2012
Went their to negotiate for a particular car. This dealer wouldnt even negotiate. Gave me back my keys and told me to think about their deal that they offered. Obviously, I never went back.
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2 sep. 2012
never expected to drive the vehicle home that night with no money down, but we explained our situaation....they had all the right answers and away we went...surprisingly good experience
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27 ago. 2012
very proffesional and helpful. to serve me
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7 ago. 2012
i asked them to lower the price and I would buy it they refused
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27 jun. 2012
Continued to pester with emails after having been told not to and showing no more interest.
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9 dic. 2011
"BUYERS BEWARE!!! Dealer sold me a Toyota Camry, model year 2007. I later found out it was manufactured in March of 06. They led me to believe it was a 5 year old vehicle. My stupidity for not checking the car fax report before purchasing and not checking inside the driver’s door for the manufactures date. I did ask for the car fax report 3 times but they conveniently forgot to give it to me while I was filling out paperwork. It was a long day, and I failed to ask for the report again. When i got home i also notice the dash board was patched up and painted over. The body finish was also worn, as if the clear coat was removed. It looked shinny at first glance but as I looked at it in better light I could tell that they waxed over a dull painted finish. The finance guy was pleasant to work but other than that I was not satisfied with the dealerships sales ethics......If there is such thing as ethics in used cars sales? I have purchased new and used vehicles in the past 20 years at Maroone Chevy in Lake Worth and I never had a problem. I probably will be going back in the near future to Maroone Chevy to trade this vehicle in, even if there is a loss in trade in value. Note: Al Hendrickson has their vehicles listed approx 2000 less than other dealers, but when you add their 999.99 dealer fee and the 245.00 for nitro fill in there tires (which both fees they refused to lower or remove) you are not saving a thing.. Note: Do not trade your vehicle in at Al Hendrickson Toyota. They offered me 100.00 for my 2004 Chevy Trailblazer. I turned around and sold it for 3100.00. I should have realized whom i was dealing with at that time. LESSON LEARNED"
A 1 de cada 1 personas les resultó útil este(a) review.
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7 dic. 2011
Extremely Unhelpful_ Found a vehicle on line that I wanted to purchase from this dealership. I wanted to have the vehicle shipped to me out of state. Unfortunately I was turned away by the internet director and the used car director. Both were uninterested in selling the vehicle to me as it was “Too Much Trouble” to ship the vehicle or even consider doing so. I had intended on paying for the shipping out of my own pocket. Silly me! I thought car dealerships were in business to sell vehicles. I assume this dealer has been un- affected by the poor economy. Must be nice!!!!!
A 1 de cada 1 personas les resultó útil este(a) review.
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