Volkswagen Jetta usados en venta en Washington, DC

Dealership was very nice when I called on the phone but never provided me with answers to the few questions I had. In turn I ended up buying a car elsewhere.

Great at getting back with you. And they are very nice.

Friendly, transparent, fair. A good experience.

Sylvester was great, friendly and helpful. I didn't buy a car because we live too far away and it just didn't make sense for me to drive 6 hours for a car, but I wished we were closer.

Nice Experience!!

Darcars and Lydia where amazing!! They even delivered the car. It looked new. Thank you team!

I wasn't about to purchase a vehicle but Glenda and Tu was very helpful with trying

It was a low pressure dealership, they worked to find a vehicle I liked that was in my price range.

We had a nice visit when we came here. They didn't try to push us into anything we didn't want. Jason B was patient with my wife along with myself and we left happy when all was said & done.

Responded within 24 hours with a phone call and email to schedule a test drive.

Good customer service

They were helpful in the beginning it the slacked off a little bit but nothing bad

They do not have good management of their fleet. The car that I bought from them was sold with a flat tire and rust in various places, took them almost a month to send me the title in the mail and they charge a bogus processing fee which they do no work for as you have to title the vehicle yourself at the DMV and pay a separate titling fee. Would not recommend.

I contacted her but I wrote her about a 2007 green four-door jeep Wrangler and they told me it was at the location they sent me and when I got there the jeep that I went to see was not there so the woman who He attended to me, he showed me that other red jeep but I was not interested in why I was going for the other one and it is not fair that they make one waste time, I have an hour away and they deceived me, they made me go with lies just so that out to see the other is not fair

Chevy Avalanche had massive melt from fire damage. Dealership never contacted us concerning the damage prior to driving almost three hours to see the vehicle. Dealership covered the underside of the vehicle with undercoating as we arrived to cover damage. DO NOT TRUST THIS DEALERSHIP.

prompt and professional

Great Customer service

Best car buying experience ever !

Shouldn’t give people the run around. Vehicle is grossly over priced. You can’t knock a home run on every vehicle. You have to be realistic in your pricing. Yes it’s a clean truck, but it has a quarter of a million miles. You have an $8k truck. For $11k or $12k I better get a thorough warranty, road hazard protection and a ceramic coating.

They price that’s listed here isn’t what we were given. The price was just under $30,000. The salesperson Leah did nothing to help us get a better price. The finance manager Naseer just handed us a paper with a list of payments then left. No one would make any offers to lower the price. In all the years that I’ve bought cars this is the worst dealership I’ve ever been to.

They were very nice and accommodating. Willing to work w me on the price.

After leaving my name, phone number and email address the night before, I received a phone call the next morning along with an email containing the vehicles Carfax, I now wait for the safety inspection before seeing the vehicle this week.

The most concerned issue is receiving only”ONE” remote key and was informed of this AFTER, all the paperwork were signed and I made full payment. For my sense of security, where is the OTHER key? As per dealer, I now need to spend $200-300 to obtain another key? Not satisfied with this at all & I’m wondering who will take action to correct this situation. If I had known of this, I probably would not have purchased this vehicle or gone to another dealer.

I located the car, sent an email and the next day was contacted. I came up there to test drive and it was a very smooth transaction. I highly recommend using this dealership. It was not a headache as I have found in previous dealerships.

Excellent customer service. Very accommodating. Go see Melvin, he was a great salesman.

was happy with the car experience

Purchased this vehicle with Antonio. He made the purchase and trade extremely smooth.

Helpful

Awesome experience, the service was excellent

Great experience. Maria, salesperson, was great. Financing was quick and efficient. My car was beautifully detailed and ready to go. While shopping for my car, I've seen some really high dealer fees and hidden misc fees such as $2,000-3,000, but this dealer processing fee is $799.00. I'm not sure if $799.00 was good or bad but believe me....it's a lot better than a lot of other dealers I visited.

Excellent

Dealer was responsive, understanding of COVID precautions, and professional, accommodating, and attentive to our needs. A very positive experience. Highly recommend

Car was ready for test drive at appointment time.

The dealer contacted me right away, but the vehicle had already been sold. They had nothing else we were interested in.

Super responsive...fair pricing...no surprises. Restored my faith in purchasing vehicles from dealers!!!

Super responsive and very friendly sales staff. Very good experience, even though we did not purchase a vehicle. Highly recommend this dealership.

The dealership was very updated and the sales personnel were very courteous. Only minor issue was the extensive wait from the time the deal was made until the financing personnel were ready.

Banister Ford was very responsive to my interest in their used cars — they’re on top of their profession!

I had a certified offer and they refused to apply it to the car then they added $2,000+ in dealer fees to the tag, title and tax fees

Great

Kirk made buying a car from there a wonderful experience. He was a great captain on my mission of buying a new car!

HORRIBLE!!! They wouldn't answer my single question until I asked it repeatedly. Now they won't stop calling, texting, and emailing. I will not buy a car from them.

Yes, they did. I had ask several questions about two different cars that I was looking at and requested pictures of the cars. Instead, I had received an email asking me questions and was given the dealerships website, which only had a stock picture of the two cars. Several days later they finally did send me some pictures, but never answered my questions. By then I had purchased a car from a different dealer.

Lizabeth and Elaina were super helpful in arranging test drive and financing. Everyone is friendly and helpful and the price can’t be beat. I definitely recommend if you are in the market for a reliable used vehicle.

We purchased this Jeep over the internet. I was a bit uneasy, but Lizbeth the online rep was super nice and immediately paired us with Arles who quickly sent us Videos and pictures of the Jeep. When we arrived the vehicle exceeded our expectations and we got a great Jeep at a very competitive price! Fitzgerald is a large dealership professionally run with great quality vehicles.

Helpful staff

Vehicle mis identified in ad, sent a txt I called and could not get a simple question answered does vehicle have a/c, If a dealership can't get a description correct or answer a simple question , it's been over a week and they still haven't got back to me with correct info, Don't rent, lease , or buy anything from this place!!!

Saleman Mathias and manager mr Ali both called me .Thay were nice polite and friendly.

The salesperson at this particular Heritage dealership has been responsive and straightforward. Unfortunately, it is a Heritage dealership and I don't really trust them.

I drove over an hour away to get a car and it was worth the drive. The team was very friendly and nice. Spencer and Mr Charles did a wonder job helping us getting more for my money. Awesome dealership!

Professional and friendly service

Overall a good experience, but had issues communicating at times. I believe it was just due to as newer sales staff being assigned to me, not a big deal. Just a minor annoyance. Delivery could have been easier to schedule, but it all worked out conveniently enough in the end.

Great staff

Personnel are very personable. Vehicle was as advertised. Facilities are nice, however, bathroom was a disaster, toilet paper and hand towels all over the floor and appeared to not have been cleaned recently. Vehicle had CEL upon first key turn, only had 10 miles of fuel so had to wait before taking for test drive, salesman should've verified that vehicle was ready to be shown as they were given plenty of time to prepare. Overall experience was average.

Alfonso was very responsive and helpful. He made the buying experience smooth and easy. Sean in finance was also helpful and responsive for the most part.

The experience with the salesman was professional. However, the car did not meet my needs.

Lindsay of Dulles was very professional and helpful. Two thumbs up.