2021 Chevrolet Trax en venta en Washington, DC

Very good

Yes Ms. Caroline was very helpful. She even followed up a day after by tex. Unfortunately due to my crazy work schedule I was unable to meet up with her. I’m hoping by the end of the week the car I’m interested in is still available and we’re able to get this deal done.

The experience was great ! I bought the car !

nice people, good experience.

Made appointment to see car. Drove over an hour. When we arrived guy sat us down and said the car just sold. Eastern’s should not make appointments if they can’t stand by them. Will never buy vehicle from this place. Not very respectful

The dealer contacted me after I made my inquiry through CarGurus. I set up the appointment and the car was waiting for me ready to test drive upon my arrival. The salesperson was a little overzealous for my taste, but he was still pleasant and professional.

Very unprofessional. No follow up. I asked for additional photos and Carfax. No one provided these. Found out from CarGurus the the vehicle was sold after five days of waiting for a reply. No one from Easterns bothered to notify me the vehicle was sold. Will never attempt to buy from Easterns again.

Went over entire car features explained buying and warranty process just decided to wait on the purchase but definitely will keep Easterns in mind

Great response

The car was in beautiful shape. We drove over 2 hours to purchase it with dealer financing and drove home with the vehicle the same day. No hidden fees. No surprises. Straight forward professional and courteous setvice

I contacted CarGurus and the dealer. The dealer had posted the wrong information about the mini-van. The dealer never contacted me back with the correct info. I asked them to give me the final cost (tax, tags, fees) but they never responded.

Responded very quickly and very willing to help.

The sales person Mr. Kane did his best to close the deal but it was a $5,000.00 maintenance feeThat wasn’t included in the sticker price that stopped the deal it was a service I did not want

This was the worst car dealership experience I have ever been involved in. The list price on CarGurus was $23,888 and when they sent me their quote it was $6,000 higher and it took them 6 days to get me the quote.I contacted both their sales representative and their sales manager Brian and was told that they sometimes adjust prices. If that's the case they need to adjust it on CarGurus because it looks like the classic bait and switch.

They made everything easy. The environment was safe and friendly. I would go there again

The staff really knocked it out of the park! Especially Nick and Matt. They really helped me find the perfect car. Can't wait to visit again for my first service!

The vehicle was priced at a good price. However, the dealer wouldn't move anymore on the price. I found the same vehicle at another price slightly cheaper and purchased it.

Sales. Ryan. Hunter contacted me right away he provided all info needed great experience .

Very responsive. Price listed had all incentives, but I don’t qualify for all so price slightly higher than advertised. Still, great price. Replied both text and email with details. Haven’t bought yet, but close

Good communication , just somethings came up on my end.

Posted a price. Then told me it was the wrong price. Looked again a week later, still same price. Bait and switch I think

Every conversation I had with the staff at this dealership was incredibly poor. The words ‘customer satisfaction’ have clearly never been uttered by a single person there. When working with the sales team I referenced other listings for the same vehicle at a lower price and was told “ok go buy one of those then.” I look forward to never doing business with these people.

Staff at location is awesome The car I love it

It was great!

Great

Really helpful. They contacted me first. Sent some follow up emails. Set appointments for me. Nii and Thomas ( TJ ) were very awesome. I would definitely like to do business with them again. And recommend them to others

Changed of heart did not make arrangement for face:face. Dealer did reach out and did follow up

They provided the information I needed In timely matter.

They promptly responded to my inquiry. We scheduled an appointment and now have a beautiful new car. The staff was easy to work with and the process efficient.

I contacted this dealership and they responded the next day that the car is sold but the listing still remains on multiple sites and their main website.

Great help

Very good!

I had a great experience at White Marsh CarMax. The sales consultant and the finance folks were fantastic. Highly recommend this dealership.

Professional and thorough.

The Salesperson was very professional and created a personalized video with him showing and speaking to every detail of the vehicle.

Bait and switch. Called twice to get some details. When I connected the salesman told me the car was sold. It is STILL on their website and car guru well under price to attract buyers. Buyer Beware!

Very good, I ended up purchasing this vehicle.

Excellent but it is slightly over priced

Yes, told me the price on Car Gurus is wrong! Spoke with a “manager” about the vehicle then he proceeded to belittle me because I have set price that I need to be at. I have his text message to prove it.

The experience was really good!

Never purchased a vehicles out of state before, but it was a flawless experience. Most everything was done upfront via phone and emails except touching/feeling of car and the financial signing. A discrepancy came up in my favor for a couple hundred dollars unbeknownst to me...they called redid paperwork mailed for me to sign. Hope to do business with in the future!

Responsive and helpful

nice people, good experience.

Made appointment to see car. Drove over an hour. When we arrived guy sat us down and said the car just sold. Eastern’s should not make appointments if they can’t stand by them. Will never buy vehicle from this place. Not very respectful

The experience was fine.

Could not find the van

5 star dealership. Excellent customer service. I will definitely recommend to family friends and coworkers.

They responded very quickly. Unfortunately, after giving the vehicle a second look online I found it wasn’t exactly what I was looking for. They were more than helpful. I will definitely continue to monitor their inventory.

The car was advertised for 28,627. But when I got to the dealer and waited for a few hours, the price was almost 35,000 after a 4,000 rebate. They claim the internet price was for college grads.

Car was waiting for me when I got there...and my wife really like the 2020 versa our first brand new car...and Q was very helpful and knowledgeable about the vehicle

Great customer service

I must say that I did get an automated response from Bomnin. However, after repeated emails requesting further information, I received no additional responses. I requested information on a few of the trucks they offered over the course of a couple of weeks. This may be the type of dealer you will have to call, as oppose to just emailing, for further information. Would have bought a couple of the different trucks I was looking at too.

Vehicle sold my loss. Great staff

The sales person was helpful but I didn’t like the car nor the color.

Called dealership in the morning they pulled the car from the lot and set it aside until I arrived. Randy was our salesperson very personable, because of covid they gave us the option to test drive either alone or with him. Once we decided on the car we were in and out in about 2 hrs. Would definitely do business with them again.

Interested in vehicle, waited for response to questions only to find out that is was sold. No follow up.