2020 Acura ILX usados en venta en todo el país

I have been in contact with Will from this dealership. He's very friendly, communicative and helpful! He even sent a personalized video message to introduce himself which was a wonderful personal touch. We are working to find exactly the right vehicle for me! I'm very impressed with the interaction so far, and I am sure we will find just the right car! Thank you Will!

Responsive and friendly saleperson (Steve Parades)

Very fast and professional response!

Great

assured me that they were chill but of course they were creepy with trying to sell me the car- calling me, emailing me nonstop, i thought it was obvious i wasn’t interested. but hey, they were really polite to me which i appreciate.

Great dealership. I did buy a vehicle and very glad I did.

It was a pleasure to work with Jesus our sales person and Gigi was very courteous. We were attended right away. We Got a great deal and MJ is your go to finance person. They have a great selection of Cars! It was quick and super fast. I definitely recommend this place. I am a Satisfied customer !

Beware! Classic bait and switch! This is car is not available for that price. After agreeing to a deal at the advertised price, I waited 4 hours to meet with the finance manager who stated that he had to add an additional 8K to deal for their "certified" program. Again, they lied about the real price of the car until after running credit almost 4 hours later.

Drove all the way from MA (10 hours total)for a car that I was already approved for just to get there and be told that the car was sold already. Very irresponsible and unprofessional. They told me they did not hold the car for me because I didn't “give a deposit” but guess what? Nobody ever told me this. Management team doss not seem to know what they are doing. What a joke!!!

Responded quickly, yet Vehicle already sold, before I could test drive.

Good follow up

Good

Great people

Nice people easy to work with dealer team i would recommend,

Called 3 Times, placed on Hold all 3 times, no one ever answered! Called back! Same routine, that would show poor customer service? Sent message yesterday, no response! Very interesting behavior,?

Great people!

Although, they were very helpful. I chose an other car.

This dealership went the extra mile and then some. Highly recommended.

Vlad was knowledgeable and personable

Great price! Dimitrii was very helpful in showing me the cars I liked. I had a great preapproved credit union loan rate ready but Royal Automotives beat it and still added great bonuses to my purchase. I’m very happy with the purchase process.

Car wasn’t ready when we had organized to come test drive, it was still dirty despite him saying it would get detailed before, and they could provide a good answer as to why the service light was on (after their crew “serviced” the car).

Great customer service. Although we notified the dealership three days in advance we were coming to look at a specific vehicle, the car was dirty and disgusting when we arrived.

Awesome Dealership, great Customer Service! Would definitely recommend

They sold the car an hour before I came and did not tell me until I arrived. Was not happy with there business and then kept me waiting. Not the best customer service!

I was contacted by the dealer at about 3:50pm on Saturday, April 10, and asked if I was still interested in my appointment to look at a truck. I of course confirmed the appointment and after a one hour drive, at 4:50pm arrived at the dealership. Upon arrival, I was informed that the truck wasn’t even available. So incredibly frustrating and a waste of time and gas money. I would not recommend.

Initial contact after I first inquired about car but nothing else.

Responsive and helpful.

Mrs wanda is a true professional and knows her cars .

Very unorganized when I visited I had scheduled a test drive appointment and when I arrived they did not seem to know what was going on Sales person was in informed and had to defer to manager for all questions

Very pleasant and willing to help

Great dealership. Responded to my inquiry quickly and had great customer service.

good service

Excellent service!!! Employees are friendly and responsive. Muhammad (Moe) is the man. He makes sure we are satisfied and answered our questions. We will recommend a visit to Chevy Chase Acura anytime and any day.

Great experience. I did a MDX from here from Michael, but wasn’t this one. A 2019 white MDX. It was an absolute please and worth the drive!

My dealer Mike was super helpful and friendly and efficient. I strongly recommended. He’s the best card dealer ever!!!

I inquired about the car the evening I saw it listed for sale, which was a Friday. I received an email within 10 minutes and scheduled a viewing and test drive the next morning. By the end of the day I had closed on the purchase of the vehicle with Mike Tierney of their sales team. Mike made the process seamless and efficient. Highly recommend Mike and the Acura team.

Amazing experience. The entire team was amazing and kept their word, which is increasingly rare amongst Honda dealers. Entire process took just under 3 hours. Definitely recommend this dealership

Great experience wonderfull sales man jonathon very helpful no high pressure do to a personal emergency had to not complete deal.I would not hesitate to go back any time top notch

We reached out to the dealer to purchase this car. At first they responded then they stopped. Tried to call the salesman but his voice messages were full. It seems they have already sold this car and just didn’t want to tell us. We are extremely disappointed by their lack of customer care and service. We would not recommend them Oh and the vehicle is still listed on car gurus.

Really great dealership. I received more than I expected. Thank you Alfa Romeo Stuart .

Outstanding customer service. Best in class.

Very bad at communicating the vehicle I was interested in the ad said pictures coming soon so when the dealer contacted me via email I asked for pictures the reply was it's out getting detailed they contacted me via email 2 more times and each time I asked for pictures of said vehicle then someone replied its been sold maybe you'll like some of these other vehicles attached to the email

Kept going to see the car only to be told it will be there the next day for a week straight. Finally made an appointment when they finally said it would be there only to find out it would be another 5 hours. Then finally waiting for paperwork from them they sold it.

Great job!