Concesionarios cercanos (Westlake Village, CA)

A prompt reply was received to my inquiry. They provided all the information that was requested.

I really wanted to have a good experience with HBI, but there have been some disappointing issues after the sale. As of December 11, I still have not received the title for the car, even though it was supposed to be sent much sooner. I’ve had to reach out multiple times just to get updates, and the communication has not been proactive. On top of that, the car developed a loud brake squeak almost immediately, and I ended up spending $500 out of pocket to get it repaired. While the vehicle itself is what I expected, unexpected repairs right after delivery — combined with delays on essential paperwork — have made the process more stressful than it needed to be. I’m hopeful HBI will improve their follow-through and post-sale support. I will update this review once the title is finally delivered, but for now my experience has been mixed at best.

I spent a few days negotiating a deal and once a deal was offered and I accepted they sold the vehicle from under me.

extremely good communication would not hesitate to recommend this dealership & staff

This dealership is very bad. The sales woman treat me like I was not a serious buyer didn’t seem to want to help me at all. They didn’t wanna even negotiate the price. They try to give me some story how they checked every car similar to theirs within 100 miles and they beat every price which is completely wrong because they were higher than everybody. I was a serious guy with a huge down payment ready negotiate they treated me like I was a nobody. I would avoid this dealership. There’s plenty of Audi dealers around within 100 mile radius.haha

They were excellent. I felt i was really getting an excellent purchase. And they offered me only what i needed

The whole dealership was pretty helpful, especially Kevin Woods, he took real good care of me and my friends and helped me finalise my purchase by providing best technical information about the packages and extras. He was very articulate, polite and tbh won my business the same day by his sheer transparency about the vehicle. I truly appreciate their time and really enjoyed making my purchase at Rusnak.

Responsive, accommodating professionals. I was given the Rolls Royce Experience. Thank you.

everyone was helpful at the dealer ship and made the buying process seamless. Thank you Victor for all your help. Till next time