Concesionarios de Volvo cercanos (Dallas, TX)

The car was sold to someone else during our negotiation process.

The staff was very helpful. My salesman (Mo) is a great guy and can be fully trusted. The manager (Alex) worked his magic to make things work out for me on this purchase. However, I was a bit surprised with the so-called luxury fees as I thought they were pretty inflated. But I was still somewhat happy overall with the final sale price because I believe the overall price was fair. The finance mgr (Rance) and I butted heads to a point I got very frustrated and almost walked out. We made up and hugged in the end. I understand most experiences with dealerships can be very difficult to work with because after all, they are in business to make money. Finally, I left satisfied bc I knew I could trust them as long as I kept focused on what I wanted in the end. Overall, the experience was good enough to stay in touch with them since bought a few extras like oil changes, windshield repairs & tire, and wheel coverages. Thanks again to the whole Grubbs team. Manny

Once we agreed on a negotiated price, the purchasing process became unnecessarily difficult. It appeared the dealership was prioritizing another customer who was willing to pay the higher advertised price and finance through the dealership’s preferred lender. Instead of honoring our agreement and completing the transaction professionally, I felt pushed aside because my deal was less profitable for them. This was a frustrating and disappointing experience that left me questioning the dealership’s commitment to negotiated agreements and fair customer service.

Lukas Le was a delight to deal with! He went above and beyond to help me purchase my dream car. Would highly recommend him and this dealership!