Concesionarios de Volkswagen cercanos (Jacksonville, FL)

Great experience when looking for a vehicle. I expressed interest and he sent me everything I needed to review it from home because I don't live in Jacksonville. Also offered test drive and car delivery. Excellent customer care!

Dealer lead me on and proceeded to lie about the vehicle's availability, likely because I was not financing through them. I live out of state and sent a mechanic to view a vehicle, after I got the report back, I was satisfied and ready to purchase. The dealership had in a previous conversation clarified it would be possible for me to have someone pickup the vehicle to have it delivered to my location. When I go to call the saleswoman I had been in contact with, Katrina, she did not answered. I then decide to call the dealership directly and asked for her, they then hung up on me. So I sent Katrina a text message letting her know I was interested in purchasing said vehicle, she then says a customer is actively in the process of attempting to purchase it and she says she'll let me know if the deal falls through. I say okay sounds great. She texts me the customer purchased the vehicle. The dealership 2 hours later then proceeds to lower the listing price of the vehicle. Absolute shame.