Concesionarios de Mazda cercanos (Matteson, IL)

got there they told me the car was not for sale due to leaks and if I was to buy, I would need all the money it could not finance.

great purchase... good experience very helpful while doing deal....

Basic communication, follow up emails with contact info

Meh, on the phone they didn’t know the size of the vehicle, made appointment, called ahead, showed up and it was like we never created an appointment.

My sales person, Matthew, was excellent. He was very upfront with the options and pricing and made the whole process seamless.

I'll preface this by saying I've submitted a complaint to BBB and it has been accepted - awaiting a response from the dealership. I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. After they instructed me to get a certified check from my bank, I get back from getting it for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Very poor way to treat people, let alone customers.

The communication and transparency of this dealership feels a lot different from other, more positive, experiences I had. The first interaction I had via text, I was met with so many "we're really busy today" kinds of messages, which feels like a sales tactic gone wrong. I had to ask 3 times for the actual service record of the car vs. their summary of the assessment/ their word for it. And after reading other reviews about their used car, it just raised some internal flags. It has low miles, which is great, but I've found that most dealerships offer this information straight away, aren't cagey and weird about it, and still do some kind of prep work on their cars prior to sale. I just don't get good vibes, overall, hence the low rating and I don't feel good about using them as a dealer.