Concesionarios cercanos (Longview, TX)

Great communication

I worked with Kayleigh and while we didn't purchase the car, she was fantastic to work with and had great communication and help.

i would do business with them again.

The trade-in process was quite frustrating. After submitting all my information online, the company seemed to disregard it. I was had to submit each item individually with the agent. After several hours of communication, I was prepared to finalize the purchase. However, the agent informed me of a non-negotiable $2,500 add-on. It was perplexing why this additional cost was not included in the sticker price or disclosed upfront before I had to navigate through numerous steps. The entire experience was quite unpleasant, leading me to reconsider my options and shop elsewhere.

Terrible experience from start to finish. They first gave me an inflated quote, and when I asked about the high mileage on the vehicle, they made up a story to cover it - then ended up offering a $2K discount over the phone, but instead of simply discounting the $2k from the selling price, they manipulated the numbers and added more than $2K in ‘Gorman add-ons’ to the quote. When I kindly questioned these charges, they stopped responding altogether, even after I followed up. It’s clear Ruben and team only target people who aren’t making informed decisions.