Concesionarios cercanos (Libertyville, IL)

This dealer is a total scammer. They list the lowest price on Cargrus and then add a hefty dealer fee, resulting in a ridiculously high final price. Don't waste your time with this dealer.

I saw from a website this vehicle was available. I was highly interested in the vehicle so I went ahead and made a progressive step by submitting an application. I called them a day before I showed up in person. I was told by a finance person that I had gotten an approval. I mentioned that vehicle and they told me I would be able to put zero down explaining my entire situation upon arriving to the dealership, the vehicle was there as the man stated the day before. I test drove the car and I loved the car and was very interested. I said at the sales person’s desk and waited, feeling excited about actually finding something I liked that was newer with a cheaper price and low miles just to be swindled into another deal with an older car more miles and more expensive I was told there was a woman driving from six hours away, who already finalized on the car which wasn’t fair because I was told the vehicle was available and they even allowed me to drive it around.

Fantastic dealership to work with. Staff is friendly, highly knowledgeable and extremely professional. Vehicle arrived exactly as described.

They were prompt in replying and answering my questions and even today FaceTime call with me. They walked around the vehicle and show it all the concerns I might have and we're not trying to hide anything.

Excellent experience

I contacted the dealership with interest in buying the vehicle. I had expressed how much I wanted it and I was unable to be there due to work. I was scheduled a time to come in picked by the dealership not me. Then notified the vehicle was sold that night after our communications. Dealership never reached out. I even let them know I was pre qualified and would start the process over the phone. Just a very unprofessional handling and I would never buy a car from them or any other Napelton dealerships not recommend them to anyone.

The car shopping experience was odd. I’ve purchased multiple vehicles from different dealerships and I’ve never experienced what I did at this dealer before. The financial aspect was off. I was being guilt tripped into purchasing warranty and bumper to bumper coverage. Then they forgot to have me sign certain documents and misspelled my name and my home address. They sent a staff member to bring me the missing documents for me to sign. Then I had to call the bank to confirm my home address until I discovered that they wrote my address wrong. Then I get the car and they didn’t do an oil change on the car. The car was used, but I’ve never bought a used car before that didn’t have an oil change or was thoroughly cleaned inside. It wasn’t a bad experience, it was just odd and not well organized. But I’m happy with the car and the deal that I got! Just an odd experience.

Worst experience i had at a dealership. This is the first big dealership that does not provide a carfax request. The vehicle i was interested in was overpriced according to the carfax that i had to pay for and to cargurus. The price was dropped a little under the actual market value after a few days later and they were able to negotiate the price by a few hundred dollars lower to. When it came down to financing , the car buying experience got worse. The financing guy made us feel very pressured in to buying. They ran our credit and told us we were getting the best apr through a bank but we waited to make sure so we took it upon ourselves to shop around only to find out that we were not getting the best apr , mind you it was the same bank they went through. What really killed the experience was the final breakdown of the sale. Numbers were changed and add-ons were added that weren't explained to us., it was almost 2k in add-ons. I wouldn't recommend this place at all.

Great Compass, good experience. Ready to recommend, just I switched to another SUV.

Excellent service