Concesionarios de Lexus cercanos (Los Angeles, CA)

They are ok

The car I reserved was sold as soon as I got to their place and I was half hour early on my appointment.

Jorge was honest and professional...

I inquired about a pre owned vechical they did not get back to me untill days later by then it was already sold.

I contacted the dealer on Friday, didn’t hear from them until Monday, but called the dealer directly over the weekend and told a bunch of conflicting stories. Was lied to and Sales Manger Sam was beyond rude and hung up on me. Was assured people would let me know either way if the car was sold as I was a back up (no financing) buyer of the car. I would never recommend this dealership to anyone. I’d give them 0 stars if I could.

Professional place

They don’t deserve a single star. Sold me a car that was unsafe to drive. Took to another dealership for inspection after notifying South Bay Lexus that the car was leaking puddles of oil and was not shifting without jerking, they said to bring it in to have a look. I didn't feel safe driving it, took it to independent mechanic was told give it back, took it to another dealership for inspection, found cracked dog bone engine mount, blown head gaskets, strut issues, and unknown transmission issues, I didn't want to pay an additional 200 for further diagnostics. South Bay Lexus in Torrance agreed to reverse the deal but have yet to return my down payment or cancel my loan, with the first payment already posted. I am paying for a car I do not have that I left as instructed by South Bay with Carlsbad Lexus where the inspections were done after purchasing. I had to take a train and lyft rides to sign paperwork over 80 miles away to retrieve the car I traded. Shady, dishonest? *carfax

Quick . personalized response.

Follow up good

Salesman was cool, until the sales manager tried to flip everything that was agreed upon during finance. Initially tried to slip the original offer I rejected in during signing, when called out sales manager decides to set a new price saying extras are worth 8k in which 2k was discounted, implying I was getting a significant deal while undercutting my trade-in even more. Come to find out they just got another potential buyer so they'd rather try to trick me for some extra cash.. Sure it was a good deal overall, but the sales manager was too full of it. Would rather pay more from an honest salesman, if there are such things.. Overall, watch the numbers when signing at finance. They'll try and sneak in extra charges and down payments which were not agreed upon hoping you'll miss it, while blaming you for 'not understanding how it works' when calling them out then make extra 'dealership addons' on the spot.