Concesionarios de Lexus cercanos (Encino, CA)

Staff was very helpful and friendly.

There was no communication from the dealer.

The car I reserved was sold as soon as I got to their place and I was half hour early on my appointment.

This dealership never worked with any military or the military banks like Navy Federal. Besides not being military accommodating rather than friendly, I was very interested in the vehicle they had. Sales person was okay but I felt nothing about the price was transparent. I never once saw the manager who was giving them price and the conversation I had with the sales person felt as a scenario base rather than the actual out the door price for the vehicle. After halfway signing the paperwork I stopped to confirm the price I was told and was told to come back the next day. The manager said he never agreed to the price I was told, but again I never seen this manager once. I felt I wasted a lot of time this dealership is 50 minutes away and I gave up. I wouldn’t buy here or recommend to anyone.

I had asked to appraise my car and was refused.

Salesman was cool, until the sales manager tried to flip everything that was agreed upon during finance. Initially tried to slip the original offer I rejected in during signing, when called out sales manager decides to set a new price saying extras are worth 8k in which 2k was discounted, implying I was getting a significant deal while undercutting my trade-in even more. Come to find out they just got another potential buyer so they'd rather try to trick me for some extra cash.. Sure it was a good deal overall, but the sales manager was too full of it. Would rather pay more from an honest salesman, if there are such things.. Overall, watch the numbers when signing at finance. They'll try and sneak in extra charges and down payments which were not agreed upon hoping you'll miss it, while blaming you for 'not understanding how it works' when calling them out then make extra 'dealership addons' on the spot.

Jeremiah was awesome!

They don’t deserve a single star. Sold me a car that was unsafe to drive. Took to another dealership for inspection after notifying South Bay Lexus that the car was leaking puddles of oil and was not shifting without jerking, they said to bring it in to have a look. I didn't feel safe driving it, took it to independent mechanic was told give it back, took it to another dealership for inspection, found cracked dog bone engine mount, blown head gaskets, strut issues, and unknown transmission issues, I didn't want to pay an additional 200 for further diagnostics. South Bay Lexus in Torrance agreed to reverse the deal but have yet to return my down payment or cancel my loan, with the first payment already posted. I am paying for a car I do not have that I left as instructed by South Bay with Carlsbad Lexus where the inspections were done after purchasing. I had to take a train and lyft rides to sign paperwork over 80 miles away to retrieve the car I traded. Shady, dishonest? *carfax

They contacted me through text and followed up with me .

Excellent employees, Management and Transaction. Our young Sales Rep Jadon was fantastic. So was our Finance Guy. Would buy a car again from this dearlership. Experience Score 10+ !!!