Concesionarios de Kia cercanos (Rockledge, FL)

I went in for a specific vehicle and keep in mind I spoke with the salesman throughout the week. However, I get there on my appointed time just for them to tell me the vehicle was not there. A salesman took the Mercedes for a family emergency. Then drove up in a Toyota Highlander. I was upset because this was unprofessional and inconsiderate of my time and my specific request. I had driven over an hour and rented a turo which cost me time and money. I left unhappy and without a vehicle.

The sales rep was new, but he tried his best to offer good service. After all, he wanted the sale. I was however, not pleased with my shopping experience at Boniface-Hiers Kia. I arrived to find a certified pre-owned vehicle that had bald tires and was not clean, although I made an appointment to come in and test drive the vehicle. The previous owner's information was not deleted from the infotainment system, and I found the broken tip of a USB cable in the third row outlet. The detailing work was poorly executed. Two days after purchasing a CPO vehicle, I had a weak battery that had to be replaced. Why wasn't the battery tested and replaced before the vehicle was delivered to me? I had to ask for the second key fob, that was missing (this was later mailed to me). I was not given all the paperwork at the end of the transaction. No copy of the carfax was provided, or the CPO certification, etc. The overall process was way longer than it needed to be. An overall poor experience.

Salesman told me a price and then came back and said he couldn't do that price! Was $1400 apart

They have a non-negotiable $3000 "Customer Care" fee they add onto every used vehicle. Then all of the other fees they add on. (tags, dealer prep..ect.). When you see the sticker price, add an additional $4500 to get the actual price. Then add taxes. The vehicle I was looking into instantly became over priced with the extra fees.

Experience was good the staff was patient and on point with keeping the whole process fast but ensuring every step was explained well and completed without any mistakes.

Car is in a good condition, good price and helpful staff