Concesionarios de Kia cercanos (Brea, CA)

The SUV was not available at the time of arrival but sales person said it was ready when we called. We got to the dealership and the Sportage was in a terrible condition inside out. We left from there and made another purchased somewhere else, but sales person kept calling and texting even though we said we already made a purchase, he said for us to go back and trade in the new purchase (what a joke). Sorry we didn't appreciate that so that's why is a low score!

After inquiring, they said the car is longer available, which is slow and outdated information. I went on inquiry another car but they couldn’t give a better price, even match the one I got from another store, yet they still said they had the best price in the market.

Do not buy from Harbor Garden Grove Kia. They tried to rip me off with extremely high pricing. They quoted me $49,000 for a new EX, and they were not willing to negotiate or make any deals at all. It seems like this dealership prefers to hold onto their cars instead of offering fair prices, which may be why they have so much inventory sitting on the lot. I decided to go to Kia of Van Nuys instead, and I was able to purchase the same vehicle for almost $5,000 less. That shows how overpriced Harbor Garden Grove Kia really is. I strongly recommend that people shop around before buying from this dealership. In my experience, the pricing was unreasonable and the customer service was not helpful. Be careful and compare prices with other Kia dealerships before making a decision.

I had a mixed experience with this dealership. My initial contact was not great—I felt like I was more of a hassle than a valued customer, and I didn’t receive a response for about two days. However, when they followed up, I was connected with a different salesperson who was terrific. They were professional, responsive, and made the actual purchase process much smoother. The finance process did take quite a while, which was a bit frustrating. Since I purchased the vehicle out of state, the original documents needed to be mailed to my state’s MVD. I requested a tracking number but have yet to receive confirmation that the documents were sent. Each time I call, I’m told it will be taken care of, but I still haven’t received any update. Overall, while the sales experience improved significantly after the initial contact, the follow-through and communication—especially regarding important documents—needs improvement.

Thank you

In 2021, I bought a Kia Sportsge 2021. It was a good car until I got a totaled accident. I returned to this dealership as a returning-customer but the way they treated me like trash. They refused to help me to get extended warranty refund, they told me at the end of the day that the car that I would like to test drive was sold but clearly, it was still on the lot, on the CarGurus, Cars.com, or any website selling car. And be careful with the tire because they installed 4 different type of tires.

Good communication