Concesionarios de Jeep cercanos (Charlotte, NC)

I was surprised and disappointed at the exceptionally low level of Customer Service from this dealership. There is a lot of competition out there so I'm confident I will be able to purchase the vehicle I want, just not from this dealership. Here are the details of my experience. I found a vehicle on CarGurus that matched what I was looking for. I was unable to find that same vehicle on the dealer's own website so I inquired about it. Within an hour or so I received a response that they too could not find that vehicle but that someone else would contact me on Monday about it. When nobody did I followed up again and this time a different person said someone would follow up. By late Tuesday I still had not gotten a response so I followed up again. This time a different person sent me the link to a different vehicle without stating if the vehicle I wanted was available or not. I complained to the dealer and received an email back stating a manager would be contacting me. Still waiting.

The vehicle I wanted I thought was a handicap vehicle. Turns out it was not. Julian Jones was very helpful in doing detective work trying to track it down for me.

Don’t bother contacting via email. They use AI but it’s named “Celeste” and call it “internet sales assistant.” I was waiting for “Celeste” to get back to me with the info I requested so I could decide if I should make the 2 hour drive to see it and by the time I realized it wasn’t a real person and I wasn’t going to get the info, the vehicle had sold.

I was very disappointed with my experience at Stateline. I was interested in a 2026 Jeep Wrangler Sport S that was advertised online at a discounted price and pictured with a lift, aftermarket wheels and tires already installed. After communicating with the dealership about the vehicle and advertised price, I was later presented with a proposal adding a $10,000 upfit charge that had not been clearly disclosed during my initial conversations. I escalated my concerns to management, and afterward I noticed the online pricing presentation for the same VIN had changed to show dealer add-ons. As a customer, I should not have had to save screenshots, research multiple listings, and repeatedly question the pricing to determine the actual cost. I ultimately chose not to purchase from Stateline because I lost confidence in the transaction. Get the complete out-the-door price and all dealer-added charges in writing before purchasing.

Nice place to work with, I wish we could have settled on a price.

I felt the staff was kinda rude. Salesman followed up great but car was not ready when we got there. Due to staff we didn't buy from them. Hopefully some one else has better luck.

I communicated with Colin and he’s been very helpful and responsive! I’ve made an appointment to meet with him for a test drive of the car for a future date.

Great experience and Mike made an out of town purchase seemless and efficient in and out in an hour.

The overall experience was good. However, note they do have dealer adding and charge a fee for reconditioning that should already be included in the price but is not.

Great place to buy a vehicle. This was a great car buying experience.