Concesionarios de Hyundai cercanos (Gainesville, GA)

Good dearler ship nice suv

Staff is not customer friendly. Communication between staff is incomplete and disjointed. After a week of emails back and forth and finally an offer to buy at their price, I learned they sold the vehicle to auction.

Salesman was nice but not knowledgeable at all. The titan I went to look at wasn’t worth $6,000 on a good day! Rust bucket! The truck I bought was needing an oil change and fluids topped off. Front brake pads almost worn to the rivets. Luckily it’s a nice truck that I don’t mind putting out the extra $$ for! Said they did 116 point inspection. It’s tough to do that from behind a desk! What these guys didn’t realize, is that I have been working on trucks for over 40 years! My salesman was very green, but he was a decent man that I believe was trying his best to make sure I got what I wanted.

The used vehicle (interior/exterior) quality, pictures, mileage, and price were exactly as the dealer had described and displayed on CarGurus. The used vehicle was fully serviced and cleaned by their service department before they put it on their sales lot. At this dealer, the salesperson and managers for the used vehicle that I purchased were excellent and very professional throughout the entire process. That's why I would recommend this dealer for a used vehicle. Also, their sales process was very quick and efficient. I never felt any pressure. I did not finance this vehicle, but gave them a certified check for the entire purchased amount. Also, I found CarGurus to be the BEST search engine to assist me in finding the used vehicle that I purchased in the Atlanta, GA metro area (6 million residents).

I wanted a specific vehicle in a specific color. Now I am being solicited non stop to buy other vehicles after I clearly stated what I was looking for. I live 2 states away. I’m not making a trip to look at vehicles I do not want.

My experience at Rick Case Hyundai Roswell was a tale of two extremes. ️ Eric Turner ⭐⭐⭐⭐⭐ (Sales Consultant) is a standout — professional, honest, and genuinely customer-focused. After I drove 50 miles round trip for a car already sold, Eric personally apologized, honored his promises, and handled every interaction with grace. He makes car buying feel human. ✌️ Gene Mosco ⭐⭐⭐⭐⭐ (Manager) greeted me warmly and made me feel like a valued customer — exactly what great leadership looks like. Matt Rowan ⭐ (Sales Manager) was the opposite. Aggressive body language, confrontational tone, and zero interest in negotiating. He made me feel like I was begging rather than buying. I came in pre-approved and ready to close. I deserved dignity — not intimidation. Matt didn’t just lose a sale; he lost a customer. To Eric and Gene: thank you. To leadership: teach your managers basic respect.

Very capable dealership.

The entire team was great! We enjoyed the company and the negotiation process was quick. We ended up staying an extra hour talking to the staff not just because it was freezing and snowing out, but because we were relaxed and they were fun to work with... We knew what we wanted and we got it!

Sent me a polite email inquiring as to whether I had any questions about the car in question. Unfortunately, the car was subsequently, quickly sold to someone else.

AVOID NALLEY!! NO INTEGRITY. - Drove car and liked it but it was comparably priced to a car I was looking at elsewhere. Couldn't agree on price so I left. I reconsidered, came to an agreement to buy over a text w/ Marcus McDonald. Returned to the Nalley 15 min later w/ CASH to pay in full. He and mgr Marquis Williams wouldn't honor the agreement until someone who had NOT already driven the vehicle test drove it. Marquise opted to anger me, WITH an agreement AND ALL CASH, than another person who had yet to drive it. I left very upset. 30 min later, they called me to say the other deal failed. I agreed to buy contingent on agreed repairs. Later Marquise texted that car was fixed, good to go. Set appt for 9A. 1hr later, he texted it WAS SOLD!! ALL THIS knowing I was also buying a new car for my daughter. Marcus even showed me some new KONAs earlier! So, I bought her 2025 KONA within 5 days at Hyundai of Cumming. Oh, and I bought the OTHER Azera too. Dodged a bullet and so should you!