Concesionarios de Ford cercanos (Lakewood, CA)

Josh helped us and took us for two test drives. He was extremely helpful and worked very hard to negotiate a deal. We haven’t purchased yet but they are definitely worth considering. Norm Reeves ford was exceptional.

Great customer service.

Great communication from all staff i interacted eith. They are amazing and so helpful. They secured financing and worked all kinds of deal for me to get me into the exact car I wanted with payments I could afford.

I went in too look at the f150 the original person I spoke with was not there. So the person that helped me was not very knowledgeable could not locate the vehicle and kept trying to push me to buy a new truck. The next day I was in communication with the person from the previous day and hate talked to her about what I was looking for in a deal and she never got back to me.

Good

I was fully ready to buy the truck, but the experience at this dealership was disappointing. The truck itself had scuff marks all over both sides, which was already concerning. When I sat down to discuss numbers, the staff was very unhelpful and insisted on running my credit before even showing me any pricing details. After finally coming back with numbers, the interest rate they offered was extremely high. I explained that I had already been approved elsewhere for nearly half that rate, and their response was basically, “Then go with yours.” The whole interaction made it feel like I was wasting their time instead of being a serious buyer. In the end, I left because another dealer reached out to me and was much more professional and willing to work with me.

I went to the dealership looking for this particular vehicle that was listed on their website. I made an appointment for the next day at 1 PM. The day of in the morning I was messaged to confirm my appointment which I did was given the name salesperson that I was supposed to meet at the location. I show up they cannot find a car since it was a Sunday. They even had me take the sales person to their other car lot looking for the vehicle that I was supposed to look at. Since I drove from very far away and needed to buy a car I took the gentleman with no luck. They tried offering me a different car to which I told them no I specifically did my research and wanted that one. Very rude and unapologetic with their “well we can’t find the car ”so I told them “why didn’t you tell me before I drove all they way over here” to my surprise they said “we’ll you were communicating with an AI bot all this time”. Do not waste your time the do the old click and bait then blame on AI software.

Located in the worst part of downtown. Homeless encampments & trash!! The dealership was dirty & in need of a remodel. The vehicle smelled & was beat up!!