Concesionarios de Dodge cercanos (Springfield, MO)

I am extremely disappointed with the way this dealership conducts business. I arrived during my lunch break to look at a truck and found that my salesperson was assisting another customer. I stood in the lobby for several minutes while multiple salespeople were present, yet no one acknowledged me or asked if I had been helped. I eventually approached the managers’ desk and asked if someone could show me the truck. Zach was asked to assist. Unfortunately, his attitude was very much “take it or leave it.” I told him to let my salesperson, Paul, know that I was interested and to have him give me a call. After not hearing from Paul, I reached out myself and got the impression that Zach never communicated my interest. Once I spoke with Paul, he sent me an offer sheet. I told him I just needed a few minutes to think it over. About ten minutes later, when I followed up with another question, I was informed that Zach had already sold the truck. I am extremely disappointed with how this situat

Staff was great getting us through the stacks of paperwork. Our salesman Mike Manning was super great! Highly recommend James River Jeep!

I was extremely disappointed. I went to look at a $6600 vehicle with $3000 cash and they wouldn't finance me because the car was under $7500, a $881 difference. But would finance me for an $11,000 loan on a vehicle I had no interest in. Prior to making the 2 hour drive I was told that they have taken a deposit and held a vehicle 2 weeks in the past, but only offered me a week to come up with $3600. It became clear they did not have any interest in helping me get the vehicle I came for and that I wasn't worth their effort because I wasn't spending enough money and I was not ok with their alternatives at all. I left feeling deceived, extremely let down, and like my value as a customer and their willingness to put in any effort was based on how much money I was willing to spend or go into debt for. It was chump chang to them and they didn't give a damn if I left there in tears, bc it wasn't a big enough price tag. They made me feel like nothing and that's what I left with.

Eric P. Made the process of buying a new car easy.