Concesionarios de Dodge cercanos (Greenfield, MA)

Made appointment to test drive a '24 used vehicle, received multiple dealer confirmations of appointment for w/this vehicle, including day of. Arrived at dealership, salesperson greeted me, & said "Bad news. The vehicle you asked about sold last night" ...then went on about "it's a popular model" etc. Meanwhile, I'm wondering, why not call me & let me know Before I drove here?! Plus that sinking feeling of a looming bait & switch operation happening. Salesperson then offered different, year older vehicle- a '23, wait for it...at almost Exact same price point as the newer '24 model I'd originally asked about. I still test drove '23 model because my time was already wasted driving to & from the dealership. We walked out to the '23 & immediately upon opening the door, stale cigarrette smoke smell poured out. It was so strong it made me nauseous, and after approx 20 min test drive, smoke smell saturated my clothes & hair, reeking. I had to wash everything once home. Disappointing :/

Easiest buying process I've had on a car. Transparent pricing and helpfulness made this a a standout experience

They were responsive and helpful. I just realized how far away they were so it was gonna be difficult to go ever see the vehicle.

Never answered back

Communication at this dealership was terrible from the beginning. I was passed around to three different people, and I was told three separate times that the Jeep wasn’t even at the dealership when I specifically requested undercarriage pictures. (Don’t trust cargurus avail After repeatedly hounding them, I finally received pictures and a video. They clearly showed significant rust/corrosion (“rust cancer”) underneath the doors, bubbling paint, and a vehicle that was generally dirty and poorly presented. This was not something that was obvious from the original listing photos, which appeared to be old. What made the situation even more frustrating is that the Jeep was lowered in price on CarGurus right as I was prepared to make a deal today. Then I received a text saying someone else had put a deposit down and the Jeep was no longer available. I understand that vehicles can sell, but the lack of communication, outdated pictures, repeated misinformation about the whereabouts was unsat.

Responded promptly car was sold before we could make a deal

I contacted this dealer several times..they did get back to me to let me know that the vehicle i was interested in was being looked at and they would get back to me if it did not sell....they did not get back to me...but the vehicle is still posted..so I called, they told me there was a hold on it...they would let me know if the deal didn't go through...nobody got back to me but the vehicle is still listed..I gave up with this dealer.

The staff were extremely helpful. I would absolutely recommend Bertera to my friends.

I went there to test drive the car and had an appointment with Andrea and she was a perfect, helpful and very kind. I’m happy with my experience. The only thing is the wait was a little long but I kinda expect it when buying a car!