Concesionarios de Chrysler cercanos (Boulder City, NV)

By far the worst dealership I've ever dealt with! In short, expect that the advertised price you see is not the price at all. In my case, 2021 Jeep Rubicon listed for $37,679 (currently listed for even more @ $41,424), Chapman adds $1,995 for SWAT Tracking, $1,495 for Red Alert blinking brake light and also $1,495 for Chapman Cerified. They refused to remove these items when I was there to purchase, the sales manager ( dark haired lady) had better things to do than make a sale so, I moved on. Two days later, I get a call from my salesperson, Mariah. They removed $5,000 in ridiculous add ons and that another manager Jacob would call me. When Jacob called, he spent 1/2 hr acting like they were doing me a favor by selling the Jeep for the exact price advertised but without adding $5000 on top of that! I declined and he asked me to leave a better review. Jacob neglected to hang up phone and I had to listen to his sales associate attempting to make fun of me??? Lame, unprofessional...

I talkd to Cliff, he was telling me things non stop for 10 mins. When i tried to say 2 lines, he interrupted gesturing time out time out for 5 times continuosly. So basically we dont have any say in the car we trying to buy. we just have to listen what Cliff the manager has to say. I really liked the car and wanted to buy, but i have to find another dealer now.

Process started off well, Sunday car confirmed still available with a viewing booked Monday. Monday came around car viewed and agreed on purchase, we were unable to purchase the car though until it had its inspection the next day. Tuesday and sms text received at lunchtime confirming car was going into inspection and a follow up for purchasing would be sent afterwards... And that's where the communication stopped. With no response on Wednesday we chased up the dealership asking for an update, we were told that they would speak to the garage to see how the vehicle was doing. An email came through from Car Guru and hour later stating the car has infact been sold. We then rang the dealership again who said some one came in an just bought it straight out of the garage. They then said though we had dodged a bullet as the battery life on the EV was not good at all. Poor comms, and zero respect for the consumer especially those of us who are in the military.

Highly recommend buying from another dealership. There, you're just a number... Nothing but bad experience after another. Make sure you double check what is put on paper. Had to make several corrections. Please, take your time and read, everything.

Emily the person I initially spoke to started off polite. As conversations went on, she became pushy and responses were rude and inconsiderate. I previously purchased a car from this dealer back in 2020 with 7k customer service has gone down hill. As a returning customer you would think the conversations would be more respectful but that was not the case. During negotiations, as I spoke to Emily and sales Randy, they seen I placed a down payment back in 2020 and pushed for me to make another down payment when during initial conversation with Emily a down payment was maybe an option but nothing confirmed. Then when decision was made not to put a down payment Emily became rude and unprofessional with her responses. When I did speak with Randy over the phone it seemed as of things were going well, but when explaining the car I was looking at had a history of electrical issues per my experience and no warranty was offered or mentioned negotiations stalled and unfortunately ended.

The process went smooth and easy. I appreciate Nicki, Kevin and Charlene's help.