Concesionarios de Cadillac cercanos (Tracy, CA)

It was a great encounter. Will recommend them

We had a very disappointing experience with this dealership. We were in the process of purchasing a truck and had already spent time working with the staff, discussing the details, and moving forward with the purchase. We were under the clear impression that the vehicle was being held for us while we finalized everything. We had the loan approved and just needed to come in and sign the paperwork. However, without any warning or communication, the dealership sold the car to someone else. No phone call, no update—nothing. After investing our time and making plans around this purchase, it was extremely frustrating and unprofessional to find out the vehicle was simply sold out from under us. We had spent several hours there the previous day. We already completed the credit check and the bank had approved our loan through them. We were just waiting to find out when they wanted us to come in to sign the loan papers. Good customer service includes clear communication and honoring commitment

It was a pleasure to do business with them. We will be back there to buy our next and would recommend them to our friends and family

Unfortunately I did not purchase the car they had on the lot and went with another dealer and trim. I thank them for their time and responsiveness at returning my email inquiries.

I thought they did fairly well. A little slow to provide info they said they would.