Concesionarios de Buick cercanos (Oakley, CA)

Luis was great to work with and the trade in and buying of new was seamless

Before I went to the dealership,I know exactly what I want just needed to see in person the condition of the car,i found minor dents and tested to drove around the block,so I decided to purchased it right away.Phil helped through the process,his straight forward,nice,and pleasant to talk too. The only thing that surprised me is how the financing went. they added two to sale protections one is for the car and the other is the life of loan which they included without telling me me first,when I asked what is it for that when Phil manage to explain.it supposedly to be voluntarily .it’s better to ask the buyer first before they can add something on the loan. Good intentions ,but fail to explain it first.

doing their job-OK

They were very helpful and was able to provide the car I wanted. It was a great purchase thank you.

Communication was very strong

Phill Kaplan, was phenomenal. I appreciate his hard work. I highly recommend them.

they wanted to sell the vehicle worse than serving the customer. They delivered the vehicle to my house at night unexpectedly, without a second key (one owner truck) absolutely no paperwork, I never received a copy of what I signed,, then the damage listed on the carfax was never repaired. I have bought over 50 vehicles mostly new and used but i must say although these sales people/ management were very nice, how they treat their customers is another story. Its like buying spoiled food from a restaurant and when you go back the door is closed, to this day i never received any registration from dmv.

My experience was excellent. Justin Dorfman was super nice ,and knowledgeable . I would definitely recommend. Thanks Justin ❤️

We had a very disappointing experience with this dealership. We were in the process of purchasing a truck and had already spent time working with the staff, discussing the details, and moving forward with the purchase. We were under the clear impression that the vehicle was being held for us while we finalized everything. We had the loan approved and just needed to come in and sign the paperwork. However, without any warning or communication, the dealership sold the car to someone else. No phone call, no update—nothing. After investing our time and making plans around this purchase, it was extremely frustrating and unprofessional to find out the vehicle was simply sold out from under us. We had spent several hours there the previous day. We already completed the credit check and the bank had approved our loan through them. We were just waiting to find out when they wanted us to come in to sign the loan papers. Good customer service includes clear communication and honoring commitment

I had 1 response to my multiple requests which was to wait for a representative to reach out which they didn’t. So I was not able to speak to a sales representative and no one reached out after I asked many times. I would still like to buy the vehicle as I know they still have it but the response time and the neglect to my inquiries is just unprofessional. I wouldn’t recommend this dealer for anyone trying to make an honest purchase.