Concesionarios de BMW cercanos (Mission Hills, CA)

This dealership has no credibility. They lured us in with low prices. Any standard bank calculator for $25,644 at a 12.99% APR for 60 months outputs a monthly payment of $583, not $653. That's a difference of $70 a month, which adds up to over $4,200 in unexplained costs over the loan term. To be honest, I already felt that a 12.99% interest rate was extremely high and was hesitant about moving forward. Now they're charging me an extra $4,200 on top of that high rate. They tried to charge me an extra $4,200 without informing me, and when I discovered it, they not only wouldn't tell me what the fee was for, but also said my interest rate calculation was wrong. I'm not stupid; I just don't speak English well. I strongly advise against buying any vehicle from this dealership!

Very friendly. We didn't come to a final deal but it was more of a "lease" vs purchase issue, not a pricing issue.

Still actively engaging with sales representative for this vehicle.

My buying experience at Pacific BMW was amazing because my sales rep Sogol was amazing.

Will be buying a car here in the future from Vy…

The whole dealership was pretty helpful, especially Kevin Woods, he took real good care of me and my friends and helped me finalise my purchase by providing best technical information about the packages and extras. He was very articulate, polite and tbh won my business the same day by his sheer transparency about the vehicle. I truly appreciate their time and really enjoyed making my purchase at Rusnak.

Fast response and exceptional customer service

After waiting over a month for a resolution, I’m sharing my experience with BMW of Downtown LA. What should have been an exciting purchase turned into one of the most frustrating dealership experiences I’ve had. When I received the vehicle, it was still dirty, the keys for the cross bars were missing, and there was coolant spilled throughout the engine bay. Within days, the actuator failed as well. I was also notified of a clerical error with my loan paperwork and had to complete the signing process a second time due to a mistake that wasn’t mine. Over the following month, I reached out repeatedly for help and spoke with Aaron, Scott, Michael in finance, Eric Serrano, Devon, and BMW chat advisor Brandon K. Most calls ended with full voicemail boxes or no response at all. The actuator issue remains unresolved, and I now have to take the vehicle to Subaru and potentially spend my own money addressing problems that should have been handled from the start. I expected far better service

Impressive

Queried on the availability of a car twice and never responded. Car was sold about a week AFTER I first inquired to which they never responded.