Concesionarios de BMW cercanos (Los Angeles, CA)

After waiting over a month for a resolution, I’m sharing my experience with BMW of Downtown LA. What should have been an exciting purchase turned into one of the most frustrating dealership experiences I’ve had. When I received the vehicle, it was still dirty, the keys for the cross bars were missing, and there was coolant spilled throughout the engine bay. Within days, the actuator failed as well. I was also notified of a clerical error with my loan paperwork and had to complete the signing process a second time due to a mistake that wasn’t mine. Over the following month, I reached out repeatedly for help and spoke with Aaron, Scott, Michael in finance, Eric Serrano, Devon, and BMW chat advisor Brandon K. Most calls ended with full voicemail boxes or no response at all. The actuator issue remains unresolved, and I now have to take the vehicle to Subaru and potentially spend my own money addressing problems that should have been handled from the start. I expected far better service

Will be buying a car here in the future from Vy…

My buying experience at Pacific BMW was amazing because my sales rep Sogol was amazing.

Fast response and exceptional customer service

Very friendly. We didn't come to a final deal but it was more of a "lease" vs purchase issue, not a pricing issue.

Sales manager and sales man were very friendly to work With

Dealership for locals, do not bother if you are out of state. Shipping charge ridiculous, they want to force a credit ap even if you’re a cash buyer, that should not be required. Each fletcher jones dealership makes their own rules it seems, one dealership might be completely out state friendly the next not so much! They take excellent videos of their cars. Pretty responsive to email, middle of the road experience won’t contact them again

This dealership has no credibility. They lured us in with low prices. Any standard bank calculator for $25,644 at a 12.99% APR for 60 months outputs a monthly payment of $583, not $653. That's a difference of $70 a month, which adds up to over $4,200 in unexplained costs over the loan term. To be honest, I already felt that a 12.99% interest rate was extremely high and was hesitant about moving forward. Now they're charging me an extra $4,200 on top of that high rate. They tried to charge me an extra $4,200 without informing me, and when I discovered it, they not only wouldn't tell me what the fee was for, but also said my interest rate calculation was wrong. I'm not stupid; I just don't speak English well. I strongly advise against buying any vehicle from this dealership!

Sara was incredible. She was super responsive and made the buying process simple and clear. Zero surprises.

Queried on the availability of a car twice and never responded. Car was sold about a week AFTER I first inquired to which they never responded.