Concesionarios de Acura cercanos (Oxnard, CA)

Overall the experience was good. Could’ve been much better. I almost walked out on making the deal. The GM told me that all the preparation work I did in advance using online tools, i.e, Car Gurus, CARFAX, & Capital One for the deal were pointless. In fact, the deal online did not match the deal I made. Salesman & Finance guys were fabulous. Just the deal process wasn’t up to par. But, maybe my expectations were too far ahead of the game.

Great experience

I have purchased a car from this dealer in the past and that was a great experience. This time terrible experience. They said the car was available, it wasn’t. They then sent me photos of 3 different cars that I was not interested in purchasing. I felt like it was bait and switch. The last communication was an email yesterday saying that a representative would call me which was the same message i received 3 days ago. I am still waiting for that call.

Terrible follow through. Despite setting up multiple times to talk, I never got a call and had to chase down the sales person and or sales manager. Sales person could not or would not answer a simple question about if a car was actually a CPO vehicle, even though the site said it was (it wasn't). I felt very disrespected throughout the process and that my time was not valuable.