Van Horn Auto Group

3008 Eastern Ave
Plymouth, WI 53073

Mapa e indicaciones

Ventas: (920) 280-1964

Servicio: (920) 253-2137

Hoy 9:00 A M - 5:00 P M (Cerrado ahora)
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https://static.cargurus.com/images/forsale/2019/12/26/16/13/2017_chevrolet_colorado-pic-2240234934823464604-152x114.jpeg

2017 Chevrolet Colorado Z71 Crew Cab 4WD Used Cars in Plymouth, WI 53073

Gran descuento
$3,877 POR DEBAJO
VIM de CarGurus de $31,375

Precio: $27,498

Millaje: 24,125

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 38 días Usados certificados: No Transmisión: 6 velocidades Automática Color: Cajun Red Tintcoat Descripción: 2017 Chevrolet Colorado Z71 Crew Cab 4WD usados en venta - $27,498, 24,125 millas con Bluetooth, Cámara de Retroceso, Encendido Remoto
https://static.cargurus.com/images/forsale/2019/11/15/20/36/2018_jeep_compass-pic-6515981865212640621-152x114.jpeg

2018 Jeep Compass Trailhawk 4WD Used Cars in Plymouth, WI 53073

Gran descuento
$2,660 POR DEBAJO
VIM de CarGurus de $24,559

Precio: $21,899

Millaje: 3,833

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 40 días Usados certificados: No Transmisión: 9 velocidades Automática Color: Granite Crystal Metallic Clearcoat Descripción: 2018 Jeep Compass Trailhawk 4WD usados en venta - $21,899, 3,833 millas con Bluetooth, Asientos de cuero, Cámara de Retroceso, Encendido Remoto, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/12/05/21/54/2016_dodge_charger-pic-6514916280738893922-152x114.jpeg

2016 Dodge Charger R/T Scat Pack RWD Used Cars in Plymouth, WI 53073

Gran descuento
$4,407 POR DEBAJO
VIM de CarGurus de $33,907

Precio: $29,500

Millaje: 20,756

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 27 días Usados certificados:Transmisión: 8 velocidades Automática Color: Pitch Black Clearcoat Descripción: 2016 Dodge Charger R/T Scat Pack RWD usados en venta - $29,500, 20,756 millas con Bluetooth, Cámara de Retroceso, Escotilla, Encendido Remoto, Sist. de navegación, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2020/01/10/20/09/2018_chrysler_300-pic-578965511491966771-152x114.jpeg

2018 Chrysler 300 S RWD Used Cars in Plymouth, WI 53073

Gran descuento
$3,585 POR DEBAJO
VIM de CarGurus de $23,585

Precio: $20,000

Millaje: 15,997

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 50 días Usados certificados: No Transmisión: 8 velocidades Automática Color: Ceramic Gray Clearcoat Descripción: 2018 Chrysler 300 S RWD usados en venta - $20,000, 15,997 millas con Bluetooth, Asientos de cuero, Cámara de Retroceso, Encendido Remoto, Sist. de navegación, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/11/20/20/58/2018_chevrolet_equinox-pic-4205589506339156066-152x114.jpeg

2018 Chevrolet Equinox 1.5T Premier FWD Used Cars in Plymouth, WI 53073

Gran descuento
$3,151 POR DEBAJO
VIM de CarGurus de $19,470

Precio: $16,319

Millaje: 54,875

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 30 días Usados certificados: No Transmisión: 6 velocidades Automática marcha alta Color: Nightfall Gray Metallic Descripción: 2018 Chevrolet Equinox 1.5T Premier FWD usados en venta - $16,319, 54,875 millas con Bluetooth, Cámara de Retroceso, Rines de Aluminio, Paquete Preferido
https://static.cargurus.com/images/forsale/2019/12/26/16/13/2019_cadillac_xt4-pic-961896335391953694-152x114.jpeg

2019 Cadillac XT4 Premium Luxury FWD Used Cars in Plymouth, WI 53073

Gran descuento
$6,222 POR DEBAJO
VIM de CarGurus de $39,711

Precio: $33,489

Millaje: 939

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 62 días Usados certificados: No Transmisión: 9 velocidades Automática Color: Shadow Metallic Descripción: 2019 Cadillac XT4 Premium Luxury FWD usados en venta - $33,489, 939 millas con Asientos de cuero, Escotilla, Sist. de navegación, Paquete Preferido, Bluetooth, Cámara de Retroceso, Rines de Aluminio, Encendido Remoto, Paquete Comodidad, Paquete Climático, Paquete de Conveniencia
https://static.cargurus.com/images/forsale/2020/01/17/19/44/2017_ram_1500-pic-7160770598867368479-152x114.jpeg

2017 RAM 1500 Express Quad Cab 4WD Used Cars in Plymouth, WI 53073

Gran descuento
$3,017 POR DEBAJO
VIM de CarGurus de $25,367

Precio: $22,350

Millaje: 29,353

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 33 días Usados certificados: No Transmisión: 8 velocidades Automática Color: Granite Crystal Metallic Clearcoat Descripción: 2017 RAM 1500 Express Quad Cab 4WD usados en venta - $22,350, 29,353 millas con Bluetooth, Cámara de Retroceso, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/09/19/09/25/2016_ram_1500-pic-7666565818993860623-152x114.jpeg

2017 RAM 1500 Express Quad Cab 4WD Used Cars in Plymouth, WI 53073

Gran descuento
$2,800 POR DEBAJO
VIM de CarGurus de $24,821

Precio: $22,021

Millaje: 36,453

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 33 días Usados certificados: No Transmisión: 8 velocidades Automática Color: Delmonico Red Pearlcoat Descripción: 2017 RAM 1500 Express Quad Cab 4WD usados en venta - $22,021, 36,453 millas con Bluetooth, Cámara de Retroceso, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/11/18/16/19/2018_chevrolet_equinox-pic-93190791018988948-152x114.jpeg

2018 Chevrolet Equinox 1.5T LT AWD Used Cars in Plymouth, WI 53073

Gran descuento
$2,946 POR DEBAJO
VIM de CarGurus de $22,892

Precio: $19,946

Millaje: 5,367

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 29 días Usados certificados: No Transmisión: 6 velocidades Automática marcha alta Color: Pepperdust Metallic Descripción: 2018 Chevrolet Equinox 1.5T LT AWD usados en venta - $19,946, 5,367 millas con Paquete Driver Confidence, Paquete Preferido, Bluetooth, Cámara de Retroceso, Rines de Aluminio, Encendido Remoto, Paquete de Conveniencia
https://static.cargurus.com/images/forsale/2019/12/05/18/00/2018_dodge_durango-pic-8600103403100372972-152x114.jpeg

2018 Dodge Durango R/T AWD Used Cars in Plymouth, WI 53073

Gran descuento
$3,512 POR DEBAJO
VIM de CarGurus de $37,512

Precio: $34,000

Millaje: 21,857

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 29 días Usados certificados: No Transmisión: 8 velocidades Automática Color: Octane Red Pearlcoat Descripción: 2018 Dodge Durango R/T AWD usados en venta - $34,000, 21,857 millas con Bluetooth, Cámara de Retroceso, Escotilla, Encendido Remoto, Sist. de navegación, Velocidad automática adaptable
https://static.cargurus.com/images/forsale/2020/01/14/19/22/2019_chevrolet_impala-pic-4449011617745569521-152x114.jpeg

2019 Chevrolet Impala Premier FWD Used Cars in Plymouth, WI 53073

Gran descuento
$2,981 POR DEBAJO
VIM de CarGurus de $23,975

Precio: $20,994

Millaje: 27,974

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 34 días Usados certificados: No Transmisión: 6 velocidades Automática marcha alta Color: Silver Ice Metallic Descripción: 2019 Chevrolet Impala Premier FWD usados en venta - $20,994, 27,974 millas con Cámara de Retroceso, Escotilla, Encendido Remoto, Sist. de navegación
https://static.cargurus.com/images/forsale/2019/12/11/15/47/2018_jeep_grand_cherokee-pic-1743460865563328921-152x114.jpeg

2018 Jeep Grand Cherokee Summit 4WD Used Cars in Plymouth, WI 53073

Gran descuento
$3,650 POR DEBAJO
VIM de CarGurus de $41,246

Precio: $37,596

Millaje: 7,951

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 52 días Usados certificados: No Transmisión: 8 velocidades Automática Color: Ivory 3-coat Descripción: 2018 Jeep Grand Cherokee Summit 4WD usados en venta - $37,596, 7,951 millas con Asientos de cuero, Escotilla, Sist. de navegación, Velocidad automática adaptable, Bluetooth, Cámara de Retroceso, Encendido Remoto, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/11/29/20/07/2017_dodge_charger-pic-984738503004506671-152x114.jpeg

2017 Dodge Charger R/T Scat Pack RWD Used Cars in Plymouth, WI 53073

Gran descuento
$2,799 POR DEBAJO
VIM de CarGurus de $33,799

Precio: $31,000

Millaje: 28,024

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 42 días Usados certificados:Transmisión: 8 velocidades Automática Color: Yellow Jacket Clearcoat Descripción: 2017 Dodge Charger R/T Scat Pack RWD usados en venta - $31,000, 28,024 millas con Bluetooth, Asientos de cuero, Cámara de Retroceso, Encendido Remoto, Sist. de navegación, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2019/12/16/20/27/2018_ram_1500-pic-1049994452579057569-152x114.jpeg

2018 RAM 1500 Express Crew Cab 4WD Used Cars in Plymouth, WI 53073

Gran descuento
$3,912 POR DEBAJO
VIM de CarGurus de $29,482

Precio: $25,570

Millaje: 10,786

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 49 días Usados certificados: No Transmisión: 8 velocidades Automática Color: Flame Red Clearcoat Descripción: 2018 RAM 1500 Express Crew Cab 4WD usados en venta - $25,570, 10,786 millas con Paquete valor, Bluetooth, Cámara de Retroceso, Paquete de Orden Rápida
https://static.cargurus.com/images/forsale/2020/01/06/17/08/2019_chevrolet_impala-pic-5882130474144066554-152x114.jpeg

2019 Chevrolet Impala Premier FWD Used Cars in Plymouth, WI 53073

Gran descuento
$2,774 POR DEBAJO
VIM de CarGurus de $23,767

Precio: $20,993

Millaje: 29,656

Ubicación: Plymouth, WI 53073

Tiempo promedio en el mercado: 34 días Usados certificados: No Transmisión: 6 velocidades Automática marcha alta Color: Black Descripción: 2019 Chevrolet Impala Premier FWD usados en venta - $20,993, 29,656 millas con Cámara de Retroceso, Escotilla, Encendido Remoto, Sist. de navegación
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Todas las evaluaciones son de visitas verificadas al concesionario. – Más información
11 ene. 2020
Gary  Rau
I am appreciative of the treatment I received at VanHorn. They were professional and accommodating. My Private car sale fell through. I would recommend Van Horn highly
Respuesta del concesionario actual:
Gary, thank you for the 5-star review! We are proud to know that our team provided the professional and accommodating service we pride ourselves on at Van Horn Chevrolet of Plymouth. We hope to see you again sometime!
6 ene. 2020
Bilacher7
Perfect
Respuesta del concesionario actual:
Thank you for the 5-star review! We are grateful to have you as a customer here at Van Horn Chevrolet of Plymouth.
2 ene. 2020
GuruH7Q87
Pat Greene was the ULTIMATE IM SUPER HAPPY to have had his help they worked relentlessly to make sure I got the car i wanted
Respuesta del concesionario actual:
The right vehicle at the right price is always our goal. Thank you for taking the time to leave a review of your experience at Van Horn Chevrolet of Plymouth.
29 dic. 2019
It was great! Couldn't be happier!
Respuesta del concesionario actual:
We can't ask for better feedback than this, Stephanie! Thank you for shopping with us at Van Horn Chevrolet of Plymouth.
24 dic. 2019
Fair dealing, friendly and professional. A very respectable dealership!
Respuesta del concesionario actual:
Thomas, thank you for the five stars! We are pleased to hear that we lived up to our friendly and professional standard at Van Horn Chevrolet of Plymouth. We hope to see you again!
22 dic. 2019
Never did anything with this dealer, but they just keep bothering me. Multiple calls a day!! I even said into the phone, stop calling me!!!! Never even slowed them down. Hate it when dealers do that. IF I WANT TO TALK TO YOU I WILL CALL YOU!! LEAVE ME ALONE!!!
Respuesta del concesionario actual:
Shannon, I'm sorry to see your feedback here. We'd like to make sure this doesn't continue but would need more information in order to resolve this. Would you consider reaching me directly so that I can help? Thank you, Zach Norman - Customer Service Manager - znorman@vhcars.com - 920-893-6361
9 dic. 2019
A Ferden
Very helpful
Respuesta del concesionario actual:
Adam, we appreciate the stellar review!
9 dic. 2019
The staff at Van Horn were great to work with. They were responsive to my questions And very helpful. Not aggressive.
Respuesta del concesionario actual:
Thank you for reviewing Van Horn Chevrolet of Plymouth! It was so kind for you to share your experience, Greg. We hope to see you again!
30 nov. 2019
Very helpful in having it ready the vehicle ready in a timely fashion. Van Horn was able to deliver the vehicle to me, so ai didn't need to go back to the dealership from Green Bay.
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for the review, Gary! Providing our customers with helpful and timely service is always our goal here at Van Horn Chevrolet of Plymouth, and we couldn't be happier to hear that we succeeded. Enjoy your vehicle!
28 nov. 2019
armory sgt
Excellent professionalism and integrity from Seller
Respuesta del concesionario actual:
Mike, we're honored to receive this feedback. Thank you from everyone here at Van Horn Chevrolet of Plymouth for your compliments and for your business.
24 nov. 2019
They communicated really fast!
Respuesta del concesionario actual:
Hi Bob and thank you for the great feedback. It was our pleasure to work with you. Thank you from everyone here at Van Horn Chevrolet of Plymouth.
8 nov. 2019
GuruNHSH3
Very helpful
6 nov. 2019
Good follow-up.
29 oct. 2019
Very good people to work with! I a no nonsense type of guy so I said give your best price and they did. I bought it.
16 oct. 2019
GuruYSM5P
Very pleased
14 oct. 2019
Very helpful and accommodating. I knew what I wanted and what I was comfortable paying and they met those expectations. Van Horn
19 sep. 2019
Straight forward.
8 sep. 2019
They contacted me quite quickly the car was clean and ready for a test drive they were, accommodating for the for my needs and I would definitely recommend them to others to purchase a vehicle from them
4 sep. 2019
Handgraafre
Great to work with. No gimmicks, none of the bait and switch stuff that you get from other dealers. No haggle pricing which is nice. They are responsive and really do value customer satisfaction!
3 sep. 2019
I was warned also about this dealership by a friend. And I read all the online comments. I should have known better. Had an appointment set up for three days in advance due to the long drive. Called about the car the day before going to see it and all of a sudden it was sold the day before. I think that they just sent this truck out to my email to lure us in. I checked on their website and it wasn't there, but when I called days before they said it was still there. Told him that we weren't coming to look at anything else. Don't think anyone really seems to care.
2 persona/s le/s resultó útil este Evaluación.
2 sep. 2019
Guru1TJNL
Very helpful wonderful experience
29 ago. 2019
MPV_9292889
After my inquiry into a specific car at Van Horn a representative got back to me quickly. I had an initial question on the car and the used car manager responded quickly with documentation to answer my question. The car did sell within 24 hours of my contact however. My search continues.
21 ago. 2019
GuruZRGCB
They were extremely responsive in getting back to me & answering all of my questions. I didn't end up purchasing the vehicle that I inquired about, but wouldn't think twice about buying a vehicle from Austin in the near future.
17 ago. 2019
mainstraBe
Quick reply and sent me a few samples
5 ago. 2019
GuruHK6DH
Very helpful
29 jul. 2019
Quick response and follow up
28 jul. 2019
Helpful in every way, This is still my first choice
10 jul. 2019
If I could give zero stars I would. Communication leading up to the visit was excellent. We received an appointment and a “what to expect from your visit” video. The morning of the visit, we received a text with a short video of the vehicle. When we arrived, no one was available and the sales person we had an appointment with was “too busy” to see us. The vehicle was dirty and when we got in to start the test drive, it was out of gas. A “stand in” sales person drove us to the gas station and then asked that we drop him off because he had an appointment coming. We brought the car back and waited for someone to take the keys and help us. And waited, and waited. We eventually just left. We drove over an hour for the appointment. Extremely disappointing service. No need to waste your time with this dealership.
2 persona/s le/s resultó útil este Evaluación.
9 jul. 2019
Excellent experience & purchased the van
9 jul. 2019
Worse experience I’ve had at a dealer yet.vehicle I drove was unsafe and they do not honor a fair deal.company does not honor blue book value offered 4000 below. Not timely on appointment left waiting in lounge 15 minutes while they were at lunch. Vehicle tested was not ready for testing believe water pump was seized up and belt came off while turning corner lost all power to steering and brakes could have been bad if traffic was coming. Was put on hold and asked if they could call me back when I was stranded with vehicle
1 persona/s le/s resultó útil este Evaluación.
3 jul. 2019
Bought a Ram 1500 Laramie Sport. Had to dive the vehicle to me because it was at a different location. Vehicle arrived missing the pano sunroof the sales rep insisted was on it. Claimed they would try and make it right, but really didn’t. Offered trucks that wouldn’t fit in my garage, unwanted colors and features I didn’t want. Pre-sale and during sale was fine. Post-sale is as a disaster. Disappointed with experience with this dealer b
1 persona/s le/s resultó útil este Evaluación.
25 jun. 2019
GuruSVG39
great dealer to work with
19 jun. 2019
Good job
17 jun. 2019
Great dealer, very easy communication
8 jun. 2019
billdowling1
Excellent experience. Braydn is great to work with.
6 jun. 2019
Samuel Reid
Great customer service answer all of my questions concerning the vehicle..
4 jun. 2019
I live in Central Missouri and bought my 2018 Chevrolet Traverse Premier, with 6,500 miles, from Van Horn Chevrolet of Plymouth, WI. This was my 1st interstate purchase of a vehicle they made it pain-free and smooth. They picked me up at the Milwaukee Airport (MKE) and shuttled me back to the dealership. We did some paperwork, and I was on my way back to MO. After putting close to 1,000 miles on it I can say I love driving it, it handles well and gets great gas mileage (even with my lead foot and Chicago traffic I got 22.2 MPG over 600 miles). It has all the option available on the Premier, even though it's a mid-size SUV, it has the feel of a larger SUV (lots of interior space), and the interior design along with technical updates lessen driver fatigue over long distances. At just over 41.5K I got a good deal. My only complaint is trivial, It would have been nice to leave with a full tank of gas rather than between three quarters half a tank. Well worth the flight up and drive home.
28 may. 2019
Mark was very prompt and professional and got me the info I needed.
15 may. 2019
Great people. Great pricing. No big pressure. Everything went well. Just wish there could be a way to shorten buying experience.
1 persona/s le/s resultó útil este Evaluación.
2 abr. 2019
The sales team contacted me right away and gve me the info I was inquiring about.
2 persona/s le/s resultó útil este Evaluación.
30 mar. 2019
The Salesman was very knowledgable, helpful and friendly. There was not any pressure to buy. It was a very good experience.
2 persona/s le/s resultó útil este Evaluación.
24 mar. 2019
Very responsive. Wouldn’t give me the truck for free though.
1 persona/s le/s resultó útil este Evaluación.
23 mar. 2019
I would recommend them to anyone.
2 persona/s le/s resultó útil este Evaluación.
12 mar. 2019
Very friendly very easy to deal with. Helped me get into the truck I was looking for. Great people and a great experience
1 persona/s le/s resultó útil este Evaluación.
11 mar. 2019
GuruCRC1B
Was going to buy vehicle. Staff really helpful but didnt have insurance funds
2 mar. 2019
SunBot
Did Not get full explanation on everything, but they were prompt.
1 persona/s le/s resultó útil este Evaluación.
20 feb. 2019
Kevin Brown
12 feb. 2019
The vehicle I wanted sold, but they were helpful in guiding me to an alternate vehicle.
1 persona/s le/s resultó útil este Evaluación.
11 feb. 2019
Chase  Camacho
I ask for a few items & if they had them, for example As anyone read my email? automation is good only when you know the details & read the buyers email. 1. Do you have the window sticker ? 2. If not can I see the build sheet? 3. Does it have any service records from the previous owner? 4. Do you have the Factory books? 5. Does it have color coordinated color of keys? Please also send me a link with to the car, once you have the above information. They just wasted my time, with few emails, saying yes they have it, but never sent it & just kept asking if I am ready to buy the car. No follow up phone calls, on a $100,000 car. Thank You for the no help Jean.
4 persona/s le/s resultó útil este Evaluación.
11 feb. 2019
The visit to Van Horn was a waste of time. With the Durango on the lot for over 200 days so I thought that Van Horn would like to make a deal to sell me the Durango I was interested in but the salesman had no intention of reducing his price for the Dodge Durango. He was going to take my present vehicle in trade for free and put the vehicle up for auction, and keep the profits.The only discount the salesman offered was $1000.00 if I financed the Durango through Van Horn. The Dealer doesn't rate even one star but I'm a optimist that they may get better in the future.
4 persona/s le/s resultó útil este Evaluación.
28 ene. 2019
Very helpful and attentive
1 persona/s le/s resultó útil este Evaluación.
5 ene. 2019
Very helpful; spoke directly with management; professional customer service and quick response
1 persona/s le/s resultó útil este Evaluación.
5 ene. 2019
ADJ0323
Responded very quickly and my sales person and manager were very nice. Looking forward to do more business with them.
2 persona/s le/s resultó útil este Evaluación.
3 ene. 2019
Nice guy
24 dic. 2018
We didn’t buy but visit was good.
22 dic. 2018
Responded to me promptly. Good Customer Service!
21 dic. 2018
GuruBDM69
Dealer responded very quickly
21 dic. 2018
Dealing with Van Horn was great. They contacted me right away and were available to answer any and all questions.
7 dic. 2018
Everything was fine but it was delivered dirty!! Still 5 stars! That means all other aspects of the deal were awesome!!! Especially Kellyn!!!
7 dic. 2018
responded the next business day and was very nice even though I told her I had found another, I liked the fact that she even did a follow up call to see if I was satisfied with my other purchase
3 dic. 2018
Best experience that I have had buying a vehicle. There were no surprises, every detail was just as they said. My first contact was within hours.
23 nov. 2018
Great response to my questions. Visited dealership and made the deal. Anthony was excellent to work with.
23 nov. 2018
GuruXPXH9
Nice people. Good selections
12 nov. 2018
Prompt follow up with phone calls, email; thank you.
12 nov. 2018
Very honest and helpful
8 nov. 2018
GuruXNZHQ
Didn't lower price when haggling.till week later when it was too late baught another challenger.from different dealership.
1 persona/s le/s resultó útil este Evaluación.
8 nov. 2018
Was scheduled to look at it on Saturday, when we got there, the vehicle wasn’t there. It was at a private showing. So we asked about another one, that had the same features. That one wasn’t there either. So...let’s just say that we weren’t very happy.
2 persona/s le/s resultó útil este Evaluación.
31 oct. 2018
Van Horn was great to work with, they brought the 2 vans we were interested in from another one of their locations. One ended up being sold before we got there but they had other vans for us to look at and test drive. We ended up leasing a van through them, we didn't make it easy as we knew what we wanted our monthly payment to be but they made it happen. Thanks to Mark Sloan for all of his help, he was very knowledgeable about the Pacifica and made finding a vehicle easy.
1 persona/s le/s resultó útil este Evaluación.
22 oct. 2018
Markmedsur1
They responded but it had already sold. So I have no problems. They offered to find another one but I decided to go for another model.
1 persona/s le/s resultó útil este Evaluación.
18 oct. 2018
Bleecker
Very responsive and nice to work with
15 oct. 2018
very helpful with questions about equinox
14 oct. 2018
Replied to our email request very quickly was vey informative about the lemon report.
5 oct. 2018
GuruVW7JS
Dealership was welcoming, salesman was very helpful and professional.
27 sep. 2018
Elliot Nesheim
Good, fast.
26 sep. 2018
dancole21
Dealer contacted me right away to find the right vehicle for me. Quite unlike my hometown dealer in Muskegon.
25 sep. 2018
GuruTS3XR
Friendly sales team
24 sep. 2018
Vehicle was not available to view as it was taken in for inspection the afternoon I was to view it. Would not be available until later in the week. Second truck I was to look at was being used as a loaner and not available to view. Unacceptable since I scheduled a day to see both.
20 sep. 2018
They were great to deal with. I couldn't have asked for better service.
16 sep. 2018
GuruZZM4V
They were not very knowledgeable about Car details they had a take it or leave it attitude on negotiating sale they did NOT want to make a Deal on their their offerings such as warranty So I bought same car from another Dealer !
1 persona/s le/s resultó útil este Evaluación.
14 sep. 2018
12 sep. 2018
Over all okay. There was some confusion on the vehicle they sent me whether it was sold or not. But the lady (Diane I believe ) followed up very well and was helpful.
5 sep. 2018
Great follow up
31 ago. 2018
Smilinrob
They were disengenious about what was included in the vehicle. They did not disclose that a $400 power cord and second $300 key were not included in a $45000 deal. They then hid behind the excuse they only have ‘so much flexibility.’ I recommend that they are more clear about standard items not included in a sale, I don’t think the $700 was worth undermining their integrity over.
4 persona/s le/s resultó útil este Evaluación.
30 ago. 2018
Good customer service
26 ago. 2018
The team was very responsive to my questions and concerns. Unfortunately I did not purchase the car, however would have no problem recommend this dealership to others.
22 ago. 2018
Muskies25
I had a great experience working with Van Horn!
22 ago. 2018
Nancy Crawford
Very fast communication
17 ago. 2018
GuruVWCQX
The Experience Was A Good One As Car Purchasing Goes. Will (the salesman) Accomplished What I Requested Over The Phone In A Short Period Of Time Including Photos And Info That I Had Requested Prior To My Arrival. 140 Mile Trip 1 Way. No Pressure, No Hype. If You Have The Opportunity Select Him As Your Go To Guy. The Rest of The Transaction Flowed Well. I Was In And Out With A Full Tank And A 150 Mile No Question Return PolicyOf Fuel In About 3 Hours. In The End Good Dealership To Work With.
16 ago. 2018
flewien
very helpful
15 ago. 2018
I realized this dealership was a little too far away because I don't travel that way much. But they were great!
12 ago. 2018
Wonderful people work in Van Horn. Only a discount on the price is not given !!!
11 ago. 2018
Skipf16
Great experience, very professional, no surprises.
6 ago. 2018
nice folks
5 ago. 2018
Great place
3 ago. 2018
After emailing and calling with questions. Had to call again to talk w/salesperson. She turned us over to her husband, who wrote us off as non buyers and did not call back with the data we had requested. Went to their boss and let him know. He sent oddles of data stickers on units and kept in contact. Kept pushing that they deal and have service. Their idea of deal is see if there is a rebate out there. As one after another vehicle was sold, they magically kept finding others, just a little different than before. Was very close to purchase, when another dealer found a near perfect match and set up a test drive appointment, and we were going to purchase that one.
28 jul. 2018
GuruZHJYB
They contacted me promptly. No pressure to buy. Would've given them 5 stars but they didn't have info on the salvage title even though they claimed the work was done by the owner's friend.
25 jul. 2018
breadguy
Both my cars bluebook trade in value is around $9500 . These stingy people offered me $6000 . My cars look and smell new still . Under 50000 miles. No thanks I’ll keep looking elsewhere! Smh
4 persona/s le/s resultó útil este Evaluación.
24 jul. 2018
Prompt and professional
13 jul. 2018
Worked out all of the details with Kellyn using phone, email and text. Drove 300+ miles and picked up a beautiful 2016 Z51 2LT Corvette Convertible.
1 persona/s le/s resultó útil este Evaluación.
11 jul. 2018
This experience far exceeded my expectations. Knowledgeable helpful staff with absolutely none of the high pressure sales routine. Purchasing a vehicle out of state and across the country was daunting going into it but ending up being more than pleasant!
1 persona/s le/s resultó útil este Evaluación.
8 jul. 2018
Wanted to deal.Happy with price of car-not as happy with trade-in amount they gave me.But in the end a good deal.
1 persona/s le/s resultó útil este Evaluación.
28 jun. 2018
Christopher Struck
Very helpful answered all my questions
17 jun. 2018
Very prompt and honest.
16 jun. 2018
We had a great experience with them driving over 3hrs to get there and the process was good as well the managers were great to work with during the sale of the car.
1 persona/s le/s resultó útil este Evaluación.
15 jun. 2018
prompt and nice to deal with
15 jun. 2018
Very quick response
15 jun. 2018
Fordgirl951
I called the dealership to confirm they still had the truck, and they did. Truck and a great salesman were waiting for me. The truck was just as described on website. The truck and dealership were spotless. I have checked out vehicles at dealerships that were not clean and test drove a vehicle that was not either. Josh, our salesman was very accommodating. He brought over a couple other vehicles to test as well, because my husband is looking for a new vehicle. The transaction to buy the truck was smooth. We had an issue with an addition to the truck that was aftermarket, and Van Horn was quick to remedy the problem. Would recommend their dealership to anyone.
13 jun. 2018
Guru5MZKG
They knew their product and answered all my questions
11 jun. 2018
GuruW6HYW
As I have had several bad experiences with this family of car dealers! Never a good experience! When I asked a simple question, they put me on hold for over 20 minutes.... lousy response to a question on an advertised car that was for sale!
2 persona/s le/s resultó útil este Evaluación.
10 jun. 2018
Rhodea74
Great customer service helpful and friendly
2 jun. 2018
Weisport4
They made an appointment for us to see a vehicle, sold it and then didn't call us back to cancel so we drove quite a few miles for no reason. The salesperson was apologetic as he too was unaware it was sold the day prior. Better record keeping to alert folks when a car is sold would be nice.
7 persona/s le/s resultó útil este Evaluación.
31 may. 2018
Everything worked out fine time was exactly what they said Hey family bought the car and drove it home that day
0 persona/s le/s resultó útil este Evaluación.
28 may. 2018
Charles Smith
The dealer was quick to respond to me. The listing accurately described the conditions of the vehicle, but did not show curb rash on one of the rims. The car was not clean for the test-drive...the dealership is under construction. Staff was friendly and accommodating. Set us up on a test ride while the evaluated our van for trade. Overall impression: good dealer, comfortable, no pressure. I would recommend this dealer.
1 persona/s le/s resultó útil este Evaluación.
24 may. 2018
I bought a truck
1 persona/s le/s resultó útil este Evaluación.
23 may. 2018
Van Horn worked very hard to get me into this truck at a payment I could afford! I've got my dream truck because of them & with free oil changes for life on the diesel how could I go wrong! Thanks again for everything Van Horn!
1 persona/s le/s resultó útil este Evaluación.
12 may. 2018
11 may. 2018
Jonfucius
Very courteous and promptly respond to questions. Very good communication.
1 may. 2018
There response was to take one day to get back with me and it took five days. Also they did not get back with me on all the trucks I asked about. I will not go back.
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Jim - Thank you for taking a moment to leave feedback for our team. We apologize for any miscommunication about the trucks you were interested in. We would value the opportunity to speak with you and answer any questions. Please contact our internet department directly at your earliest convenience at (920)893-8888. - Van Horn CDJR Team
29 abr. 2018
Quick to respond, very professional
27 abr. 2018
CeeWill16
I didnt appreciate all of the run around, missed emails and unanswered questions. They are 2hrs away and didnt take into consideration what that alone means to me.
4 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for leaving feedback for our team. We regret that we could not reach an agreement on the vehicle you were interested in. Customer service is our top priority so please let us know if we can assist you any further in your automotive search.  
19 abr. 2018
Replied to my inquiry the next morning!!
16 abr. 2018
Great to work with very easy
12 abr. 2018
GuruY7HHN
I bought my truck from this dealer, very friendly and professional staff. I would go back and would recommend them to friends and family.
0 persona/s le/s resultó útil este Evaluación.
10 abr. 2018
GuruD69C9
Very helpful, polite and ready to answer any questions in timely manner. Recommended!
31 mar. 2018
Good place to get your car very good experience willing to work with you
26 mar. 2018
PBuzay
30
When I called about a specific truck they came right out and told me they had a potential buyer. The next day they called to tell me the truck was sold, I thank em for that. Search goes on
2 persona/s le/s resultó útil este Evaluación.
23 mar. 2018
Not very knowledgeable on the repairs they do to get a vehicle out the door.
4 persona/s le/s resultó útil este Evaluación.
23 mar. 2018
tzl
The dealer did contact me and gave me really good information about the car...the first time, but the overall experience was pretty much a waste of time. After speaking to them they jacked the price over $5000. The next day they called to talk about the car. When asked about the price change I was eventually told that they had a potential sale on the car so they bumped the price to discourage other potential CarGuru buyers from wasting their time....ummm...they just wasted my time! Just take the car offline if there’s a deal or list it as “Sale Pending”!
6 persona/s le/s resultó útil este Evaluación.
16 mar. 2018
Getting information from the dealer was like pulling teeth. I was shopping concurrently at other dealerships, and the lack of attention and responsiveness from Van Horn became glaring as soon as I engaged with other dealerships. I was not impressed and did not feel as if the dealership had interest in selling me a vehicle. I decided very quickly to take my business to another dealer that had the singular objective of serving my needs.
7 persona/s le/s resultó útil este Evaluación.
13 mar. 2018
Great , prompt communications, great people to deal with. I recommend everyone buy from Van Horn.
6 mar. 2018
Guru5J2CZ
will hopefully leave Van Horn with a vehicle Thursday 3/8/18
28 feb. 2018
Super pleasant conversation. The van was not the right fit unfortunately.
0 persona/s le/s resultó útil este Evaluación.
27 feb. 2018
Bought the truck!
0 persona/s le/s resultó útil este Evaluación.
26 feb. 2018
Excellent response, still looking.
24 feb. 2018
They were very pushy. Sending texts and calls for weeks.
5 persona/s le/s resultó útil este Evaluación.
24 feb. 2018
WardSchraeder
Nice response. Car just wasn’t what I wanted.
0 persona/s le/s resultó útil este Evaluación.
19 feb. 2018
I ended up not being able to make a deal because it's there to far away. I missed out on the deal. They were pushing me to buy. Thanks guys, for your time.
0 persona/s le/s resultó útil este Evaluación.
8 feb. 2018
Maximus2015
Very poor communication. Replaied once and no responses to farther messages
3 persona/s le/s resultó útil este Evaluación.
7 feb. 2018
no pressure approch, I will be doing business with them.
Leer 54 evaluaciones anteriores
14 sep. 2017
Not impressed, Drove to see the car for hour and a half and it wasn't at location, After I called to confirm it was there!
6 persona/s le/s resultó útil este Evaluación.
11 may. 2016
They inquired way too many financial companies causing my credit score to drop
3 persona/s le/s resultó útil este Evaluación.
23 abr. 2016
The dealer responded very quickly. Answered all my questions. I was inquiring about a 2015 Hellcat. Too bad we just couldn't put a deal together. The car was gone before I got around to making my decision, I just didn't know how good of a deal they had for me.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Dave -
Thank you for taking the time to post a review of your recent experience with our sales team. I'm glad to hear that we were able to part ways in a positive way even though we weren't able to do business in the end. Being a high volume sales dealer vehicles come and go from our lot quite quickly! We hope you will keep us in mind in the future during your automotive searches.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
20 abr. 2016
Responded promptly
Respuesta del concesionario actual:
Brian -
Thank you for taking a moment to leave a five star feedback rating on our dealership. With the busy lives that we all lead communication is one of the most important aspects of our sales process. I'm glad to hear that our team responded promptly to any and all questions you had throughout your purchase experience. Please let us know if we can answer any other questions for you!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
29 mar. 2016
Very disappointed! They sold the vehicle to another party one day before my appointment to test drive it. I live two hundred miles away.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Bob -
Thank you for leaving us feedback on your recent experience with our sales team. I definitely understand your frustration, however, the nature of this industry is that some vehicles tend to move quickly. We do have over 1,000 vehicles between all of our stores so chances are we currently have or will soon have another similar vehicle.  Please let us know if we can be of any assistance in your automotive search

Tina Tasche
Customer Relations Manager
Van Horn Automotive
26 mar. 2016
I was going to look at another car closer to my home. Van Horn followed up with me every couple of days to see if I was still interested in the car. They were friendly and polite.
Respuesta del concesionario actual:
Micah -
We love receiving feedback like yours! Communication is so key to the purchase process especially when you're driving in from a distance. I'm glad that everything went so smoothly from your first contact to driving off in your new vehicle. Thank you for your kind words and we hope to earn your business again someday!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
20 mar. 2016
Very professional and easy to deal with
Respuesta del concesionario actual:
Bob -
We appreciate you taking the time to leave a review about your recent experience with our sales team. It's wonderful to know that our consistent professionalism and friendliness has earned your trust in our business. Please don't hesitate to call or stop in should you have any additional questions.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
13 mar. 2016
I changed my mind on the van. I changed my mind because the van is based on a Peugeot can and they could not tell me what was wrong with it.
Respuesta del concesionario actual:
Kevin -
Thank you for taking a moment to leave us feedback. If you have any questions about your vehicle purchase please contact our sales management team at (920)893-6591 and they will be happy to clear up any concerns.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
6 mar. 2016
Excellent customer service!
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you so much for taking the time to review Joe Van Horn Chevrolet. We are so glad to hear that you had a great experience and we look forward to welcoming you back in the future. Please feel free to contact us at 800-236-1415 if you have any further questions. Thanks again!
28 feb. 2016
Truck was from Canada and been used and showed it
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Ken -
It is our goal to provide you with top notch customer service and customer care. I apologize if we have fallen short of that promise. Your comments will be taken into consideration in order to improve our processes going forward.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
13 feb. 2016
Very polite and responsive. Never bugged or pressured me. More dealers should follow their example.
Respuesta del concesionario actual:
Mike -
Thank you for your strong recommendation of our sales department! Our team takes pride in their fast, friendly and efficient customer service and I'm glad to hear that this was received during your visit. If there is anything more we can do for you please come back and see us anytime!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
1 feb. 2016
They have a vehicle listed for sale, that hasn't even arrived at their lot yet. They don't even know when it's going to arrive.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Brian -
Thank you for taking a moment to leave us feedback about your recent experience with our sales team. Your comments will be taken into consideration in order to improve our processes going forward.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
29 ene. 2016
Responded in a timely manner; very professional; No pressure.
20 ene. 2016
Not the best experience. Salesman didn't really know the specs of the vehicle and the whole staff lacked warmth and were not courteous. We never could make a deal They wanted a crazy high price for the "Luxcare" package. I had purchased a vehicle from them eight years ago and had a great experience. Because of that memory I thought I would try them again, not the best experience this time.
1 persona/s le/s resultó útil este Evaluación.
13 ene. 2016
Contacted me back on the car but no interest in working on the price,.
12 ene. 2016
They responded in a timely manner and answered all of my questions
Respuesta del concesionario actual:
Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is greatly appreciated! Please feel free to contact us if you have any questions or concerns at 800-236-1415. Thanks Again!
28 dic. 2015
Fairly good experience. They responded quickly, we talked 2-3 times. The last conversation was left that I'd go thru some figuring of numbers & he'd see if they could come to my figure-I told him to call me back in about 2 hours-however I never heard from him again.
1 persona/s le/s resultó útil este Evaluación.
14 dic. 2015
Called immediately, professional sales people, good follow up.
13 dic. 2015
They ARE NOT HONEST!! Buyer beware! I will NEVER, EVER buy a vehicle from there!! Look hard at the price...when the price is too good to be true, it's because it's a GM buyback, that they "fixed"....Don't waste your time! Go to Holiday!!!
5 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer service and customer care, and we apologize if we have fallen short of that promise. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. Again, thank you for the opportunity and taking the time
 Más ...
10 dic. 2015
Van not in stock
1 dic. 2015
A dealer that understands customer service. No other dealers came close to their service, very impressed.
14 nov. 2015
classicvan
210
Impeccable top professionalism and worked with every step of the way on my first online vehicle purchase. Made me feel totally confident!
7 nov. 2015
Wouldn't trust the quality of any vehicle on the lot. There was a note in the folder that the car was in an accident. They said auction houses do that to cover themselves. ????????? Old school, " I need to talk to my manager treatment. And when the salesman could close the deal he came out to put the heat on. NEVER going back.
7 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Hello Rob,
Thank you for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer service and customer care, and we apologize if we have fallen short of that promise. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. Thank you again for bringing this to our attention.

Joe Van Horn Chevrolet Team
31 oct. 2015
Awesome experience at Joe Van Horn! Professional, reasonably priced and great to work with. I will be going back to them in the future.
Respuesta del concesionario actual:
Hello Kim!
Thank you so much for taking the time to review Joe Van Horn Chevrolet! We are so glad that you enjoyed your experience here and we look forward to welcoming you back in the future! If you have any questions or concerns, please feel free to contact us at 800-236-1415. Thanks Again!
5 oct. 2015
Had to ask for another sales man! first one was awful! Didn't want to respect my wishes to be contacted by email.He also didn't want to find answers I was looking for. I am dealing with another,seems to be a little better!
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to review Joe Van Horn Chevrolet. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. We apologize for your experience with your first salesman and are glad things are moving in a more positive direction. We want to thank you for bringing this to our attention. So many businesses are not given the opportunity to correct the problem as it happens. Again, we want to apologize and thank you for the opportunity.

Joe Van Horn Chevy Team
12 sep. 2015
Quick response on inquiry altho didn't purchase from them
24 ago. 2015
low keyed no hard sale, didn`t buy a vehicle but when I due I will go to van horn
Respuesta del concesionario actual:
Thank you so much for taking the time to give us a 5 start review! We look forward to assisting you when you are ready, please let us know what we can do!

Thanks again!
28 jul. 2015
Fine not vehicle lookin for
Respuesta del concesionario actual:
Thank you for taking the time to give us a review!
10 jul. 2015
Very nice people over the phone, however, they are not willing to provide you with the Carfax report until you drive to their store - that is so wrong! I will do my research first, no Carfax, no test drive.
3 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Hello Lisa, I apologize for the inconvenience, but not providing the vehicle’s Carfax until you visit the dealership is our dealership’s policy. It is our goal to provide you with top notch customer service and customer care. We value feedback from our customers whether it is positive or negative to grow as a dealership. We thank you for taking the time to leave a review.  If you have any questions, please feel free to contact us at 800-236-1415. Thanks again Lisa!
29 jun. 2015
Got back to me right away and answered all of my questions about the vehicle.
Respuesta del concesionario actual:
Hello Trudi. Thank you for taking the time to post a review of your recent visit. We value feedback from our customers and look forward to serving you again soon. Thanks again!
27 jun. 2015
wolljason
DO NOT PURCHASE FROM THIS DEALERSHIP. I was intrigued by the great pricing of their vehicles. I test drove a multiple 2014 Jeep Grand Cherokees. Upon reviewing the Carfax’s for the Jeeps, all of them were lemons that had been purchased at auction. I had a friend who is in the car sales industry look up the VINs of these vehicles and I was informed that all of these vehicles were, as he described it, "branded". Essentially the vehicles were marked as lemons and would be viewed as totaled vehicles if I attempted to resale or trade-in the vehicle. He stated that these vehicles would be worth next to nothing once purchased and my entire investment in the vehicle would be lost. When I spoke with the sales consultant at Van Horn brought to my attention. This dealership is attempting to off load a worthless product on an ignorant consumer. DO NOT PURCHASE FROM THIS DEALERSHIP.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to write a review. Any feedback helps! I do apologize for your experience. We feel that a Manufacturer Buyback represents a great value to our customers and is the reason we choose to sell them. We do provide a free carfax on all vehicles on our website and fully disclose them before purchase. They come with a manufacturer warranty and we stand behind them 100%.
Again I apologize if you were unsatisfied with our inventory, we do have non manufacturer buybacks as well. Let us know if there is anything we can assist you with in the future!
14 jun. 2015
Avoid this dealership at all cost. Terrible customer service. Lied to me about a vehicle that I came to see. Was told it was listed as a total loss. When I called to cancel my test drive, they told me that someone had made a mistake and the car was not a total loss. When I arrived, the car was indeed listed as a total loss. Said they would make a deal for me and all the hassle of the "miscommunication." All they did was have me test drive car after car. When I picked a car they liked, they said they'd try to get it into my budget. All they did was knock $100 off a car that was significantly outside my budget. Waste of time and sleazy salesmen. Worst experience I've ever had at a dealership.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
I apologize for your experience, and want you to know that we always strive for the highest customer satisfaction. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. We sincerely apologize if anything we may have said or done would lead you to feel otherwise.
Once again, I sincerely apologize for any shortcomings, and thank you for your feedback.
4 jun. 2015
Well, they wouldn't deal at all
1 persona/s le/s resultó útil este Evaluación.
20 may. 2015
I was told the car was available and was checking into purchasing it and shipping(out of state) Then I was told it was sold the next day. The following day I received an email stating it was still available,so I said yes very much so...I wanted to buy it...I finally called and was told that the email was wrong,it was sold. I suggest that they do a physical check of the car next time before relying on the computer system which was not up to date.
4 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Hello Sandra. Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer service and customer care, and I apologize about the mis-communication. We do take full responsibility for this incident and truly apologize. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. Thanks again Sandra!
17 abr. 2015
I had a great deal & sales team was very helpful
Respuesta del concesionario actual:
Thank you for the 5 star review! If there is anything we can do for you in the future please give us a call!
17 mar. 2015
Was told I could not buy this "used" police car, because I am not a Law Enforcement Officer. This is completely untrue; if it were true, it should be in the advert.
1 persona/s le/s resultó útil este Evaluación.
4 mar. 2015
KristinT
The car had been in an accident and when it came down to putting a price to the cars they were very rude and were not willing to negotiate AT ALL. (Even though the price for one of their cars says negotiable) I wouldn't go back.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
I apologize for your experience, and want you to know that we always strive for the highest customer satisfaction,. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. We would love the opportunity to speak with you to learn more about the situation. Please e-mail me at sarah@vanhorndodge.com with the best time and phone number to reach you at?. Once again, I sincerely apologize for any shortcomings, and thank you for your feedback.
2 mar. 2015
Treated me and my wife like crap ! Sold the car the day before we got there drove 52 mile. Picked another car and finace mgr wanted 2000 cash no debit or check down to close deal who doesn't take debit Lol what a joke we left. Run away quickly!
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking a moment to write a review. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team and a premier dealership. We price ourselves in providing exceptional customer service, as well as creating an overall genuine environment. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. We would love an opportunity to speak with you to learn more about the situation. If you are interested, you can contact me at 920-893-6591. Once again, we apologize for any shortcomings a
 Más ...
23 feb. 2015
Awesome dealership!! Wonderful group of people to work with.Thank you
0 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you so much for taking the time to review Joe Van Horn Chevrolet. It is our goal to provide you with top notch customer care. If you have any questions or concerns, feel free to contact us at 800-236-1415. Thanks again!
4 feb. 2015
The dealer was very helpful, trying to find something I would want
Respuesta del concesionario actual:
Thank you for taking the time to post a review of your recent visit. We value feedback from our customers and look forward to serving you again!
4 feb. 2015
They worked with me to earn my business, including providing me with a good idea of the value of my trade-in. Their inventory was not exactly what I was looking for. I feel this would be a good dealer to work with.
Respuesta del concesionario actual:
Thank you for taking time to post a review of your recent visit. We value feedback from our customers and look forward to serving you again soon. If you have any questions or concerns feel free to contact us. Thanks again!
10 ene. 2015
Good follow up. Very helpful
Respuesta del concesionario actual:
Thank you so much for taking the time and the kind words!~
30 dic. 2014
Vehicle was not available due to a down-payment on it
Respuesta del concesionario actual:
Thank you so much for taking the time to post a review. We value feedback from our customers. I apologize that the vehicle you were interested in was no longer available. We would like to assist you with your vehicle search. Please let us know what we can do to help you! Kim Reichardt, Internet Sales Manager 1-800-236-1415.
29 dic. 2014
Steve got me just what I wanted, very quickly!
Respuesta del concesionario actual:
Robin, thank you for your review and we are so happy you had a quick and friendly experience with us!
26 nov. 2014
Great staff, we had a flawless experience purchasing vehicle - highly recommend, worth the drive!
Respuesta del concesionario actual:
Thank you for your shinning review! Please let us know if there is anything that we can do for you in the future! Thanks again!
13 nov. 2014
Quick response, but salvage title should be revealed much sooner
13 jul. 2014
Overall experience was fair. If your looking to finance through van horn Chevrolet,don't believe everything they tell you. Their finance manager told me everything was taken care of with the payoff of my trade in. 2 weeks later another car payment was taken out,and I ended up paying a overdraft fee of 35.00 because there wasn't enough money in my checking account.
1 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to leave us feedback. I am sorry to hear about what happened. We do take care of the payoff on trade in vehicles. Sometimes it take awhile to process all the paperwork for your new car loan and for a check to be sent out to your previous lender. Once again we are sorry. If you have any questions please feel free to give us a call at (800) 236-1415.
Thank you,
Destiny Fairchild
Customer Experience Manager
9 jul. 2014
The truck was sold before I was able to see it but the dealership was very helpful and prompt to answering any of my questions and concerns.
Respuesta del concesionario actual:
Thank you for taking the time to leave us a review. We appreciate hearing feedback from all our customers. I am glad we were able to help you out and answer all of your questions even though the vehicle was sold. If you need anything in the future please do not hesitate to contact us.
Thank you,
Destiny Fairchild
Customer Experience Manager
18 jun. 2014
It was fine except for the fact that once we got more into talking about the vehicle the manager was very PUSHY! It was not appreciated especially when we are the ones spending lots of money for a truck.
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you so much for taking the time to leave us feedback on your experience. It is our goal to provide you with top notch customer service and care. and I apologize if we have fallen short of that promise. Your comments will be taken into consideration in order to improve our processes.
Thank you,
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
20 may. 2014
they did respond, we did not agree on a price. they were punctual
Respuesta del concesionario actual:
Thank you for leaving us feedback on your experience with us. Sorry we did not come to an agreement on price. We pride ourselves in providing great customer service. If you need anything in the future please do not hesitate to call us.
Thank you,
Destiny Fairchild
Customer Experience Manager
14 may. 2014
Car had some bad history I had to ask about and the answers came slow.
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank you for taking the time to leave us a review. I am sorry that when you had questions on the history of the vehicle the answers were slowing coming. It is not our intent to be dishonest or to deceive anyone in regards to our vehicles. We try to be straight forward and upfront with all of our customers. Once again, I apologize for the short comings, and thank you for your review.
1 abr. 2014
Prompt call from Kim Reichardt, and worked with Todd Neils to get it done
Respuesta del concesionario actual:
Thank you for the wonderful remarks which I have shared with our staff. We are thrilled to hear that you enjoyed our service, and look forward to welcoming you back in the future. We are committed to providing our customers with an easy, professional, and hassle free car buying experience.
Thank you,
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
24 mar. 2014
meganlewis11
Worst customer service ever. I will never ever forget this place
2 persona/s le/s resultó útil este Evaluación.
Respuesta del concesionario actual:
Thank your for taking the time to leave us a review. It is our goal to provide you with top notch customer service and customer care, and I apologize if we fell short of that promise. Once again I apologize about your experience, and thank you for your feedback.
Thank you,
Destiny Fairchild
Customer Experience Manager
(800) 236-1415
24 mar. 2014
Price was higher than I had an interest in paying. Nice people!
Respuesta del concesionario actual:
Thank you for taking a moment to write a review. Our prices change daily on our vehicle to keep up with the market. Sorry we could not come to an agreement on price with you. Once again thank you for your review.
Destiny Fairchild
Customer Experience Manager
(800) 236-1415

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