Koons Tysons Chevrolet Buick GMC

Had car listed at $66k previously and increased price by $6k to $72k. I questioned them about the increase and why and their response was "it's spring now so the price went up". I informed them I was willing to buy at the original price but they said $72k was the price. I'll never deal with them again. I took my business elsewhere.

Very easy working with.

They sold vehicle I was interested in knowing I was coming long distance to look at it and had an appointment to look at it.

I set up my appointment at 9am for 12pm the same day. The salesperson confirmed my appointment. I drove an hour to the dealership just to be told that “someone took the car home for 3 days test drive.” Please make that make sense to me

Great

Malcom Jenkins represented himself and Koons professionally and responsibly. He was prepared and considerate of my inquiries and time. Only one issue that Koons denied repair for that I felt Koons should’ve been responsible for. That was one of the reasons I decided not to purchase the vehicle. Overall, it was a great experience.

Good response time.

good service

Great response

The dealership contacted me quickly.. It was an easy process to purchase a vehicle. Very professional folks all the way around.

My experience was good one. I just wanted to know if the vehicle was still available and they answered my question.

Poor experience, I negotiated the price for the vechile, with the salesman and the Manager. Left the dealership pick my wife up, returned for my schedule appointment, only to be told they could not sell me the vehicle at the negotiated price. All I could say was wow!

Professional ,friendly, highly experience, no pressure Koons Tyson Chevrolet was by far the best experience i had in buying a car willing to work with you financially to meet all your needs i would highly recommend Koons to anyone looking to purchase their next vehicle.

Worst dealership I have dealt with. Provided me a price on a vehicle in writing and then will not honor that price. General manager never got back with me like he said he would. I would not recommend

Great customer service!!!

Very professional team.

Ok, first I do have to start with originally, the ad for this car did NOT clearly state that it was electric! However, they had a 2017 blue VW Wolfsburg on the lot that only had 18,600 miles on it, great shape, and they knocked a bit off for the mistake. Treated us good, got us a slightly better deal than my pre-approved financing, and made an extended warranty plan viable as well. I would buy here again.

Great experience. Very smooth and transparent buying process. Thanks Henry D....

Great service and people.

Dealer contacted me promptly and often.

Very cordial and pleasant experience. They car was as represented and the whole purchase experience was great!!

The processing fee is ridiculous, 899.99. They are the highest when compared to 2 different dealerships I spoke with in VA.

Have been in contact with Hamza at the dealership. I explained what I was looking for and he has continued to send me possible vehicles I might like. He has helped to narrow down my search without the visits to the dealerships.

Price listed was $18839. Never did give me the real price after saying it was a mistake.

Dealership did reach out 2 contact wish we could move forward soon Stay Safe

very helpful

Didn't purchase the vehicle but right away I was contacted. A video and pictures was sent and contact info was given.. that's customer service.

Contacted this dealer to test drive and purchase the car. Dealer said ok but never followed through. Now dealer has raised the price.

Kenny was great! Sent a video of the car which really stood out. Easy process from start to finish

They are very unprofessional at this dealership the unprofessional person name is Corbin he call me call give he’s cell number any everything trying to get my business so i put in a application send pics of my trade any everything 3 days go by nothing from Corbin so i text him nothing no reply so i call him the next day he I’m with a customer I’ll call you back never me back or replied back to any of my text very unprofessional

Fine

It was a welcoming dealership answered my questions and had good pricing

Unfortunately the service was not the best they were trying to repair the car as we was looking at it wasn’t informative of the vehicle. Dealership was not welcoming at all.

This vehicle was originally listed for 16500 and I was told it "sold" even though it really wasn't and they relisted it immediately for 18k. They are greedy and deceitful sales group don't ever work with them.

Test drive the car and then bought the car. The process was quick and easy. Edwin and Maks were wonderful and accommodating, making our purchase as smooth as possible. Would highly recommend!

I had a good experience, they responded to my Email quickly. We exchanged Emails over a few days and I set up a time for a test drive. Truck was ready to go and all the staff was polite and helpful. We worked out a deal and I drove off that day. They even drove my current vehicle home for me to make things easy. I would recommend this dealer to anyone.

I had a very good experience with this dealership, specifically with Kenny and the service center. Shortly after purchasing a 2015 Jeep Cherokee, I had battery issues. After taking the car back for service, Kenny and the service techs, especially Kelvin, were able to get me some answers and rectify all issues. I definitely feel that the employees here want to ensure their customers leave happy and stay happy with the vehicle they purchase.

The dealer contacted me and was generally helpful and provided a summary of out the door pricing. There is an $899 dealer fee for every sale, in addition to taxes and government fees, which seems a bit excessive.

Very cordial and efficient experience.

The Koons Tyson Chevrolet team were great to work with in finding and buying a used Equinox. Personnel were helpful, knowledgeable, and courteous. Process was streamlined and painless.

Not the best. Basically a little rushed through the process. Car dealers really aren't a very compassionate bunch. They only care about the sale. Never even offered a business card. Was not shown how to operate the car, infotainment. Etc.

The sales team was excellent to work with, but the finance manager was extremely pushy. I understand it’s their job to do high pressure sales in some cases, but he was willing to not sell me the car because I wouldn’t accept their warranty. Ruined my experience.

I'd been looking for an upgrade the past few months when covid-19 abruptly halted normal life. Koons worked with me via email and had the vehicle ready when I arrived. Their attention to detail and transparency was refreshing and the overall experience was better than previous car buying experiences.

Did not feel they listened to my needs or budget.

Short but informative