Continental Audi of Naperville

1527 Aurora Ave
Naperville, IL 60540

Mapa e indicaciones

https://www.continentalaudi.com

Ventas: (630) 517-9524

Servicio: (888) 658-4240

Hoy 9:00 AM - 8:00 PM (Abierto ahora)

Mostrar horas de atención

Inventario
Evaluaciones de ventas (33)

Se ha verificado que todos los evaluadores se han contactado con este concesionario – Más información

nov 27, 2019

Raymond

Omar was a great salesman and Sales manager worked out a great price for the car and my trade. Very fair but bought something else somewhere else. But next time maybe

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sep 22, 2019

Gregory

Excellent experience.

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Respuesta del concesionario actual:

Thank you Gregory!

jul 12, 2019

Saul

They were great, honest, Also helpful. Would go again.

2 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Saul, thank you for your five star review!

jun 16, 2019

Bill

Prompt, knowledgeable, courteous responses.

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Respuesta del concesionario actual:

Bill, thank you for your kind words. We appreciate your business!

may 24, 2019

john

Prompt responses and updates without any pressure on me.

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Respuesta del concesionario actual:

Thank you John!

may 19, 2019

Melinda

They were very helpful in answering my questions

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Respuesta del concesionario actual:

Melinda, thank you for your feedback!

may 12, 2019

Craig

Quick to respond and very helpful. Non pressured experience. Extremely detailed when explaining features with the car. The car was exactly how it was listed. I would recommend Continental.

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may 10, 2019

bjrebo

I asked the dealer for pictures and they sent me the original listing. No follow-up. D-

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may 6, 2019

Sreenivasa

It was good experience. Very friendly staff. Though the deal didn't work out I am happy with the staff

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abr 23, 2019

Jose

Very good

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Respuesta del concesionario actual:

Thank you for the 5 star review.

abr 19, 2019

Kate

Great place and experience although we did not end up purchasing the car. We did have to wait a little for our scheduled appointment and the sales guy did not end up riding with us. If he had, we’d probably would’ve learned more about the car and purchased it right then and there.

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Respuesta del concesionario actual:

Thank you for your feedback.

mar 28, 2019

Luca

Best worker friendly

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Respuesta del concesionario actual:

Thank you for the 5 star review Luca!

mar 24, 2019

John

Great contact and thank you for all of your help. I found another vehicle. Johnthebanker

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Respuesta del concesionario actual:

Thank you for the feedback John.

feb 28, 2019

Robert

Excellent experience

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Respuesta del concesionario actual:

Thank you for the 5 star review Robert.

feb 14, 2019

Joshua

Great

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Respuesta del concesionario actual:

Thank you for the review.

feb 14, 2019

sunao

this is one of best car buying experience to me. I highly do that for next occasion.

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Respuesta del concesionario actual:

Thank you for the 5 star review!

feb 8, 2019

GuruWCK2F

Best service ever!!

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Respuesta del concesionario actual:

Thank you for the 5 star review!

ene 20, 2019

jerome

Rafi was great to work with

0 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the 5 star review.

oct 17, 2018

Audixtc

Very good response time, and great communication. I had a good experience with this dealership

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Respuesta del concesionario actual:

Thank you for the 5 star review.

oct 4, 2018

Dee

I drove 5 hours to view/purchase. My sales advisor stopped responding while trying to contact to see if vehicle was still available. Upon arrival everyone besides the supposedly clueless sales advisor was aware that the vehicle was actually sold. Only positive is that they offered me to view another car or an older version of the same model vehicle but, I would have to drive another 5 hours to view the other model because they were replacing the engine.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

We apologize for the miscommunication that happened before your visit. If there is anything we can do to make this better please contact me directly at 630-388-1000. -Eric Matway, General Manager.

ago 18, 2018

Otis

Excellent service!! Amy Brooks was amazing! My wife was beyond happy!!

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Respuesta del concesionario actual:

This is wonderful to hear. Thank you for the 5 star review.

ago 5, 2018

Guru5TF55

Cool

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Respuesta del concesionario actual:

Thank you for the review.

ago 3, 2018

Liane

Returned my call immediately, kind and friendly

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Respuesta del concesionario actual:

Thank you for the review.

jul 20, 2018

Errol

Dealership is unwilling to work with out of state buyers if they are using their on financial institution. It seems they would like to use their own team which seems rather odd when a potential buyer has a pre-approved loan They will work with you if you wire transfer the funds to there location.This is base off the owner of the dealerships policy in which they have in place. I was pleased with the the help and quick response to my interest in the vehicle from their Audi experience team.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the feedback. We will use this information to continue to improve.

abr 22, 2018

GuruY1GMS

Excelent service,

2 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the 5 star review.

abr 17, 2018

Bbbguru

Very responsive

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Respuesta del concesionario actual:

Thank you for the feedback!

abr 4, 2018

John

Good salesman experience, although the overall vibe of the place is pretty unfriendly. Decent selection of used Audis

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Hi John, Thank you for your positive feedback. I would like to learn more details about your visit, in order to make a correction. I would appreciate it if you would contact me to discuss.
Sincerely, Eric Matway, General Manager, Continental Audi 630.388.1000 x3127 or ericm@conaudi.com

mar 7, 2018

GuruDGH24

Dealer Got In Touch With Me Extremely Fast and Answered All My Questions

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the feedback!

feb 18, 2018

Newleaf87

Was willing to pay the full asking price for an M3 ($65k including taxes and fees). They tried to push me to finance through them a couple of times, I explained that I’m paying $25k cash and $40k finance with my bank @1.7%apr then they tell me they won’t except an out of state certified bank check only wire transfer. I email the finance manager (Jason) explaining that my bank would only send a check not a wire he emails me back saying the car is gone and then implies that I’m a liar and that “there’s no bank on the planet offering 1.7% apr”. I sent him a snapshot of my loan approval @ 1.7% and never heard back from him. A week later the car is still up for sale on their website and cargurus with a $400 price reduction. Very unhappy with my experience with this dealer.

8 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

We are sorry to hear about your experience on the pre-owned BMW we had available. We do have some specific processes for clients from outside Illinois who will not be physically present to take delivery. The rules are designed to protect the dealership and our clients from fraud and identity theft. Unfortunately while this car is no longer available, we would be happy to assist with anything else in our inventory that may be of interest. Our apologies for the misunderstanding. -Jason Bulthuis, Financial Services Manager, 630-388-1000

ene 20, 2018

Ricardo

Good

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the 5 start Ricardo!

ene 14, 2018

Charles

Quick response. Went down same day and checked out the car. Went through their list of CPOs and test drove a couple cars. By the weekend, had bought a great car. No hassle, easy overall process. John Z. was very helpful.

2 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

This is so great to hear Charles! Congratulations on your purchase and please stop by or give us a call if you ever need anything. -Eric Matway, General Manager, 630.388.1000

dic 27, 2017

Russ

Firmly out going answer every question right there to give you help love them I will go back and do more business and they are at least 60 miles away from me but well worth it you can't go wrong with continental body stop in. A dealership that goes above and beyond to get what you need and you get the business done.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

This is a great review Russ. Our entire team appreciates you taking the time to give us this feedback. Have a great day. - Eric Matway, General Manager

dic 19, 2017

Lloyd

We bought a car from Continental. Great service. Great pricing

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you Lloyd! We appreciate your kind words.

Leer 48 evaluaciones anteriores

nov 23, 2017

Brandon

Super experience. They went above and beyond throughout the sale. Highly recommend. Gonzalo was really good to work with.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the 5 star review Brandon. Have a great day and please let us know if you ever need anything. -Eric Matway, General Manager, 630.388.1000

nov 11, 2017

Rick

Initial response was good. Very professional from the online rep. Corey got me into the dealership. Only issue is that I wish I knew he was only the on like ne rep and not at the dealership.

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Respuesta del concesionario actual:

Thank you for the feedback Rick, we truly appreciate it. - Eric Matway, General Manager, 630.388.1000

sep 1, 2017

BDuncan99

Purchase a car from Continental Audi. Great experience. Love my new car!

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for taking the time to share your experience with us. Have a great day.

ago 27, 2017

GuruDYTWK

Company was very prompt with returning my calls and answering any questions I had. Thank you

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for this great 5 star review. We appreciate your kind words.

ago 23, 2017

Michael

Didn't buy the vehicle but was very happy with the dealer response time

2 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for your feedback Michael.

ago 14, 2017

Arturo

Prompt response within minutes, great customer service

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for the 5 star review.

ago 6, 2017

Joe

Very good.

2 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you Joe!

ago 3, 2017

James

Very professional and great to work with.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for this 5 star review!

jul 16, 2017

Continental Aude was responsive and answered all my questions. The only reason I did not buy from them is I find a different car I liked more.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for your feedback Ed.

abr 19, 2017

Hosea

Responded fast and set up a test drive for me. I decided to wait before I make a purchase, but sales people were very attentive.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

We are happy to hear that our Sales team was able to assist you. Please keep us in mind when you do decide to purchase!

abr 17, 2017

GuruZTND

Sales persin Dan was great, Used csr manager Brian worked with me yo ensure my car was to my standards. Iverall, great experience

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for this 5 star review!

feb 27, 2017

Ruchir

Jeff has been great to work with.

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Respuesta del concesionario actual:

Thank you for this 5 star review! Our team greatly appreciates your feedback.

feb 16, 2017

Jerry

Dealer contacted me, car was a stick, again I found out it was not an automatic. I did go to see car

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Respuesta del concesionario actual:

Thank you for your feedback.

ene 26, 2017

Tim

Very helpful but the drive was too far for us.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for your feedback Tim.

dic 12, 2016

judith

Rapid response , didn't ooverload me with messages, available to meet at my convenience, purchased the car

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Respuesta del concesionario actual:

Thank you for your feedback Judith. Congrats on your purchase, please let us know if you ever need anything!

dic 9, 2016

Flexref

Great response

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Respuesta del concesionario actual:

We are glad we could help you. Thank you for this review.

nov 17, 2016

karilynne63

A lot of inventory! Salesperson who contacted me was trying very hard to be helpful. The constant contact started to be annoying although the sales person was always upbeat.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for your feedback, it is greatly appreciated.

oct 23, 2016

1961Mike

They contacted me and provided the information I was seeking.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for your feedback!

ago 18, 2016

Loren

The sales person was great and I enjoyed working with him, but the finance person was suppose to check on a warranty with the banks the next day. He stated he would call me back. Once I left that night I never heard from him again. I called, emailed, left voice message and he never called back. I feel that was terrible customer service. I don't recommend ever purchasing a vehicle from continental Audi.

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Respuesta del concesionario actual:

Loren,
I apologize that we did not follow up with you in a timely manner. I will make sure our finance person provides you with the information you require. Thank you for your purchase. I hope you are enjoying your new vehicle.
Sincerely,
Eric Matway
General Manager
Continental Audi of Naperville

jul 29, 2016

John

OK - prices seem high, but they did contact me.

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Respuesta del concesionario actual:

Thank you for your feedback John.

jul 13, 2016

Mike

Asked for any pictures - was a fairly new listing. Received original sticker right away and link to pictures in a couple of days. Overall good experience as they did follow-up with me in a timely fashion.

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Respuesta del concesionario actual:

Thank you for this five star review!!

may 10, 2016

Rick

The car was exactly what I saw in e pictures. They had raised the price on the car by $1000 but honored the price that I had seen. They worked to get me in the car at the payments I wanted. Overall good experience. Would of been 5 stars but I think I had to negotiate a little more than needed. I would go back for another vehicle for sure.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Thank you for your feedback, we appreciate it!

may 8, 2016

Donato

Good follow uo

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Respuesta del concesionario actual:

Thank you for the 4 star review!

abr 29, 2016

Michelle

They were very helpful and professional. I wanted leather seats. This car didnt have leather seats.

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Respuesta del concesionario actual:

Thank you for this 5 star review. Please let us know if we can assist you in any way.

mar 17, 2016

Andrew

Pros: I ended up buying the car at a fair price. The salesman put in a good effort to get me the info I needed up front before I made my first trip. The test drive on their private track was fun. They cleaned up the car and gave me a nice discount on the all weather floor mats. Cons: I would rate them higher, but the whole process took MUCH longer than it had to. My salesman was working 3 deals simultaneously while three other salesmen were sitting around doing nothing. The sales manager saw me sitting there for hours with barely any attention paid, and didn't step in once to see if he could help. Finance guy kept pressuring me to finance through them even though I told them I had my own financing squared away. Then he tried to make me feel stupid about the rate I got from my bank, saying he would've done much better. OK, sure... If it weren't for the fact that they had the car I wanted, I would have walked out the first day. 2 trips and 8 hours of my life later, I drove out with the car I wanted.

1 persona/s le/s resultó útil este Evaluación.

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Respuesta del concesionario actual:

Andrew, we appreciate you taking the time to give us feedback. We apologize about the wait, that should have never happened. Congrats on your purchase and please give us a call if you ever need anything.

mar 15, 2016

Mario

Great Experience! Highly recommended.

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Respuesta del concesionario actual:

Thank you for the 5 star review!

mar 9, 2016

andy

Ashley was right there to assist and and answer any question i had

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Respuesta del concesionario actual:

Thank you for this great review!

feb 7, 2016

Eric

Fast response no pressure

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Respuesta del concesionario actual:

Thank you for the 5 star review!

feb 4, 2016

Gary

Great experience,informative ,helpful and not overly pushy

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Respuesta del concesionario actual:

Thank you for this great review Gary!

dic 16, 2015

Jay

The dealer as a whole was great experience from the moment I walked in the door until I left, very friendly people,and very professional.they are the kind of business that made word of mouth so important and relevant.

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Respuesta del concesionario actual:

Jay thank you for the vote of confidence, we appreciate it. Thanks for spreading the word. Your friends at Continental Audi

dic 16, 2015

Thiru

Jerry is a good salesman to work

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Respuesta del concesionario actual:

Thank you for the kind remarks.

oct 10, 2015

Brian

Good response

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sep 29, 2015

Taneisha

I saw the car I wanted online went in, looked at it and test drove it. When I got there it wasn't detailed or hadn't been serviced so I had to come back the next day and pick it up. No issues.

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Respuesta del concesionario actual:

Thank you for the review, Taneisha. Our apologies that your wait was longer than you had expected. Please, do no hesitate to come by or contact us for any future needs!

ago 13, 2015

Mark

Treated me fine

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Respuesta del concesionario actual:

Thanks for the great review, Mark. Come by anytime for any further needs!

jul 3, 2015

Dennis

Great people to work with, and would do business again.

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Respuesta del concesionario actual:

Thank you Dennis for this feedback, we appreciate it. We look forward to working with you again.

abr 10, 2015

jesse

Very helpful straight forward got the car and price I was looking for.

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Respuesta del concesionario actual:

Jesse, we're glad to hear that you found the perfect vehicle that fit your needs. Enjoy.

abr 1, 2015

sam

Great response to questions. Very fast and informative

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Respuesta del concesionario actual:

This is wonderful news. Thank you for providing us with this review Sam, we love to hear back from our customers.

ago 16, 2014

kevin

Failed to mention that a car they were selling had a salvage title/had been totaled by insurance company following accident in California. I assume this is why they don't offer Carfax!

1 persona/s le/s resultó útil este Evaluación.

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jun 4, 2014

Nancy

Received a very short email response indicating that the vehicle I was interested in was no longer available. It could have been written by a robot.

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may 31, 2014

Bruce

Gonzalo was helpful in finding the Q5 with the options we wanted. Very customer oriented.

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may 5, 2014

rick

Professional Dealer

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feb 1, 2014

Miranda

I bought a used car from them and although dealer was courteous, as soon as I drove off the lot then heard all kind of noise and dealership refused to repair or offer disvount

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ene 23, 2014

Lino

Have not follow up with them but they followed up with me right way in a non pushy way.

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dic 12, 2013

Jeff

Great Service. Jeremy Storino was awesome!

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nov 22, 2012

Samir

The sales person told me that I will have a full tank of gas,when I took the car I didn't look at the gas level, after about 3 miles my car stopped on 59 street with no gas a lot of people were screaming at me I had to call my friend to bring some gas for me after 45 minutes, when I called the dealer all what the said sorry come in and will fill up the tank for you I was very disappointed with big car dealer to react this way

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oct 27, 2012

don

Great response and followup, good dealership

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mar 8, 2012

George

The vehicle had a leaking engine gasket and the sales people tried to say it wasn't a leak. I know what leaky gaskets look like and also sent pics to a mechanic. Sales persons are not audi techs and were not being honest and insulted my intelligence. The vehicle was 2007 Audi a6 4.2 no warranty .

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dic 14, 2011

I have worked with many dealerships over the years purchasing and leasing vehicles but the staff and management of Continental Audi far exceeded my expectations of customer care.

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