2018 Chevrolet Impala en venta en Homestead, FL

great customer service

Excellent

This dealer has a car that has been listed on the website for a while now, when contacted they state the car is there, when you get there “the car is sold” awful. Bait and switch. I would not go there.

Horrible, made an appointment, called 1 hr before to confirm, got there only for the sales agent to tell me the vehicle was sold yesterday, wasted my dam time. 👎👎👎

Staff is friendly.

Made an appointment went to the dealer I get there they say they don't have the car or waste of time

Awesome ! They are willing to work with my specific issue. The Sales Manager Juan was Awesome! Customer service was above and beyond. I already recommended my Nephew in Miami looking to buy a truck. I hope he gives Juan a call.

They just call me but never send me the address to visit

It was a breeze. I test drove the car,carfax checkout was good and less than a hour o was handed my keys and off to a beautiful evening. Great team. Thumbs up. Duuuval

same went car not there. Went to dealer called then show up car not there. Twice

They only sell to locals yet advertise on a national platform. The prices seem to good to be true and there are discouraging reviews that this dealer operates on bait and switch.

I was told by the person who answered my inquiry they only sell to customers in their local area not customers out of state.

Excelent

I just bought my car at Miami Auto Liquidators and they are the best !!! They help me with everything! Irvis ia a great salesman and can help you find any car your looking for.

Very good experience deal with Sergio thanks

The worst of the worst car dealer. On their website, they show cars that they really don't have as a hook buyers attract, the worst thing they give you an appointment to see the car but the car does not exist. Dishonest workers who invite you to fight on the outside of their business when you make them know the kind of people they are.. they definitely do NOT show the honesty and respect of an American business.

They only sell to local people. Which is bad when your a dealership. I was willing to pay cash and I explained that to them. However the sells person was not willing to assist me with the purchase.

Realizar good

When I went to the dealership the manager told that they don't have the vehicle but if you check CarGurus the car is still listing on it. Very disappointed.

Honest and upfront about them not able to do business to me since I am out of state buyer.

The worst place you can go to buy a car, they have Zero service, they put you on Hold for a long time & don’t have the cars that they advertise & don’t believe a word they tell you

Was very good but I'm still in need of a car

Nice experience! I recommend!

They called me ask wen was im coming in i said 4.00pm when i got their it was sold less than 20 min no phone call telling me not to come or nothing

Received an email stating that because I was not currently in the state they couldn't provide service. I expressed to them that I am a deployed service member nearing the end of my Afghanistan deployment and will be PCSing to the area. Contacted them 3x (telephone and email) with no response. Given this you gotta question the legitimatcy of this company. Their response to a service member serving in combat is a great indicator of the integrity of the owner and staff. Buy at your own risk.

Very willing and eager to help, no pushy sales pitch just genuine assistance

Literally the exact same “bate and switch” that all the reviews say. These guys have no integrity I called them 2 times the day of to make sure they still had the vehicle in stock. Of course to no surprise I get there and they tell me its sold. I took my business to a different dealership and had a amazing experience. These guys are sketchy and this dealership consists of zero integrity.

The car had been sold but lied to me to come, then tried to push another car that wasn’t what I was looking for. I drove 50 miles for nothing, and what a waste of my time

Good job

add still up after 1 month of car sold already

Very helpful. Planning on buying.

I did not buy a car but the experience was favorable. The company representatives were friendly, truthful, and professional.

Initially the dealer contacted me 3 times. Not once in their email did they answer the question I posed until I noted that with their Director of Sales. Got a response. Vehicle did not have what we are looking for; however, they now know our search criteria.

I called and texted to confirm truck was available. Checked on inventory an hour before arrival and was told it was avaiable. When I arrived I was told it sold a couple days before but haven’t updated system. Bait and switch.

I called this dealer on Sun 8/16/20 spoke with Stephanie Diaz I was informed that I would receive a call from a dealer I never received the call, upon calling back to the dealership I was by another representative that the truck that I had inquired about was sold If this how Car Factory Outlet does business I'll take my business elsewhere.

They got back to me quickly

Shady. Made an appointment to see vehicle. Refused to let me see the car. Don't waste your time. Miserable experience from start to finish.

Bait and switch. They don't have the cars they are advertising, those cars have long been sold. They just leave them on their site to drive in calls.... BUT, they won't talk to you if you are not from their county, don't waist your time with trying to use reason, they are unreasonable.

Drove all the way down to Hollywood from West Palm Beach after speaking twice to 2 different sales associates only to learn that the Jeep sold days ago! When asked why wasn’t I told before driving an hour plus the associate told me that they don’t always keep up on their inventory and it happens a lot! REALLY? Piss poor customer service and management of information. Sorry to blast them but I was insulted and pissed at their cavalier nonchalant attitude about the situation

I was advised that the dealership are only working with customers in their immediate area (Florida) and because I am out of state, they would not entertain or assist.

I would give them zero stars if I could . After my husband called them they asked where he was, he said Pennsylvania. They said they only sell to Florida. I called because we have a vacation home in Florida and that’s where the car is going and they disconnected me three times, I sent them and email and they never responded I then had a friend who has his own car dealership cal them and they told him they would call me the next day. They never called. They suck.

Sent a text, I responded and never heard back from them

Dayron was knowledgeable and extremely helpful. Only reason I gave a 4 is because the car I wanted was being advertised but was in fact SOLD. ☹️

cool

They contacted me right away, and showed interest in earning my business. I should stop by tomorrow and hopefully they still have the car I want .

Very helpful.

All contact done by email or text. I’m in different part of state miles away from dealership. Many follow ups from several different people at dealership from internet sales to floor sales Unfortunately vehicle sold before ( I ) made a decision to purchase. Even though I’m close to a 1000 miles from dealership I would and DEFINITELY will shop with them again

Picture shows black/white, narrative states ginger beige/brown. Someone got back to me and stated ginger beige/black. They do not even know what color the car is. Do not waste your time with them. Cannot even answer the easiest of questions.

Non responsive and when you do get someone they had an attitude. Used car manager never called back. No one is on the same page with pricing. There was nothing positive about dealing with this dealership

Car was sold but they are very professional

This was my first experience buying a car and it will be one I will never forget. The test drive was really great but when it came to negotiating the price, they were throwing numbers at me that were above my budget and the Manufacturer Suggested Retail Price (MSRP) of the car itself. It wasn't until I was stepping out of the showroom doors that they gave me a price that was within my budget, to which I declined because I felt as if my time had been wasted. I will be searching elsewhere.

Great cars and service ! Had a great deal but waited to long so if you see a car you like dont waste time ! put money down ! highly recommend their cars !

Poor. Visited the location to see vehicle and the representative (not knowledgeable) promised to send me additional information I requested. Never called back and when I returned to the dealership 2 days later was told the vehicle was sold. Received a call a week later to try to get me to buy another car and the representative left me on hold (!).

Jessica contacted me via text and offered for me to come test drive the vehicle, but wasn't too pushy.