Concesionarios de Kia cercanos (Ridgefield, CT)

was told car was available drove all the way there for it to be sold

It was a waste of my time. They said the car was available and when I got there they played games with me having me wait and showed me other cars saying they had to dig the car I came to see out of the snow. In the meantime, they supposedly negotiated a deal with someone else for the car. The salesman then said that if I wanted to offer more for the car perhaps it would still be available for me. Bad business practice.

Responsive and easy going personnel. I purchased my vehicle the day I test drove it.

Everything seemed to be going well and I thought my wishes (absolutely no addons, just the car) were being honored. I made the mistake of signing some of the paperwork on an iPad without asking to see that specific document. Two days later I was looking through my paperwork and realized they'd tacked on a $4000 service contract that had not been mentioned a single time during the process. I called to ask them to remove this and the finance manager said he "thought I knew that was on there" and tried to argue why it wasn't an extra because it was the "manufacturers warranty." In the end I got the contract removed, but it added $6000 to my loan and extended my loan to 66 months when I told the sales associate explicitly (and we circled on the initial agreement) I wanted a 48 month loan. Turns out that's how they got away without me noticing - the monthly payment they verbally quoted was the same because the loan term had been extended. Either very shady or very incompetent practice.

The staff is very kind and helpful and help you get the best option

They were helpful, but I decided to buy a new Lexus locally.

My experience was a 10/10 would definitely recommend. It was no pressure in buying other cars. I went to look at this car and it was in excellent condition. The process was quick and smooth.