New 2018 Kia Soul for Sale in Chicago, IL

was expected, all kinds of fees added! wouldn't give me a price, until I went in and then it was almost 6000 more

Great buying experience

Ask for Aulston. We found a car we loved online and Aulston from Liberty Kia/Nisson, reached out to me. We discussed a price and details over the phone. We then drove 4 hrs and met with him. The car and prices were exactly as we had discussed. He knew we had a long ride back home and he worked as fast as he could to get us out the door and on our way home. He had a great personality and seemed very genuine. I would recommend asking for him if you're in the market for a vehicle.

Very nice customer service

Asked for a purchase order on the car so I could line up my own financing but after 8 days they would provide that to me.

Sold they responded

Liberty was very responsive and worked to get a time scheduled for a test drive. Would definitely recommend this dealership!

Great dealership

They post new car with lover price and confirm that car is available and for that price, when you get there they tell you car was sold two days ago but they have similar car but for 2000$ more... Liars

3 people contacted me and I requested some photos of the car instead of the stock photo they posted. 3 days later the car was sold. Quick to contact you but no follow through.

Would not answer questions I have without coming in. Told them I needed an answer before making hour drive. Could not agree on that. Salesperson was very nice though, just wouldn't work with me on that.

The salesman contacted me promptly and I put in an offer for the car that was ultimately not accepted. I may have come off as a bit heavy-handed but the salesman was cool and hopefully my offer (which still stands) will pan out someday.

Very helpful, pleasant and flexible.

Even though they are on CarGurus they did not want to do things online but in person. Never did get the information I requested.

Upon first contact I was notified that the price of the car was $700 more than the price listed on Car Gurus. That's dishonest in my book.

Excellent

Liberty responded quickly and pleasantly.

Car was already sold but still on the Car Gurus. Please update online inventory.

I worked with Marcus. He was great and broke the stereotypes you expect when car shopping. I was honestly sad I didn't like the car because I wouldve loved to give him my business. Will definitely be keeping an eye out to see if I like anything else they get in

Sales manager 'apologized' for incorrectly pricing the Jeep $750 low on the website. Then explained why $2550 of 'dealer perk add-ons' were also required in the real price. This was AFTER allowing us to take it to our mechanic for a $100 inspection. So we wasted $100 to learn the lesson to never have any dealings with Napleton Kia of Carmel, Indiana. My real star rating for this dealership is 0.

After I scheduled a test drive, they raised the price by $1250 the next day. We did not come to an agreement on my trade in because we were off by $1500. Had they agreed to the original price I would have paid the extra $250 but they would not. Shady business practices will keep me from ever doing business with them in the future.

They advertise on their website that you can do online shopping. But it's just a bait and switch. They see if I can physically go in and meet them. In my opinion that would probably only need to be done if you wanted to raise the price of what they're offering. So it was a big waste of time for me.

Got the car I wanted. No hassle, reasonably priced. Staff courteous and easy to work with

The internet price includes all rebates that you may not qualify for. Asked the internal sales rep for a breakdown and didn’t provide, emailed twice and no response, called back and voicemail. Talked with another rep and he told me liberty does not supply info via email and told me the internet price included all rebates. Most other Kia dealers will provide or show correct pricing, not sure if I would want to deal with type of dealer.

Real good experience. I dealt with Kevin who was friendly and helpful. They gave what I thought was a fair price for my trade in and I drove away with a new car that day. Would definitely recommend this place.

Got an internet quote from an associate for a new 2019 Kia Sorento via email. Went to the dealership about 40 miles away from my house and test drove the advertised car. When it came time to buy, I was told that that car was not for sale as NEW but I could buy it as used. They tried to upsell me a 2020 which I was not interested at all. Liars and dishonest people working there. Spend your hard earned money somewhere else.

Worst place that I have ever dealt with. Didn’t get information out of them, they refused to give information over the internet

Sales was very straight forward and provided an honest price over the phone. Picked up the car a week later. No time was wasted on back and forth negotiations. Very pleased with the transparent practice.

I would never do business with this establishment. My inquiry prompted numerous responses from different sales associates who gave conflicting answers. When I asked for the lowest quote in writing, they quit responding.

Everything and everyone went very well. Couldn't help me enough. Felt great about it all.

The dealer respond. I spoke to Someone there. Asked about the price and if there were additional fees. There were 2,000 additional fees added. I told her that the Dealership should disclose that in the advertisement.

Great service , great experience.

The price at the dealer was about $5,500 over the price quoted by the salesman, online assistant and over the phone. They stated that due to be a popular vehicle, they have to overprice it. They didn't discount much. They were nice, but the price was awful. I hope they quit doing that to people.

Good follow up and very helpful

Great people

My experience was awesome. I went there for a test drive and left with a new car. Amazing customer service.

Very prompt phone call followed up with a "real quote". Very happy with their communication.

Good contact and communication.

Very professional and informative

Excellent dealership. Great services. General manager and finance were outstanding.

I worked with Kevin. He treated me terribly. He tried to charge me $3,000 for a warranty package and told me it was because he works on commission and the car was marked too low under value so he had to make up for it. He then told me he refused to sell it without the add on. By the time hid manager agreed to sell it for $500 more than it is listed for, I didnt want to give them my money after how I was treated

Sales person was nice, pricing strategy was horrible. They added a ton of hidden fees that they claim are ‘optional’ but clearly are not. I would not go here unless you plan on spending at least $4000 more than anticipated.

Spoke with someone online, set up an appointment for the next day, arrived to test drive a car that hadn’t even been cleaned yet and smelled awful. Why even advertise online and make appointments for a vehicle if it isn’t ready? Not a good way to sell cars. On the bright-ish side, the sales associate who greeted me (not the person I had email correspondence with) was nice and very apologetic. Still doesn’t make up for a 35 minute drive, one way, to see a vehicle though.

Lonnie was the young gentleman that helped me, he was the most polite, helpful salesman that I've encountered at such a young age and experience. I will refer to all family and friends.