New Hyundai Accent for Sale Nationwide

After several emails I was scheduled for an appointment and assured the vehicle was available for a test drive next day. Upon arrival they had no appointment set up and then I was told the vehicle had already been sold despite the fact it was still showing on the website. No one at the dealership seemed concerned at all about the complete waste of my time.

responded right away but vehicle was sold

Josie was very informative and helpful regarding the vehicle that I was looking at.

By far the best dealership in the midwest. Great service, no hassle, and easy process from start to finish. Ask for Belsie or Jason.

Quick to respond to requests for pictures of the car but very shady negotiating tactics. Final offer they gave us before we walked out the door was higher than their listing price! Either they thought we were stupid or they didn’t want to sell to us! We bought a car at another dealer 30 mins later.

My sales consultant was David Chmura, he was great. Bottom line, I got a good deal for my used Avalon. They even followed up afterwards to make sure I got home safely and all paperwork was correct.

The dealer responded right away and kept following up with me.

The sales woman Aimee is a great person to talk to. Unfortunately someone else got the sorento before I did. I will say it was disappointing to ask for an out the door price from the manager receive it then I told them I would discuss with my wife (since it was going to be for her). They sold it without at least letting me know or ask for an answer. All this happen in a period of hours. But business is business

Got in touch with me quickly and answered all my questions

when I had the test driving, they told me the online price hasn't included other fees...... then the price increased by about $5000. You can set any price you like but don't lie to customers in order to lure them here. It won't work because nobody is to be fooled. I had to drive one hour to the shop, which turns out a waste of time and money. Bad experience and very disappointed!

Good experience with a new sales rep Saied. Very busy dealership on a Saturday afternoon. Test drove car and liked it. Still deciding on this one or another vehicle from another dealer.

Great customer service

Dealer never responded to email. I called and made an appointment for the day after Christmas. Even called to confirm vehicle hadn’t sold. When I got there (2hr drive one way) they were showing it to someone else and sold it before I could even test drive it. Would not suggest doing business w this dealer. Manager was rude as well.

retuned every call and every email. Nick was awesome

Fast

Fast and very eager to help me navigate the online purchasing landscape.

Satisfactory, polite and professional.

My experience was good the salesman kept in contact with me . He was very professional. No complaints

Very helpful very nice

Great communication

Great experience

I had an evening appointment to see a car and I got there and found that it was sold that morning. I understood selling the car, but someone could have contacted me during that day to save me from a wasted visit.

Don, Anthony, and Leo went above and beyond on our most recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfortunately the vehicle we were eyeing was sold, but Leo was able to find one comparable that worked for our budget. They couldn’t have been more pleasant people to deal with! Would highly recommend to anyone. I’ll be bringing in family members later this month! Thank you guys!!

Entire salesman and sales process was dishonest and unprofessional. Wasted almost my entire day with who I thought were honest people. Was told I had a deal by Karl and set to travel from NC . I got two calls with in 5 minutes of each from two different salesman. One I had not talked with all day and then the original guy telling me someone had just walked into buy the car. Sleaziest I have ever dealt with and I have bought a lot of cars in other states. Not to be trusted by any means!!!!

STAY AWAY!!!!!! Can I give them negative stars? Because if I could, I would. This place was the worst! We wanted to view a used vehicle there-a simple request, right? Not here! Talked to no less than six people to try to accomplish this, and when we actually set up an appointment to see the car, it wasn’t even there! One of their employees had taken it out to use at the time of our appointment! Most unprofessional place I’ve ever been to.

They called and they said the truck was there. I went at the time I told them I would be there that after noon and before I could see the truck they made me fill out all kinds of paper work. After that they all about the truck I was trading in and told me they would only give me low wholesale for it. After all that they said the truck want there and I had to go someplace else if I wanted to look at it because it wasn't there.

Careful typical greasy car salesman. Don’t let them bullying you into their faux priced vehicles. Waste of drive. +$3000 to any of their cars. Or subtract that much from your trade in. Do the math. They are betting you can’t. First bad review I’ve ever given in my life. Nice work Empire Hyundai

Very responsive but I didn’t actually drive a car with them.

Great experience!

very knowledgeable staff very friendly and low profile no pressure to buy over all a great experience wish there were more dealerships like them. I would highly recommend them to any one.

They were great. Thank you Jordy our sakes rep!! We bought over the internet out of state and they delivered perfectly! Hassle free. Highly recommend these folks, you won't be disappointed.

My initial contact through CarGurus was answered with 4 or 5 emails in which one of them the car I was interested in was priced over $2500 more than advertised on CarGurus.

Dealer reached out and was courteous and informative. Although I purchased with another dealer.

They were nice

Very friendly and helpful

Quick response - stayed in contact t just didn’t have exact car wanted

They were great! Everyone there was nice, patient and helpful! Wish it wasn’t so far away!!

The team was very helpful is securing a loan for my daughter even with needing a cosigner. They were professional by honoring a lower price that was originally posted on their webpage. The sales manager proved to be a stand up manager by reimburse the optional service coverage that was added by mistake. Jeff Whyler has earned my future business.

Very prompt in contacting

They went above and beyond to get me into the vehicle that I was interested in.

Poor communication between the sales team. I was working with a sales rep, but the car was already sold while the sales rep was still talking to means if it was available. Sales rep was helpful but better communication needed with the sales team.

Great team to work with so far!

Very good response.

Excellent service, very helpful!

My overall experience was disappointing. Besides giving me KBB value for my current car they would not negotiate the price on the new vehicle. Even after running my credit they stopped working with me. Save your time and shop somewhere else.