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Poor overall experience. People did reach out, but response was slow and not well coordinated with other key individuals within the dealership. This was the hardest I have ever had to work to try and purchase a car. In the end, no purchase was made. Finally, when requesting the best price available, they gave me a price that was roughly $400 more than what was advertised on there website.

Store manager wanted to argue that all the f250 trucks were diesel which they weren't. Also the truck I went to look at was listed as a long bed which it wasn't.

Curtis Graves is one of the best salesmen I have ever spoken with; although we didn’t buy from here he had a lasting impression on me that I want forget. Curtis wasn’t overly aggressive with his calls which was nice. Curtis sent videos of everything we requested great salesman..

We drove up to purchase the car but since we did not want their financing they wanted to up the price more than it was listed for.

Overall our experience was good. I can't fault them at all. The only issue we had is that we paid more than we expected to pay. But that had nothing to do with the people and the experience. Moise helped us get the vehicle we wanted. Overall I would recommend. But I do have to say even though we paid more than expected they did negotiate and help me out. Vehicle was clean and top notch.

I worked with Marcus. He was great and broke the stereotypes you expect when car shopping. I was honestly sad I didn't like the car because I wouldve loved to give him my business. Will definitely be keeping an eye out to see if I like anything else they get in

Sales manager 'apologized' for incorrectly pricing the Jeep $750 low on the website. Then explained why $2550 of 'dealer perk add-ons' were also required in the real price. This was AFTER allowing us to take it to our mechanic for a $100 inspection. So we wasted $100 to learn the lesson to never have any dealings with Napleton Kia of Carmel, Indiana. My real star rating for this dealership is 0.

After I scheduled a test drive, they raised the price by $1250 the next day. We did not come to an agreement on my trade in because we were off by $1500. Had they agreed to the original price I would have paid the extra $250 but they would not. Shady business practices will keep me from ever doing business with them in the future.

We were baited and switched. Twice the morning we called and confirm they had the vehicle but when we showed up they had sold it yesterday. They Continue to call wanting to sell us a different car.

Contacted immediately, confirmed available. Buyer beware internet price Does Not include $2300.00 up charge! VIP package, applies to all cars. Should have been disclosed before I drove there and spend 4 hrs at dealership! Had to go back and forth to reach agreement. Staff great otherwise. Great car but not the deal I thought. Where was the fine print?

I didn't actually purchase from this dealer, but they were respectful and did not bombard me with calls or emails.

They sold me the car for $17,000 and claimed I didn’t tell them about the car gurus price. I also did not get a metal key with my car only the remote starter. I found this out when I took it to Benz dealership. Hopefully they will pay for my key. Marcus was a good salesman but I think he should have informed me better; because it was my first time buying a luxury car.

They contacted me the very next day after I visited their dealership (Sunday). However, I didn’t respond to them. The encounter ended on my part following several attempts from them.

Great Service

We made an appointment to see a vehicle that they confirmed with us. When we got there the vehicle had never been on their lot. We spoke with GM Russell who was not apologetic. He tried to sale us a different vehicle. When we declined and he saw we were frustrated his quote “what am I supposed to do the car isn’t here”. Also beware, all their vehicles are $2000 more than listed because of the anti theft tracking system they automatically install on them.

I had asked three times to see more pictures of this vehicle. No one responded. When they finally did respond they sent me a stock video. I know we all get busy at our jobs. But come on people.Its the words of a little guy that can make you great. Don't iqnore a costumer because he's looking for a $5000 car, and not a $50000 one

Experience was good

Very nice and helpful!

Great experience ..because of the young man Alejandro who was extremely professional, patient and did not try and pressure us, he listened and heard us in the end we drove away very satisfied customers

Communication. Was the dealer quick to respond to your inquiry? Yes

Unprofessional: Did not know where the car was located at first. Some of them thought that it was sold other not. Finally, we agreed on the posted price and the manager added some charges that were not supposed to be. So, we left without taking the car.

I had a great sales rep Hakeem Valentine. Got the car I wanted

Nice people but the vehicle ended up being sold before I could see it.

Very informative about vehicles. Sales people were very good . I would definitely recommend using this car dealership. Thanks Joe

They have sent me an email but I have not responded to them an that is my fault

Set a specific date and time, told car would be waiting for me gassed and cleaned. Upon arrival, no car and they couldn't even find it for nearly 45 minutes! It was at another one of their dealerships, filthy and waiting to go through service AFTER finally being told, "we THINK it has a deposit on it". Wasted my time and never got any real answers from them about car and what happened.

I purchased this vehicle. The dealer was very friendly and accommodating.

Super nice people very professional attention and nice cars

Josephine was very helpful. Made the process easy. Mark even spent time with me going over all the control and extras. Love my car!

Good experience. Helpful and interested in my needs..

I worked with Marcus. He was great and broke the stereotypes you expect when car shopping. I was honestly sad I didn't like the car because I wouldve loved to give him my business. Will definitely be keeping an eye out to see if I like anything else they get in

They sold me the car for $17,000 and claimed I didn’t tell them about the car gurus price. I also did not get a metal key with my car only the remote starter. I found this out when I took it to Benz dealership. Hopefully they will pay for my key. Marcus was a good salesman but I think he should have informed me better; because it was my first time buying a luxury car.

I was contacted by the dealer very quickly. We set up an appointment for the next day. David was very professional and knowledgeable about the car. The car itself was as good as described (I bought it). Even the haggling over the price was done in a professional and friendly manner. A very positive experience all around.

We were baited and switched. Twice the morning we called and confirm they had the vehicle but when we showed up they had sold it yesterday. They Continue to call wanting to sell us a different car.

I didn't actually purchase from this dealer, but they were respectful and did not bombard me with calls or emails.

I had a great sales rep Hakeem Valentine. Got the car I wanted

Overall our experience was good. I can't fault them at all. The only issue we had is that we paid more than we expected to pay. But that had nothing to do with the people and the experience. Moise helped us get the vehicle we wanted. Overall I would recommend. But I do have to say even though we paid more than expected they did negotiate and help me out. Vehicle was clean and top notch.

I didn't actually purchase from this dealer, but they were respectful and did not bombard me with calls or emails.

They have sent me an email but I have not responded to them an that is my fault

I like the fact that Lenny and Omar tried to make a deal. I liked being able to test drive the cars with no rushing.

Very nice.

called me immediately and is willing to work out a deal with pricing, so far so good compared to most dealers

Tammi did a great job. One issue on the purchase, and the dealership fixed it. Thank you!

Set appointment to see vehicle at 11:00 am the next day. Appointment was confirmed at 8:40 am day of appointment. Arrived at dealership and was told the car had sold the night before. Said they could get another one like it but with more miles on it for same price. A phone call to let me know the car wasn’t there would have been nice. There’s a lot of places to spend your money don’t think I’ll do business with them.

Excellent dealership. Great services. General manager and finance were outstanding.