New Volkswagen Passat for Sale in Baltimore, MD

My sales consultant contacted me very quickly and worked with me to set up a time to test drive the car. The car was spotless and ready to go as soon as I got to the dealership. Every part of the buying process was explained and the financing was quick and painless. Would highly recommend this dealership.

These people don’t wear masks. To make it worse, the car salesmen are rude. It seems to be an inconvenience to them that people show up actually wanting to buy. We noticed cosmetic issues with the car and were given attitude stating the car is “used” “what do we expect”. We ended up buying only because we actually needed the car and drove out almost an hour to see it.

Marcella was great and responsive

They were very helpful in the beginning of the process. I happen to find other SUVs that are closer.

Very responsive.

Super awesome internet sales agents! They keep you informed, ask questions and offer suggestions for what is out there for you!!! Very nice dealership

Overall a good experience, but had issues communicating at times. I believe it was just due to as newer sales staff being assigned to me, not a big deal. Just a minor annoyance. Delivery could have been easier to schedule, but it all worked out conveniently enough in the end.

Great staff

Personnel are very personable. Vehicle was as advertised. Facilities are nice, however, bathroom was a disaster, toilet paper and hand towels all over the floor and appeared to not have been cleaned recently. Vehicle had CEL upon first key turn, only had 10 miles of fuel so had to wait before taking for test drive, salesman should've verified that vehicle was ready to be shown as they were given plenty of time to prepare. Overall experience was average.

Nice dealership. They are very helpful buy the vehicle or not.

The replied very quickly. But the car was not available. Must have been sold. They offered other ones they had.

They get you in with competitive prices and then add all their fees. 800.00 for a processing fee??? Its the same ol song and dance answer as well. They will waste your whole day. Their fees are ridiculous and meant for people who don't know any different. I wish I had read the reviews here before driving down there.

Good experience. I would visit them again.

I purchased this car on memorial day weekend. The sales and financial personnel at Heritage were all very professional and easy to deal with-- even after an old friend from out of town showed up a little tipsy out of the blue half way through my purchase!!! I was so embarrassed, but the staff at Heritage were mostly unfazed. It took forever to make the sale but I felt like they gave me a good deal and all my questions were answered. Thank you Melvin and Ms. Carol!

Absolutely best buying car experience... fast informative

I purchased this car on memorial day weekend. The sales and financial personnel at Heritage were all very professional and easy to deal with-- even after an old friend from out of town showed up a little tipsy out of the blue half way through my purchase!!! I was so embarrassed, but the staff at Heritage were mostly unfazed. It took forever to make the sale but I felt like they gave me a good deal and all my questions were answered. Thank you Melvin and Ms. Carol!

very good excellent service nothing crazy straight foward no complaints

Absolutely best buying car experience... fast informative

Good experience. I would visit them again.

I purchased this car on memorial day weekend. The sales and financial personnel at Heritage were all very professional and easy to deal with-- even after an old friend from out of town showed up a little tipsy out of the blue half way through my purchase!!! I was so embarrassed, but the staff at Heritage were mostly unfazed. It took forever to make the sale but I felt like they gave me a good deal and all my questions were answered. Thank you Melvin and Ms. Carol!

Great folks. Nana is very courteous and friendly. Best price of any of the dealers I worked with. I very much recommend them.

very good excellent service nothing crazy straight foward no complaints

Great folks. Nana is very courteous and friendly. Best price of any of the dealers I worked with. I very much recommend them.

Absolutely best buying car experience... fast informative

Excellent

Spoke with a representative from Stohlman who said he would get back to me via phone; he did, but he was a weird dude. I then got an email from another representative about a day later. I then spoke to this rep on the phone, who said he would get paperwork together so I can figure out pricing/financing options. He said he was taking over from the previous rep. Never got anything. Overall not a good experience.

Very Helpful

initial response was quick, asked a question and was asked in return to provide more detailed personal info. Sent info and waited 2 days for another response. Best if you just go in and see the vechile.

Very responsive to all of my questions.

Best dealership I ever seen. They are so nice to their customers no pressure to push you to buy the car. Sales person Haben is awesome. If you go there make sure you see her.