New 2017 / 2018 Toyota Prius c For Sale Near Reno, NV

I do apologize for the frustration but we always want to make sure any vehicle we retail is up to our standards. When we take a trade in we have to stock it into our inventory. If we know just by looking at the vehicle that we are not going to retail it we remove it from our website immediately. Unfortunately, sometimes we have every intention of retailing the vehicle when we take it in and then it goes into our shop for a complete inspection and we find things that were not known prior to that. Believe me, we are as disappointed as anyone when this happens. What we will never do is only recon

I do apologize for the frustration but we always want to make sure any vehicle we retail is up to our standards. When we take a trade in we have to stock it into our inventory. If we know just by looking at the vehicle that we are not going to retail it we remove it from our website immediately. Unfortunately, sometimes we have every intention of retailing the vehicle when we take it in and then it goes into our shop for a complete inspection and we find things that were not known prior to that. Believe me, we are as disappointed as anyone when this happens. What we will never do is only recondition a vehicle enough to 'get it past the customer'. If the vehicle is on our front line, we are confident that we have done everything we can to ensure it is a great, dependable vehicle and we are excited to sell it to our customers. We do not have an 'internal rate' in our Service Department for used cars. They charge our Sales Department full rate for any and all work they find and do. This ensures our technicians are finding everything there is on our used vehicles that needs to be fixed because that is how they get paid. We hate to lose a deal when we know we have a customer waiting days for it to go thru the reconditioning process but I would much rather that happen than sell you a vehicle that may have problems in the future. I hope you understand and I again apologize for the frustration. -Tim Mitchell GM   Less ...