New 2016 / 2017 / 2018 Mercedes-Benz CLA-Class For Sale Near Hartford, CT

Car was sold; yet, still on their site days after the sale. In fact, still on CarGurus site today, 9 days later - confusing and frustrating for buyers. Contact was professional and pleasant.

Professional

Excellent sales person

I had an apt to view a car with Aaron on Tues (5/16) @ 4:30 I drove 45+ minutes in heavy traffic and was about 10 minutes late for the apt (I do not have a cell phone - I wasn't able to call) I arrive at 4:40p - come to find out Aaron had taken another customer for a delivery I'm not sure if he made this apt just prior to my arrival or after my confirmation with him on Monday (5/15) but I was told they didn't know how long he'd be and I can wait for the manager to get someone else I waited +1/2 hour NO Manager or person otherwise approached me while I was there. I spoke to no one. I left. On Weds (5/17) I reached out to the dealership again - I have heard nothing back since UPDATE: I just heard back from them today (5/19) after 4 previous attempts - the car has beens SOLD They can't even keep a basic apt or make an attempt with another person to help, or have yet to respond to my further inquiries. I guess my money isn't good enough for them. If this is how they treat their customers before even getting into a car, consider how it will be if you need them after purchase Good luck to anyone having to deal with such an unprofessional operation BUYER BEWARE - WILL DO NOTHING TO MAKE IT RIGHT