New 2017 / 2018 Mercedes-Benz CLA-Class For Sale Near Hartford, CT

did not buy the car from them but they were very helpful

Excellent sales person

Mercedes Benz of Danbury was the first dealer to respond. They did so very quickly. Within hours, I was at the dealership taking the car for a test drive. All of the staff were friendly, helpful and accommodating. I ended up purchasing the vehicle! The entire process from start to finish was a pleasant experience.

I had an apt to view a car with Aaron on Tues (5/16) @ 4:30 I drove 45+ minutes in heavy traffic and was about 10 minutes late for the apt (I do not have a cell phone - I wasn't able to call) I arrive at 4:40p - come to find out Aaron had taken another customer for a delivery I'm not sure if he made this apt just prior to my arrival or after my confirmation with him on Monday (5/15) but I was told they didn't know how long he'd be and I can wait for the manager to get someone else I waited +1/2 hour NO Manager or person otherwise approached me while I was there. I spoke to no one. I left. On Weds (5/17) I reached out to the dealership again - I have heard nothing back since UPDATE: I just heard back from them today (5/19) after 4 previous attempts - the car has beens SOLD They can't even keep a basic apt or make an attempt with another person to help, or have yet to respond to my further inquiries. I guess my money isn't good enough for them. If this is how they treat their customers before even getting into a car, consider how it will be if you need them after purchase Good luck to anyone having to deal with such an unprofessional operation BUYER BEWARE - WILL DO NOTHING TO MAKE IT RIGHT