New 2016 / 2017 Kia Rio For Sale Near Tyler, TX

Overall we had a good experience. We found the 2013 Optima through internet sales search, called and were immediately connected with "Jennifer" who confirmed the vehicle was still on the lot and available. We arranged a test drive the following day and Jennifer had the vehicle waiting for us. We took a drive, she answered all our questions and we purchased the vehicle. The vehicle was immaculate. My only suggestion is one of follow up. We purchased an actual spare tire for $79 to be added in place of the emergency kit unit. When we called to see if the vehicle was ready, it wasn't. The tire had not been placed in the vehicle. Not a huge deal, but was slightly disappointing in light of the excellent service we received up to that point. We took the car anyway and brought it back two days alter where service installed the spare in a matter of about 30 minutes. Again, not a big negative, just would have like the vehicle agreement gone completely over before handing us the keys. Given that, would I buy from Southwest Kia again? Only if Jennifer is there to sell it to me. I'm a new Kia customer now!

Not a trustworthy bunch. I got fed inaccurate information about the warranties associated with the vehicle. When I arrived, I was told that this information was incorrect and that I was being offered a "third-party" warranty of some sort. This experience set me on edge and prompted me to avoid buying a car that I was inclined to buy that day. The last staff member with whom I dealt with, however, was very helpful, taking the time to show me the vehicle.

Can't really rate since I didn't have much interaction with this dealership. They informed me that the truck had sold

great Tony was a good salesman

Great customer service! Ask for Chris!

Very good service gave me the best deal for the Range Rover love my new truck

Contact was pleasant & initially helpful. Had a few things that I needed to either trade of sell to be a serious buyer. At that point, follow up sort of dropped off a bit. That helped me make a decision not to buy at this time & get my stuff sold before I start this process again.