New 2017 / 2018 Kia Optima For Sale Near Buffalo, NY

I had a great experience. They weren't hounding me, they very easy end pleasant to work with. As soon as I inquired about a vehicle, they got to me within a 20 minute window. There was no pressure for upsells on the vehicle I purchased. They offered, I declined, they verified, I still declined and they respected my decision. The process was very smooth, even though I live out of town they accommodated me.

Drove 45 miles to dealership to look at vehicle that they told me that morning was available. Arrived at dealership to find it was already sold. Said they contacted me by email but I never found that email to exist. Very unprofessional dealership. Not customer oriented at all.

Went to look at a vehicle, when i got there i waited for about 25 minutes while my sales guy located the vehicle, this is after i had an appointment all set. When i got there the original sales guy i was to meet was not there also. After my sales guy came back he told me that the car was damaged and had a bad transmission. So i then proceeded to look online with him for another vehicle which fit what i was looking for. After finding another vehicle that i liked he proceeded again to go get the keys for the vehicle and i waited again for like another 25 to 30 minutes. When my sales guy came back he notified me that car was sold and no longer available. I drove up to the dealer once i had scheduled the appointment which was a 1hr drive right after i got out of work. The lady i spoke to before i went up there assured me everything would be set and made me fill out an application on line to ensure that i would be all set by the time a got there which i was not. Nothing was set at all and they proceeded to ask me all the same questions that were on the application i had filled out that morning before driving out there. I was not satisfied at all and will not be taking my business there in the future.