New 2016 / 2017 Chevrolet Impala For Sale Near Phoenix, AZ

Truly unhelpful. the salesperson was so arrogant & not at all interested in making a sale. Maybe we weren't a perfect 10 customer, but we all deserve to be treated with dignity. This guy went into let's see how stupid this customer is... within 5 minutes we were escorted to cars listed at triple the price range we were looking for.

First contact from the Sales Manager was great. Follow up was less than mediocre. Dealer policies do not allow a positive experience. They do not know how to handle a cash customer. I don't do the dealer dance, go here, go there, wait here, wait there. I want to be in and out in 15 minutes. Service, parts, also lacking. Had issues with items that should have been handled by the used car prep they tout in the sales pitch. I did buy the Tahoe, only because I said I would. I would not subject anyone to this outfit.

I was interested in a specific vehicle that this dealetship had on their lot. I sent in a request for more info & i totally got bombarted with a bunch of emails from them.i responded to 1 of them finally they told me the vehicle had been sold then they tried to sway me on a different vehicle that i didnt want nor was i interested.

2nd time I called about a honda that they said was sold, but still advertising. Went somewhere else

I was interested in a new body style Impala. I did some Internet searching and came across the reasonably priced 2014 at Autonation Superstition Springs. Upon inquiry a representative responded almost immediately! He then supplied me with answers and documents regarding all questions I had. We then set a meeting so i could see the Chevy in person. Once I arrived to the location i walked inside with no clue what the individual i had been speaking with looked like, but he happen to have a easy name to remember (John Wayne) once I mentioned that to one of the other very friendly employees he did not simply point me in the right direction he put what he was doing on hold and walked me back to introduce me to John. Overall all I must say I was more then satisfied with my buying experience it was relatively quick and very stress free. I never once felt hassled or pushed. I'm not sure if it's standard procedure but they even washed my new vehicle and filled the tank with gas, nice touch. I happen to visit late in the evening and had my other vehicle with me and to avoid having it locked behind the gates at the facility John followed me to the parking lot of Walmart to park my vehicle until I could pick my secondary driver up. This was a very hospitable location and would not hesitate one second to refer friends and family to Autonation.

So so experience. Salesperson seemed put out he had to work.