New Chevrolet Impala for Sale in Houston, TX

Very professional. Car was as described. Could Not come to a price I was looking for

Saw the car online, emailed the Sales man (James L) and we agreed on the price , I told him I wanted to buy the car, then I Paid a company to come and Check the car , I told him if all okay, I will pay and finish the deal. Suddenly He stopped answering my emails and calls, and I received that the car is Sold! Most un professional person I ever delt with. Worest online shopping experience ever.

Very simple buying was very pleased with their service and I purchased the car

Great people

Dealership responded very quickly via phone and email.

Sticker price is not the bottomline price. This dealership tried to tell me that their protection plan was "built into the car" and would not remove it. There is no such thing! The price came out to 5,000 more than the listed price. They didn't give me a choice. They tried to force me to buy a plan that I did not want. I walked out. I was a done deal. I was sold on the car. They lost my business.

Overall experience was great. Miguel our sales vendor was very helpful and knowledgeable. They had the best price than prices in Houston. Twenty minute drive was worth it. I love my new truck. Would recommend to anyone who is looking to buy. Great inventory of vehicles.

Good experience

Best price in town on the truck I was looking for.

Earlier this month (November 2019) Advertised offer wasn't truthful. They had all kinds of reasons why they couldn't honor that pricing and had a lot of hidden add on amounts. I was a 100% potential buyer but we couldn't come to an honest price based off of their false advertised price. They missed the mark, and a sale. Lesson learned for me about online pricing (baiting)

Happy with their service & smiling faces. Down to earth people.

Pleasant dealership to work with. Great customer service. Very satisfied with dealership.

worse dealer, i called 3 times and ask to speak to sales they never called back

The dealer never replied to any online inquiries. When I called, the individuals I spoke to were helpful working with my situation. However, when I asked about the vehicle, I was told it was unavailable and was offered a different one with 3000 more miles for the same price. Finally, when numbers were discussed, the final price included a “mandatory” $3000 protection plan. Helpful initial customer service, misleading pricing

They didn't have the model and color we wanted on the lot but worked hard to get it. Salesman and financing department were great. Would recommend them.

Had Chevy Trail Boss marked 29,995 in big numbers in front of dealership, I was prepared to buy at that price. Once we sat down to discuss the price, it jumped to $34,000 because they wouldn't seill at the advertised price unless i bought the "pro pack" for $4000. There's no benefit in buying this. I never bought, bait and switch. Ask if the vehicle comes with wheels.....don't but from these bait and switch guys.

Dealer salesman was great. However, be aware that you are required to purchase their extended warranty. Buyer (at least on used car) CANNOT opt out and it is expensive. Had one other problem. I signed contract to purchase and put money down and while I was waiting for maintenance they sold my car to another buyer. So buyer be ware.

Poor communication had me drive an hour and when I arrived they informed me the car was sold

Good service. Got exactly what I wanted. I recommend Jay Lafluer.

Very comfortable and very reasonable with negotiating. Sales people are excellent in their knowledge of what we were looking at.

Quick and responsive

Car is still shown on several sites though the dealer finally emailed saying it is sold.

After I notified the dealership that I was interested in a vehicle, they responded right away. I was given upfront pricing with no run around, which I appreciated. After letting them know, I was interested in buying the vehicle they rolled out the red carpet. I do not live where the dealership is located, my salesman Bret van pelt drove to the bus station in Austin to pick me up! Excellent service from the jump! Would definitely shop for another car again!

Responded immediately, trying to get me a great deal

They seem to be very pleasant and helpful at the beginning. There was a slight mixup on some photos to be sent, but very apologetic after reconnecting. Found a car in between time. Would deal with Ron Carter, if had the chance again.

Talk to a salesperson drove from Houston to Alvin to be told when i got there it was sold after i talk to them earlier that day. Waste of time

Great immediate communication.

Bought this car and the salesperson Brianna was so very sweet and most of all helpful! Customer service is a big deal to me, I would definitely buy from them again :)

I was contacted by my salesman Travis. He and the manager closed the deal promptly. I have never felt better about buying a new car. It was a great experience. They don’t waste your time.

Great service

Sold car but good

After confirming availability, I made a 40 minute drive just for them to lie and say the vehicle wasn't available. after walking around we found the vehicle and I was surprised and they played it off and went to find the key. After I was checking out the truck they made ANOTHER excuse; apparently the vehicle now had transmission issues... worst dealership ever. Don't waste your time! And the vehicle is still listed on cargurus.

Yes , very helpful thanks!

They promptly send email but I had already committed to another dealer

Great service ! Just couldn't come to an agreement on price of the vehicle. Maybe next time

My very helpful dealer contacted me regarding the Cruze. I’m still working with him. Excellent service.

Timely response.

Generally positive experience, willing to sell at close to listed price.

It was very good.saleman were very helpful.i give them a four rate

I was told the car was never in an accident but checked the carfax and it was

Never felt pressure to buy drive or anything