iDrive On Demand - Jacksonville

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2431 St Johns Bluff Rd S
Jacksonville, FL 32246

Sales: (904) 999-4717

All reviewers have been verified to have contacted this dealer – Learn More
Nov 3, 2017
Josh at iDriveOnDemand was extremely helpful, courteous, and responsive.
Aug 13, 2017
Guru9XC3M
Great
Aug 9, 2017
Guru9RW24
Excellent experience. Very helpful and personable
Jul 13, 2017
Great dealer, vehicle just ended up not being what I wanted. (No warranty offered, so keep that in mind before you buy here.)
0 people found this review helpful.
Jun 27, 2017
Person answering the phone seemed uninterested in dealing with me, the customer.... I called about a Used Range Rover, has to leave a message, then never received a call back. I then had to call back to get someone on the phone. I was then told that they would get back to me within 15 minutes, but received call 24 hrs later...
1 people found this review helpful.
Jun 13, 2017
GuruP5NL
Dawn was great! Purchased my X5 here!
Jun 5, 2017
Contacted me quickly
May 31, 2017
This vehicle has many issues and I emailed asking questions about it before going to Jacksonville with no response. I traveled from Lake City to Jacksonville and it was a waste of time. Who ever purchases this please check it out well!
3 people found this review helpful.
May 23, 2017
Easy to work with and no complaints
Mar 15, 2017
Dealer responded quickly but offered a low trade in price for my car
Mar 1, 2017
Great!
Jan 9, 2017
Really great to work with. Low pressure and they call you back. Cars were in excellent condition.
1 people found this review helpful.
Dec 19, 2016
The response I received from this dealer proved that they are very outstanding. Thank you.
Nov 24, 2016
The first contact never called me back. So, I contacted them again. This time, the vehicle was "just sold" when I contacted them. Yet, the CarGurus listing had been up for over a year. Feels like a bait-and-switch. Guy said he could find me a LR "exactly like what I was looking for," except the one in the ad was the one I wanted and he didn't have it.
6 people found this review helpful.
Sep 24, 2016
Specopsguy1
5
Good and prompt communication. Answered all my questions and seemed very helpful and knowledgeable about the vehicle.
0 people found this review helpful.
Sep 20, 2016
Great response...extra information on the car and potential of being there as it is a distance from me. My timing is not good as I am waiting on an insurance settlement, but dealer response was great.
Aug 9, 2016
sstern0626
Excellent communication and follow through. I recommend this dealership to EVERYONE.
1 people found this review helpful.
Aug 9, 2016
Got the MAJOR run-around! I was getting ready to make a trip down to pick up a car, but when I asked for a mechanic to be able to look at the car, there came a lot of confusion. I'm still awaiting a call. They probably sold the car or the car was not what the carfax showed. Shady people, stay away.
4 people found this review helpful.
Jul 25, 2016
As described and super fast with customer service.
Jul 22, 2016
suzy44doodle
Great
Jun 21, 2016
Replied with phone call within 15 minutes of email. Thanks for your promptness!
0 people found this review helpful.
Read 19 old reviews
Jun 1, 2016
mervdj123
5
So far we are on a good note. They gave me a call back and it didn't Take long
0 people found this review helpful.
Jun 1, 2016
Got back to me very quickly, have not bought yet. Debating about 2WD vs 4WD
1 people found this review helpful.
May 22, 2016
Responded, but car was no longer in stock, and is still online two weeks later.
3 people found this review helpful.
May 19, 2016
This dealer never conveniently has any of the vehicles posted online. They utilize their online posts to solicit themselves AZ representations for you at auction. I have inquired on several vehicles and they never had any of them and I still see one from a month ago posted online everywhere. I would not recommend wasting your time contacting them unless if you are looking for someone 2 be a middle man at an auction for you
4 people found this review helpful.
May 5, 2016
he has found several of the cars that i want and is very responsive and helpful
1 people found this review helpful.
Apr 21, 2016
jck50
Made sure I understood the situation on the vehicle
Mar 16, 2016
As previous reviewer stated responded to my inquiry with a "not available" with 2 cars but stated "we'll find you one". These cars are still listed on the website....ummm.
3 people found this review helpful.
Response from current dealership:
Our website clearly states our business model. Every car we have listed is either in stock or can be sourced through our off lease programs. We have a physical store in Greenville with over 40 cars in stock. If and when they sell we can source anything within 7 days, sometimes cheaper and better than what is listed. I encourage people to read the reviews of people that have actually done business with us and not those that want to critique our business model before they do business with us. We were voted best independent dealer in the upstate for a reason!
Feb 5, 2016
It Took 3 days and 3 phone calls from me to get anyone to respond. The car that they had advertised online not only wasn't in stock according to Carfax had 10000 more miles than the listing showed and recently had an oil change in another state.
2 people found this review helpful.
Feb 1, 2016
My husband and I drove over two hours to view this vehicle. The vehicle was exactly as described and Kimberly, our sales-lady could not have been better. We went home with our new-used GMC Yukon. Wonderful experience. Would definitely buy here in the future.
Response from current dealership:
We love what we do and this is exactly why. We can't wait to see you again!
Jan 25, 2016
Classic Textbook BAIT and SWITCH. A day or so after my inquiry I get a very well designed "Oh...sorry, that one got away but we'll get you another one!" advertisement. Seven days later that car is STILL listed. It's a tactic I'm seeing more on CarGurus. Dealer list a good/great deal car and then they "sold it last night." Dealers should be required to remove listings within 12 hours of a sale and be banned for deceptive advertising.
1 people found this review helpful.
Response from current dealership:
It amazes my how quickly and easily people want to write negative reviews before even having a conversation. With that said we do not employ ANY bait and switch tactics. We are a small dealership with limited inventory that sells quickly. We update our inventory as fast as we can but what differentiates us is that we can offer custom ordering of any preowned car that can often beat what we may even have in inventory. This process is no different than viewing what you see online and with one phone call this customer would have learned this. If anyone would like to have an actual conversation to
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Dec 26, 2015
It took the dealership 3 days to call back. I was buying the van for Christmas. I bought the same van in North Carolina instead of Florida.
Dec 18, 2015
Very attentive to your preferences and they work hard to get what you want...Taryn's customer service is AAAAA+++++
Dec 17, 2015
Good - they weren't pushy but yet seemingly interested in obtaining my business.
Nov 17, 2015
ryanmot
This car has been sold and communication has been slow to respond.
Nov 3, 2015
Dealer responded in a timely manner
Nov 1, 2015
Excellent experience. Catered to everything needed. Went above and beyond what any manufacturer dealership would do. Highly recommended. Very pleased with my 2006 m5
Oct 1, 2015
Dealer called said car had sol but offered to help find another car I would like.
Sep 7, 2015
good
0 people found this review helpful.
Aug 30, 2015
Very responsive to my online inquiry. Not professional at dealership. We walked out after waiting for 10 minutes. It appeared that no one was inside building or in front lot? We drove for 1.5 hrs to look at a truck and left without speaking to anyone. Found a truck at another dealer.
Response from current dealership:
Hi, this is Ryan Alford - the owner of iDrive. First thing I would like to say is we are not perfect. We make mistakes and we do our best to make them right given a fair chance. In this case it's sad that my first conversation with this customer is on a site responding to a "sales review" from someone that didn't make a purchase from us. None the less let me say this, we are a small family-owned business. We run a small staff with low overhead to keep our prices low. I personally worked at the store all weekend where we have limited hours from 10-5 on Saturdays. I had no contact with
 More ...

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