West Palm Beach Nissan

Here is my experience with West Palm Beach Nissan. Day one. I find an ad for a Nissan Juke listed on a popular car search website and send a request for more information. That same day and even within minutes I have several salespersons from West Palm Beach Nissan calling, texting and sending me replies. So many that I do not know with whom I should be talking to and my email replies reflect that. The last thing I want is someone claiming a commission because they say they contacted me first. I am promised repeatedly to get me the best price. Day two one of the sales staff, seeing my address, says, "oh wow we are neighbors let me get you the best price" never to be heard from again. Day three no answer.Day four I send a "whats going on?" letter to god knows who by this time because not on eof the original people are responding. Finally get a response that the car is priced below KBB and that is it, no way they are going to accept an offer, so I leave it alone. A few days later. guess what? The web site on which I originally found the Juke tells me that there is a price drop. Of over a THOUSAND dollars!!! No room to wiggle? And does someone call me to tell me this? Where are all of my texters, callers and emailers? Not one fo them, even when I sent a mail telling them what had happened. You know I always want to give someone the benefit of the doubt, especially after seeing so many negative reviews about West Palm Beach Nissan. But this just goes to show you that the old saying is true. A leopard does not change his spots. And a man is only as good as his word. In this case, this sums it up perfectly.

The car that is posted on CarGurus is not the car they have on the lot. It does not have a sunroof, it does not have leather or the premium package. Further, the car advertised was supposed to be an automatic. The car on the lot was a stick. We emailed the internet sales manager, Raj, before driving all the way out there to let him know we were interested in the advertised car. When we got there, they had a similar car but not the car advertised on CarGurus. If i could give them a negative ranking, I would.

Great to deal with got right back to me with all the info I needed to make a decision on the car.

Made a purchase from them. Quick processing of new vehicle

Requested information. 4 days later received an email asking if I was still interested after receiving the information I had requested. I responded right away that I had not and was still waiting on it. 6 hours later I sent another email stating I was still waiting from earlier that day to finally receive a response stating the truck had been sold but that they had others I may be interested in. It sounded familiar to others comments. I am still being contacted now asking if I'd like to see any others. It appears to me that the vehicle that brings the most profit is what they respond to first but then they continue after to try and meet their quota. I will avoid them as there are many other places in south Florida that wants to sell what they have and not use bait to get your info

Don't believe what they post on the Internet or what a salesman tells you when you call! Drove all the way there, after being told car was on the lot, to be told it's not here! Then next day, salesman calls to say car was in service could we come back! Update your Internet & train your sales people! Bought our Platinum Murano elsewhere!

They told me the car sold , but still on the inventory

So far I'm extremely impressed considering other reviews. I get the frustration as I've done auto financing in the past & I understand how dealers work. Old style dealers can be a pain, but you have an opportunity to cut a good deal & while the new style dealers are easier/friendlier to work with, they aren't going to budge on their price. I will say that the initial response was flubbed by the sales person, but management stepped up & reacted appropriately. I'm currently working on a deal for a 2011 JGC Overland Summit. I'll update my review once the deal closes, if it closes.

Extremely poor customer service. I set appointment and they canceled. I called and was never even told it was a Nisson Dealer and was immediately placed on hold before I could even say what I was calling from. Then, I went to see a csr and the sales person wanted me to walk the lot as he did not know where the car was then tried to show me a different car and answered a call with no manners to me, turned from me and walked away talking on his fone. Worst dealer I have come accross even the GM refused to talk with me.

Called and offered a car that we set an appointment to see only to drive 80 miles to be told it was taken to an auction. Not very professional!

Working with each person there was a great experience. Would recommend to others in need of a car.

Staff told me a used car was available. Upon arrival find out was sold over a,week ago.

Salesman and staff friendly, bit both denied distinct mold smell in vehicle on test drive. Vehicle had 2" water in back well (Jeep).

Told the lady I would be there in the morning for the suburban, and had an hour drive. instead of calling me back that night to tell me she had sold the suburban, when I walked in she had a list of cars she was trying to sell me- a Honda CRV! Seriously!! I was coming to buy a suburban and you want to talk me into a CRV!!! I was mad! A phone call would've been courteous. And I had to track down their number because they wouldn't even respond to my inquiry from cargurus!