Volkswagen of Rochester

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20 Farmington Road
Rochester, NH 03867

Sales: (603) 332-6242

Service: (855) 443-1031

Today 8:30 AM - 5:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 5, 2018
Responded - just wasn't the car that I wanted
Apr 22, 2018
Great team
Response from current dealership:
Thank you, David!
Apr 13, 2018
My interaction with this dealer was awesome. Jason knew everything about my car and was a delight to deal with. I will be buying this car from Volkswagen of Rochester
Response from current dealership:
Susan, thank you so much for taking the time to write a review of your experience with us! It's our goal that all our customers will have the same awesome interaction with us. If there's anything we can ever help with, please don't hesitate to call us or stop in!
Mar 20, 2018
Great follow up and outreach.
Response from current dealership:
Thank you, Thom!
Mar 13, 2018
Great group of people to deal with. Very helpful in the process of making a long distance purchase. Just wish they lived closer to me,
Response from current dealership:
Thank you David! It's been great working with you! Can't wait for you to get your new car!
Katherine Wysocki, Business Development Manager
katherinew@vwofrochesternh.com
(603) 332-6242
Jan 30, 2018
One of the best car buying experiences I've ever had. Drove from Rhode Island to New Hampshire in order to test drive and potential buy the vehicle. The dealership worked with me ahead of my visit to ensure everything ready in case I decided to purchase the truck. They answered every email and question I had the same day. From test drive to out the door with my truck took about 1.5 hrs. Every person I worked with along the buying process was excellent. They all went the extra mile to make sure I could complete the entire buying process in one visit. I could not be happier with my Volkswagen of Rochester experience.
Response from current dealership:
Matthew, thank you for taking the time to share about your experience with our dealership! It's our goal to change the way our customers think of buying a car, and to leave them with a one of a kind experience. Thank you for choosing to do business with us, and please do not hesitate to reach out to us if you need anything!
Katherine Wysocki, Business Development Manager
katherinew@vwofrochesternh.com
(603) 332-6242
Oct 27, 2017
Dealer was friendly over the phone, but the vehicle we were looking at had already been sold.
Oct 18, 2017
The whole procedure went very well. Car was clean, all my questions were answered clearly.
Oct 5, 2017
My dad and I went up last Friday he was looking for a Lincoln town car I saw this on line drove up with him and he drove it home great experience gave us New Hampshire inspection 20 day plate out the door we went definitely Great Deal for Dad 82 yrs Still going strong and he’s in great shape Thanks Again
Response from current dealership:
Steve, thank you so much for taking the time to write a review of your experience with us. I'm so beyond thrilled that your dad liked the Lincoln, and was able to drive it home the same day! Don't hesitate to reach out next time you need anything car-related, we're here to help!
Katherine Wysocki, Business Development Manager
katherinew@vwofrochesternh.com
(603) 332-6242
Sep 25, 2017
The response was very quick, Katherine Wysocki was very helpful and friendly, if the car was an automatic I would have purchased it, Katherine was easy to work with.
1 people found this review helpful.
Response from current dealership:
Roman, thank you so much for taking the time to write a quick review of your experience with me at Volkswagen of Rochester! I wish we had the right transmission for you as I would have loved to help you with your next purchase, but I'm still keeping an eye out for one! I appreciate you leaving a review for other shoppers to see how we do business, and if there's anything we can help with in the future, don't hesitate to contact us!
Katherine Wysocki, Business Development Manager
katherinew@vwofrochesternh.com
(603) 332-6242
Sep 23, 2017
GuruDLVZT
They were very kind and responded right away but car was already sold ..
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to leave us a review! I'm sorry we already sold the car you were looking at, but we appreciate that you took the time to review our dealership. If there is anything we can help with moving forward, please don't hesitate to contact us again.
Katherine Wysocki, Business Development Manager
katherinew@vwofrochesternh.com
(603) 332-6242
Aug 31, 2017
Yogihawthorne
Quick response with follow up
Response from current dealership:
Thank you so much for taking a few minutes to give us a 5 star rating! We aim to provide our customers with a phenomenal experience throughout the entire process, and that starts when our customers reach out to us online. If there's anything I can do to help you in the future, please don't hesitate to reach out!
Katherine Wysocki, Business Development Manager
katherinew@vwofrochesternh.com
(603) 332-6242
May 26, 2017
Veracruz_1358
Jimmy B was very good to work with
May 15, 2017
Patrick McCoy
Good communication
May 5, 2017
rlstanton
5
Everyone I dealt with were professional and helpful. I would buy there again and encourage anyone to also shop there.
Apr 8, 2017
Jdvando
Low key sales assoc was very helpful
Sep 28, 2016
Salesman named Jimmy and I discussed putting a hold on the vehicle on Friday, arrangement was to call on saturday to hold the vehicle with deposit. Unfortunately, Jimmy was not working that saturday, and someone else had a hold on the car (not sure when) and the car sold. There appears to be some miscommunication between the dealer representatives.
1 people found this review helpful.
Response from current dealership:
Sorry if there was any confusion over this. The vehicles remain for sale until someone decides to purchase, Unfortunately Cesare, someone else had decided to move forward on this before you could deiced ours was the right choice for you.  We welcome you back anytime
Sep 20, 2016
amacewan
Knowledgeable, courteous, and responsive staff. No pressure tactics. Refreshing!
1 people found this review helpful.
Aug 12, 2016
Never ending up driving up, but they were helpful answering questions.
1 people found this review helpful.
Read 10 old reviews
Jun 9, 2016
Fast response and very friendly. Have not purchased a vehicle yet
1 people found this review helpful.
Apr 4, 2016
Scot and his team are the best! Top Notch!!!
Response from current dealership:
Scot and Chet send their  many thanks for your kind words!
Feb 6, 2016
Contacted through CarGurus regarding a 2016 GTI with Lighting package that their website said they had. I was contacted back and had several phone conversations with someone regarding purchasing a car without coming in. I was out of state (in NY) and spoke with a sales rep about the car, the sales process, etc, filled out a credit application over the phone, and was then told that actually the car didn't have a lighting package - they had re- used some photos from another blue GTI they had previously. It wasn't until they went out to the lot to verify the car I wanted and realized they didn't even have it. The wrong photos remain on their website for the car. Went shopping elsewhere.
3 people found this review helpful.
Aug 25, 2015
I was contacted quickly but the vehicle had already been sold. Several follow up calls from them but they did not have any vehicles that I was looking for. Always polite and not pushy at all.
1 people found this review helpful.
Response from current dealership:
Sorry you missed out on that one, stop in and say hello!
Jun 5, 2015
Timely and courteous response to inquiry
1 people found this review helpful.
Response from current dealership:
Thank you Ed for reaching out to us!
May 1, 2015
The car was sold but they contacted me back quickly
1 people found this review helpful.
Response from current dealership:
Sorry, you missed out on that one!
Apr 24, 2015
Gary was the most honest, forthcoming, nonpushy sales consultant ive ever met.I told him i was looking at mazda and vw and wanted him to tell what makes vw a better choice. He gave me info as i asked and did not push. I would encourage all who are looking to please ask for him.
Response from current dealership:
Gary thanks you for the kind words, please say hello next time you drop by!
Apr 4, 2014
Responded to our e-mail only.
Response from current dealership:
Thanks Jim!
Dec 21, 2012
quick and honest, no games
1 people found this review helpful.
Response from current dealership:
Thanks for being a great customer John!
Oct 2, 2012
purchased this vehicle and the experience was very positive and Chet and JT were very professional. Great job!
1 people found this review helpful.
Response from current dealership:
George, thank you for your business, we welcome you back anytime!

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