Velocity Motors

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34 Gospel Ln
Portland, CT 06480

Sales: (860) 740-4156

All reviewers have been verified to have contacted this dealer – Learn More
Aug 24, 2016
Terrible customer service, extremely disorganized and incompetent. A waste of time and complete frustration. You cannot even deal with just one salesperson, it's back and forth between talking to different people and getting different and inaccurate information from each of the salespeople.No one ends up on the same page, and false information is given from each person you end up in contact with. No one calls you back when they say they will. No updates. Most unprofessional and frustrating experience ever!
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Velocity Motors:

There aren't multiple sales people to deal with at our dealership.  It is my partner and myself.  I told the customer that I needed too confer with my partner as two heads are better than one.  I was hoping he might think of a resource that I had forgotten. We try our best, but sometimes we just can't make a deal work.  I was faced with a challenging credit score, absolutely no money down and a very low income.  I tried really hard.  I am not magic!!!
Read 3 old reviews
Oct 23, 2015
Called back letting me know car was sold
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2015
Rude beyond rude!!!!!!!!! We were warned before we even went there- but figured it couldn't be that bad!--/ guess what ? It was !
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Velocity Motors:

I am sorry that the customer thought we were rude.  I always attempt to treat my customers with respect and try to empathize with their individual needs.  I know there are so many external factors that affect a customers credit and ability to get a loan.  We have many resources to tap into for funding solutions.  It is a rare instance when I can't get financing for a customer.  They may not always like the terms offered to them, but I can't control what the bank offers.  I will say that I don't sugar coat things for my customers.  I am very straight forward to make sure that my customers fully
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Mar 29, 2013
Dealer was very responssive but I found the auto I wanted before I got to West Htfd
2 of 2 people found this review helpful.
Is this helpful? Yes | No

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