Velez Auto Group

Is this your dealership? Sign up for a dealer account

2828 Browns Bridge Rd
Gainesville, GA 30504

Sales: (770) 532-9852

Today 9:00am - 7:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 23, 2017
Very bad experience drove 160 miles for the car was assured it was there and clean (which it was there) but car was extremely messed up paint peeling motor knocking. Battery dead and fuses blown. Radio did not work also air did not work. Don't be fooled by this dealer. Avoid at all cost. Also the picture used is not the actual car that's there! (I went to see the hyundai sonata (red)) dont waste your time even going for it. Pretty much everything on the entire lot is about broken. This is a scam dealer if you don't know much about cars you might not have noticed the ending flaws in various cars on the lot.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Velez Auto Group:

We are sorry to hear about your bad experience, Our main goal is to provide excellent customer service with that reason it is important to hear back from our customers with real name to ensure us this review is not a spam.  In any case please accept our apologize for any inconvenience we may have caused you, It's unfortunate you were not treated with the respect you deserve, that led to your distrust in our dealership. I am discouraged to hear of your negative experience.  
Mar 28, 2017
The group was extremely helpful, they helped me from over 100 miles away
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Velez Auto Group:

Tristan,
We would like to take this opportunity to express our sincere appreciation for your recent purchase. We value our customers and like for them to know it. Please feel free to call us for any of your automobile needs in the future. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.
Velez Auto Group.
Aug 26, 2016
I asked the sales person to call me and let me know if they sold the car before I had a chance to come look at it. I never received the call and drove a state away for thier negligence. Once I got there they acted like they didn't want to speak to me.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Velez Auto Group:

Ryan,
Thank you for bringing this situation to our attention. I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from the sales representative that led to your distrust in our dealership. I am discouraged to hear of your negative experience. Our main goal is to provide excellent customer service and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, I would like to be able to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
 More ...
Sep 9, 2015
The owner was very rude, showed no interest in interacting with us the customer. No one came out of the office to greet. I will never go back or recommend anyone I know!
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Velez Auto Group:

Danyelle,
I am discouraged to hear of your negative experience. I apologize for any inconvenience we may have caused you. It is unfortunate you were not treated with the respect you deserve. We are now under new ownership, and have improved significantly in our customer service. Given the opportunity, I would like to be able to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
Laura.velezautogroup@gmail.com
Read 10 old reviews
Jul 20, 2015
Good, I bought the car even though it needs work.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Velez Auto Group:

David,
We would like to take this opportunity to express our sincere appreciation for your recent purchase. We value our customers and like for them to know it. Please feel free to call us for any of your automobile needs in the future. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group
Jun 6, 2015
I got a response email almost a week after I inquired about the car to schedule an appointment. It's impossible to do so when nobody answers the phone numbers listed. Would not recommend.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Velez Auto Group:

James,
I am sorry to hear about your bad experience. We are under new ownership now and have updated our contact information. Our respond time is now instantly, and our main goal is to provide excellent customer service. It is unfortunate that you were not treated as such, I would be more than happy to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
Laura.velezautogroup@gmail.com


Nov 19, 2014
Experience was great and the dealer was very professional.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Sharon,

Thank you for your feedback, our customers are greatly appreciated.

Sincerely,

Velez Auto Group
Nov 9, 2014
They were good to me, I would like to recommend to friends to do business with them thsnks.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Nhiaher,

Thank you for your feedback, we appreciated it. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group
Sep 7, 2014
Dealership blew up my phone and email with promotion offers and didnt even respond about the car. Wouldnt buy a car here
Is this review helpful? Yes | No

Response from Velez Auto Group:

Kenny,
I would like to extend to you our most sincere apologies regarding this issue. We are now under new management and have resolved this technical error. I would be more than happy to make this right. Please contact me at your convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
Laura.velezautogroup@gmail.com

Aug 28, 2014
Despite calling ahead, I waited an hour in the dealership for them to never bring the car for me to view - just kept making excuses that it would "be here soon". Do not trust!!!!
Is this review helpful? Yes | No

Response from Velez Auto Group:

Katie,
I would like to greatly apologize for any inconvenience we may have caused you, as well as any miscommunication from the sales representative that led to your distrust in our dealership. I am deeply sorry to hear of your negative experience. We are now under new ownership and our main goal is to provide excellent customer service. Its unfortunate you were not treated with the respect you deserve, given the opportunity, I would like to be able to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
 More ...
Aug 8, 2014
Good
Is this review helpful? Yes | No

Response from Velez Auto Group:

Lawrence,

Thank you for your feedback, our customers are greatly appreciated.

Sincerely,

Velez Auto Group
May 18, 2014
Good
Is this review helpful? Yes | No

Response from Velez Auto Group:

JaCorey

Thank you for your feedback, we appreciated it. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group
May 17, 2014
They called and told us to look at their website. Did not put pressure on us. We live pretty far away so we didn't drive there. But at least they did a followup call.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Lynette,

Thank you for your feedback, our customers are greatly appreciated.

Sincerely,

Velez Auto Group
Jan 15, 2014
Responsive, attentive, up front.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Ray,

Thank you for your feedback, we appreciated it. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group

Other Nearby Dealers

Troncalli Subaru - 226 listings

820 Atlanta Rd Cumming, GA 30040

2 reviews
Nalley Nissan of Cumming - 207 listings

1310 Buford Hwy Cumming, GA 30041

4 reviews
Downtown Auto Sales - 55 listings

208 Atlanta Rd Cumming, GA 30040

4 reviews
Big Deal Auto Sales - 34 listings

2938 Atlanta Hwy Gainesville, GA 30507

1 review
Hott Wheels Auto Brokers - 19 listings

2301A Browns Bridge Rd Gainesville, GA 30504

1 review
Motorsports Auto Group, Inc. - 12 listings

1465 Dahlonega Hwy Cumming, GA 30040

2 reviews
Dick Barbour Performance - 7 listings

4018 Chamblee Rd Oakwood, GA 30566

10 reviews
Legendary Car Sales - 5 listings

2910 Mcever Rd Buford, GA 30518

5 reviews
Premier Rides LLC - 5 listings

514 Highway 53 E Dawsonville, GA 30534

1 review
Barton Family Motors - 4 listings

3696 Browns Bridge Rd Gainesville, GA 30504

3 reviews
Auto Deals

2200 Browns Bridge Rd Gainesville, GA 30501

2 reviews
IGH Auto Brokers LLC

3729 Winder Hwy Flowery Branch, GA 30542

2 reviews
LakeView Automotive Group

5633 Atlanta Hwy Flowery Branch, GA 30542

3 reviews
Deals on Cars

884 Gainesville Hwy, Ste B Buford, GA 30518

1 review
Sports & Imports - Buford

4247 Buford Dr Buford, GA 30518

1 review

Popular Used Cars

Used Ford F-150
2,167 Great Deals out of 195,111 listings starting at $290
Used Ford F-250 Super Duty
324 Great Deals out of 44,694 listings starting at $1,450
Used Chevrolet Silverado 1500
1,919 Great Deals out of 183,083 listings starting at $1,495
Used Chevrolet Silverado 2500HD
297 Great Deals out of 28,514 listings starting at $1,500
Used Ram 1500
974 Great Deals out of 112,231 listings starting at $5,386
Used Ram 2500
129 Great Deals out of 29,083 listings starting at $7,490
Used Toyota Camry
1,216 Great Deals out of 84,969 listings starting at $750
Used Toyota Corolla
977 Great Deals out of 69,758 listings starting at $2,000
Used Honda Civic
872 Great Deals out of 85,333 listings starting at $500
Used Honda CR-V
982 Great Deals out of 57,314 listings starting at $1,000
Used Toyota RAV4
900 Great Deals out of 64,318 listings starting at $1,990
Used Honda Accord
1,048 Great Deals out of 68,868 listings starting at $1,000
Used Nissan Rogue
554 Great Deals out of 66,331 listings starting at $1,900
Used Nissan Altima
1,295 Great Deals out of 75,735 listings starting at $1,695
Used Ford Escape
1,364 Great Deals out of 84,720 listings starting at $995