Velez Auto Group

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2828 Browns Bridge Rd
Gainesville, GA 30504

Sales: (770) 532-9852

Today 9:00 AM - 7:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 23, 2017
Very bad experience drove 160 miles for the car was assured it was there and clean (which it was there) but car was extremely messed up paint peeling motor knocking. Battery dead and fuses blown. Radio did not work also air did not work. Don't be fooled by this dealer. Avoid at all cost. Also the picture used is not the actual car that's there! (I went to see the hyundai sonata (red)) dont waste your time even going for it. Pretty much everything on the entire lot is about broken. This is a scam dealer if you don't know much about cars you might not have noticed the ending flaws in various cars on the lot.
8 of 8 people found this review helpful.
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Response from Velez Auto Group:

We are sorry to hear about your bad experience, Our main goal is to provide excellent customer service with that reason it is important to hear back from our customers with real name to ensure us this review is not a spam.  In any case please accept our apologize for any inconvenience we may have caused you, It's unfortunate you were not treated with the respect you deserve, that led to your distrust in our dealership. I am discouraged to hear of your negative experience.  
Mar 28, 2017
The group was extremely helpful, they helped me from over 100 miles away
1 of 2 people found this review helpful.
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Response from Velez Auto Group:

Tristan,
We would like to take this opportunity to express our sincere appreciation for your recent purchase. We value our customers and like for them to know it. Please feel free to call us for any of your automobile needs in the future. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.
Velez Auto Group.
Aug 26, 2016
I asked the sales person to call me and let me know if they sold the car before I had a chance to come look at it. I never received the call and drove a state away for thier negligence. Once I got there they acted like they didn't want to speak to me.
10 of 10 people found this review helpful.
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Response from Velez Auto Group:

Ryan,
Thank you for bringing this situation to our attention. I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from the sales representative that led to your distrust in our dealership. I am discouraged to hear of your negative experience. Our main goal is to provide excellent customer service and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, I would like to be able to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
 More ...
Read 11 old reviews
Sep 9, 2015
The owner was very rude, showed no interest in interacting with us the customer. No one came out of the office to greet. I will never go back or recommend anyone I know!
6 of 6 people found this review helpful.
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Response from Velez Auto Group:

Danyelle,
I am discouraged to hear of your negative experience. I apologize for any inconvenience we may have caused you. It is unfortunate you were not treated with the respect you deserve. We are now under new ownership, and have improved significantly in our customer service. Given the opportunity, I would like to be able to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
Laura.velezautogroup@gmail.com
Jul 20, 2015
Good, I bought the car even though it needs work.
0 of 2 people found this review helpful.
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Response from Velez Auto Group:

David,
We would like to take this opportunity to express our sincere appreciation for your recent purchase. We value our customers and like for them to know it. Please feel free to call us for any of your automobile needs in the future. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group
Jun 6, 2015
I got a response email almost a week after I inquired about the car to schedule an appointment. It's impossible to do so when nobody answers the phone numbers listed. Would not recommend.
3 of 3 people found this review helpful.
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Response from Velez Auto Group:

James,
I am sorry to hear about your bad experience. We are under new ownership now and have updated our contact information. Our respond time is now instantly, and our main goal is to provide excellent customer service. It is unfortunate that you were not treated as such, I would be more than happy to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
Laura.velezautogroup@gmail.com


Nov 19, 2014
Experience was great and the dealer was very professional.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Sharon,

Thank you for your feedback, our customers are greatly appreciated.

Sincerely,

Velez Auto Group
Nov 9, 2014
They were good to me, I would like to recommend to friends to do business with them thsnks.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Nhiaher,

Thank you for your feedback, we appreciated it. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group
Sep 7, 2014
Dealership blew up my phone and email with promotion offers and didnt even respond about the car. Wouldnt buy a car here
Is this review helpful? Yes | No

Response from Velez Auto Group:

Kenny,
I would like to extend to you our most sincere apologies regarding this issue. We are now under new management and have resolved this technical error. I would be more than happy to make this right. Please contact me at your convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
Laura.velezautogroup@gmail.com

Aug 28, 2014
Despite calling ahead, I waited an hour in the dealership for them to never bring the car for me to view - just kept making excuses that it would "be here soon". Do not trust!!!!
Is this review helpful? Yes | No

Response from Velez Auto Group:

Katie,
I would like to greatly apologize for any inconvenience we may have caused you, as well as any miscommunication from the sales representative that led to your distrust in our dealership. I am deeply sorry to hear of your negative experience. We are now under new ownership and our main goal is to provide excellent customer service. Its unfortunate you were not treated with the respect you deserve, given the opportunity, I would like to be able to make things right. Please contact me at your earliest convenience.

Sincerely,

Laura Aguilar
Customer Relations Manager
770-532-9852
 More ...
Aug 8, 2014
Good
Is this review helpful? Yes | No

Response from Velez Auto Group:

Lawrence,

Thank you for your feedback, our customers are greatly appreciated.

Sincerely,

Velez Auto Group
May 18, 2014
Good
Is this review helpful? Yes | No

Response from Velez Auto Group:

JaCorey

Thank you for your feedback, we appreciated it. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group
May 17, 2014
They called and told us to look at their website. Did not put pressure on us. We live pretty far away so we didn't drive there. But at least they did a followup call.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Lynette,

Thank you for your feedback, our customers are greatly appreciated.

Sincerely,

Velez Auto Group
Jan 15, 2014
Responsive, attentive, up front.
Is this review helpful? Yes | No

Response from Velez Auto Group:

Ray,

Thank you for your feedback, we appreciated it. Remember, we pay you $150 for any customer you recommend to us that buys a vehicle.

Thank You,

Velez Auto Group

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